Worth Ave Group レビュー 

Price is right

I made a mistake on my original Policy, and I immediately emailed customer service, that was a week ago. I have since followed up three times and have yet to receive a reply! Their customer service is horrible if nonexistent! Worst customer service I have ever NOT dealt with! Still trying to follow up to correct my mistake, I guess I’m just gonna have to cancel the policy, if I can even do that without customer service! Just horrible
Update: im not going to change anything except for I gave you a three star rating instead of a One, but I’m not changing anything just because you got a bad review and it caused you to act! It’s still piss poor customer service

Very easy to renew online.

Be try fast easy sign up for instant insurance

The ease to navigate the website and purchase an insurance for my MacBook

The process was very easy and straight forward. The prices were excellent.

I rarely leave negative reviews, but I believe consumers should know about my experience with Worth Ave. Group before purchasing device insurance.

I purchased insurance for four family phones through Progressive's website because I trusted the Progressive brand. Throughout my account, every policy was identified as **"Full Coverage."** Based on that description, I reasonably believed I had purchased the most comprehensive protection available.

When my son's iPhone 14 Pro Max suddenly developed a screen failure and became unusable, I filed a claim. The claim was denied because I could not identify a specific accidental event that caused the failure.

During the appeals process, I learned something that concerned me even more than the denial itself.

Worth Ave. Group acknowledged that **Mechanical Failure and Manufacturer Defect coverage (Option 4)** was **not included** in my policy and, according to their supervisor, **was not available** under my type of individual policy. They explained that this coverage is generally only offered under certain specialized institutional policies.

My question is simple: **How can a policy be marketed as "Full Coverage" if an entire category of loss is excluded—and that coverage isn't even available for individual customers to purchase?**

The supervisor agreed that the terminology could reasonably create confusion, but that does little to help customers who discover this only after filing a claim.

The claims process itself was also frustrating. It involved repeated requests for information I had already provided and a slow back-and-forth email exchange that often advanced only one step per day.

To be fair, the representatives I worked with were professional and courteous. My frustration is not with the individuals handling my claim. It is with the way the product was presented and the expectations created by the phrase **"Full Coverage."**

If you're considering purchasing device insurance through Worth Ave. Group, I strongly recommend reading the Declaration Page carefully and understanding exactly what is—and is not—covered before assuming "Full Coverage" means comprehensive protection.

Based on this experience, I canceled all four of my policies and shared my concerns with Progressive, through whose website I originally purchased the coverage.

It isn't starting out very well. It was a breeze to sign up and give them money. But after I bought coverage my new(old) Samsung S23 5g I had heard from others that they are really slow processing claims and bombard you with all kinds of forms to fill out. Knowing how demanding iam about service i opted to spend a little more money to get premium service from a reputable insurers. For 2 days now I've been trying to reach someone so that I can cancel my plan. No luck so far. This isn't something I would like if I'm trying to get my phone fixed or replaced

Easy and fast. Starting a new policy was easy through the online application. The policies are easy to understand.

Is easy to set up a new policy without little effort.

I was told that our policies would renew automatically but they did not and expired.

I signed up for the monthly cell phone insurance coverage but less than 24hrs later changed my mind. I called to cancel my policy and was told I have to do so in writing. So I emailed them as instructed and have heard nothing back and nothing has been credited back to my account.

Sorry. Not very good customer service. I was inquiring about their insurance plans and coverage for laptops to get better handle of what their policies were. The lady on the phone was rude, annoyed at my questions, and got irritated when I asked the same question for clarity. So after taking it for a little while, I snapped back and told her this is not how to talk to customers. Spending a lump some of money for 2 years is a big decision on top of purchasing a laptop and sometimes we just want piece of mind. Now, by enlarge I would not care...everyone has bad days at the office but when your job is to "sell" piece of mind to a potential customer about insuring $2000 laptop for your son and pay an upfront cost close to $300, and your response is to get sarcastic when asked questions, why the heck would anyone want to purchase insurance from your company? How would I have piece of mind to process a claim if something happens? I couldn't get a hold of a manager to complain and she certainly didn't seem to care. Good for her.

Met my needs in exceptional manner.

Easy sign up. I’ve been a past customer

To

Easy use, great service and price.

The website is very difficult to find things. It should be listed so it is easy to renew

Service, price, availability and stand on your warranty!

Responsive and thorough. I appreciate the reminders and clear direction