AVIOD! Zero stars! Do not recommend. The worst customer service I have ever experienced!! HQ you’re on hold for hours, only to be told “we’ll send an email” no one there seems to know anything or... もっと見る
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レビュアーのコメントを見てみましょう
Mike McCarthy came to measure our kitchen today and what an asset he is to your company. He was friendly, professional yet personable and we would recommend him without hesitation. He provided u... もっと見る
企業が回答しました
We had an absolutely brilliant appointment with our design surveyor. We had L Barrington and he was super polite and friendly and answered any questions that we asked. He was thorough with his measuri... もっと見る
We were super pleased with our experience having Calum D. come in to measure our kitchen. He was prompt, respectful and did a very detailed job. He went out of his way to help us fix a cabinet door wh... もっと見る
企業が回答しました
企業情報
Wren Kitchens について
当該企業による記述
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
当該企業による記述
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
連絡先
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, 英国
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.3
優良
10万件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Wrens KItchen
Wrens home measure kitchen member
Of staff E Brown was punctual, efficient,unobtrusive a credit to your company.
Looking forward to seeing the final design on Friday
2026年7月23日
自発的なレビュー
Wren Kitchens からの回答
Hi Joanne,
We're delighted to hear that your experience with our home measure service was so positive. We appreciate your kind words about our colleague's punctuality, efficiency, and professionalism. We hope you love the final design!
Warm Regards,
Callum
Lee Barrington attended to complete our…
Lee Barrington attended to complete our kitchen measure up. He arrived on time and provided a courtesy call shortly before arriving. Lee was professional and friendly throughout offering expert knowledge and answers to all of our questions. Really happy with the service provided and we now feel reassured and looking forward to our design appointment! Thanks Lee!!!
2026年7月23日
自発的なレビュー
Wren Kitchens からの回答
Hi Macy,
We're delighted to hear about your excellent experience with our team member. It's wonderful that they were punctual, professional, and friendly, offering expert knowledge and answering all your questions. We appreciate your kind words and are happy you're looking forward to your design appointment!
Warm Regards,
Callum
Amazing Grace!
Although we had a few issues with some items, Grace at Wren was amazing at sorting them out. Always helpful, very polite and nothing was too much trouble for her.
2026年7月23日
自発的なレビュー
Wren Kitchens からの回答
Hi Paul,
We are so pleased to hear about your positive experience with our team member. It's wonderful that they were helpful and polite, making sure nothing was too much trouble. We appreciate your kind words!
Warm Regards,
Callum
Rachel and Zak were very…
Rachel and Zak were very proffessional,careful, and pleasant. Done very smoothly.
2026年7月23日
自発的なレビュー
Wren Kitchens からの回答
Hi Ben,
We are so pleased to hear that our team was professional, careful, and pleasant. Thank you for sharing your positive experience with us!
Warm Regards,
Daniela
Wren Kitchens
Wren kitchen delivers by Dawid and co…
Had my Wren kitchen delivered by Dawid and a colleague. They were both professional friendly and despite having to get a huge kitchen in a small storage space did an amazing job. Clearly very good at Tetris in their formative years.
2026年6月5日
自発的なレビュー
Wren Kitchens からの回答
Hello,
We're so pleased to hear about the professional and friendly delivery of your kitchen. It's wonderful that our team did an amazing job, even with a challenging space. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Owen and Declan went above and beyond…
Owen and Declan went above and beyond to get my kitchen in,, it was very difficult at times as they had to get it upstairs in a pub with very limited opening to get through,, but they never gave up i would recommend these men anytime great job and was very professional at all times
Regards linda
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Linda,
We're delighted to hear that our delivery team went above and beyond to deliver your kitchen, even with the challenging access. We appreciate your recommendation and are glad they maintained professionalism throughout.
Warm Regards,
Daniela
Wren Kitchens
Excellent communication from Wren
Excellent communication from Wren - Rachael and Zak were polite, on time and careful with the delivery
2026年7月23日
自発的なレビュー
Wren Kitchens からの回答
Hello,
We're delighted to hear about your positive experience with our team. It's great to know that our communication was excellent and that our delivery team was polite, punctual, and careful. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
I had an excellent experience with…Amanda
I had an excellent experience with Amanda and wanted to recognise the amazing customer service she provided. We needed help ordering a missing part, and Amanda went above and beyond to make the process easy and stress-free. She was incredibly patient, friendly, and enthusiastic throughout, taking the time to understand our issue, answer all our questions, and guide us through every step. Her positive attitude, attention to detail, and genuine willingness to help really stood out. It’s rare to receive such thoughtful and professional support. Thank you, Amanda, for your kindness — you turned what could have been a frustrating situation into a really positive experience.
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Shivani,
We are delighted to hear about your excellent experience. It's wonderful that our team member provided amazing customer service, making the process easy and stress-free. We appreciate you highlighting their patience, friendliness, and positive attitude.
Warm Regards,
Callum
Swift, thorough and friendly
Adam came to take the measurements for our new kitchen. He arrived on time and was friendly and thorough. He listened to our concerns and was in and out in about twenty minutes with zero disruptions. We look forward to our new kitchen!
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Francesca,
We're so pleased to hear about your positive experience with our measuring service. It's wonderful that our team member was punctual, friendly, and thorough, and we're excited for your new kitchen!
Warm Regards,
Callum
Garbage
Measurer came out and half way through measuring up announced he was late for his next appointment so wouldn't be able to measure the other room. Literally just left and told us to reschedule another measure. Feedback on this was given to their CS questionnaire. No response. Needless to say we're getting the job done elsewhere. Rubbish company.
Now, Kieran, below, asks for an order number. You tell me, Kieran. If it never got past the measurer doing half a job, do you think there's an order number? Take your time. Think about it. Obviously the quality of Wren's CS staff is as good as their measuring staff.
I suspect this is more about Wren's process to get rid of reviews they don't like. Because if you were this bad, that's what you'd do.
2026年7月9日
自発的なレビュー
Wren Kitchens からの回答
We’re sorry to hear about your experience and would like to help put things right. I’ve sent a request via Trustpilot for your order details, could you please send us your order details so we can look into this and come back to you with an update?
Warm Regards,
Kieran
Wren Kitchens
Wren kitchens
We had today G Pearson from Wren kitchens out to survey the space for a new kitchen. He was very professional and punctual and completed the measurements in time .He was polite and excellent. Answered all our questions, very happy and looking to see the new kitchen soon.
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Mohamed,
We're so pleased to hear about your positive experience with our survey service. It's wonderful that our team member was professional, punctual, and answered all your questions. We appreciate your kind feedback!
Warm Regards,
Callum
Tim Mark was a very lovely and friendly…
Tim Mark was a very lovely and friendly gentleman who came to measure my kitchen. He was professional, courteous, and asked all the questions he needed to ensure everything was measured correctly. I’m very happy with the service so far and look forward to seeing the design of my new kitchen.
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Ntsikie,
We're so pleased to hear about your excellent experience with our measuring service. It's wonderful that our team member was professional, courteous, and thorough. We appreciate your kind feedback and look forward to helping with your new kitchen design!
Warm Regards,
Callum
Efficient service
Paul was very friendly and professional. He explained the process well before and after measurements
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Judith,
We're delighted to hear about your positive experience with our team member. It's wonderful to know they were friendly and professional, and explained the process well both before and after measurements. Thank you for your kind words!
Warm Regards,
Callum
This is not a bad review but an honest…
This is not a bad review but an honest review. We’re delighted with the new kitchen and the workmanship.
But the process getting to completion was very disappointing.
To keep it short as possible.
We had delivery issues. Resolved though.
We had issues with the rip out.
Costing us £1100 odd to buy me units.
This was later refunded by £700.
They got all the wrong dates for the quartz measurement. This caused huge problems.
Left with no sink no dishwasher and no washing machine for about 4 weeks in total
Had to phone and email everyday & night to get answers and eventually onto head office to get things moving.
Kitchen got started 15/06/26.
Finally completion date 20/07/26.
Far too long to be without a kitchen in my opinion.
I could go on and on with this but nobody would probably read it all.
In the end happy with the new kitchen.
But very disappointed in wren performance.
If I was asked for recommendation.
My answer would be no to wren.
2026年7月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Robert,
Thank you for taking the time to share your feedback. We're pleased to read that you're delighted with your new kitchen and the workmanship provided, although we're sorry that parts of your experience did not meet your expectations.
Having reviewed your order, we'd like to provide some additional context regarding the timeline of your installation. While preparatory works began on 15/06/26, your kitchen installation itself was scheduled to commence on 22/06/26. The works carried out during the week beginning 15/06/26 were supplementary works and fell outside of Wren's installation contract.
We acknowledge that there were miscommunications regarding the templating appointment, and we're sorry for the frustration this caused. Once this was identified, we worked to ensure you received the earliest available templating appointment to minimise any further delay.
We also note that your kitchen included specialist quartz worktops. As explained during the installation process, there is an expected period where customers will have limited kitchen facilities while the kitchen is installed, measured for templating, and the worktops are manufactured. This is a standard process for bespoke stone worktops, with manufacturing typically taking between 7–14 days following templating.
In relation to the additional units you purchased, these became necessary after it was discovered during the rip-out that the planned wall removal could not proceed. As this related to the existing structure of the property rather than an issue with the kitchen design or installation, this was not something Wren was responsible for. However, in recognition of the inconvenience caused, we provided a £700 goodwill contribution.
We're sorry that you felt communication throughout your project could have been better and appreciate you bringing this to our attention. Whilst we regret that aspects of your journey were disappointing, we're pleased that you are happy with the finished kitchen and the quality of the workmanship. We hope you enjoy your new kitchen for many years to come.
Warm Regards,
Daniela
Kenny Prince is a superb kitchen…
Kenny Prince is a superb kitchen fitter. He worked tirelessly and our kitchen and particularly the fitting worked out fantastic. We found kenny and his apprentice Brandon really nice and easy to get on with. Kemnys carpentry skills shone through during the whole build. I would recommend Kenny to anyone. I also want to thank Nickin Matthew the designer. Nickin did a fantastic design. There was no problem if we wanted to change things after the initial design. He is a throughly nice man and easy to get on with
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi John,
We are so pleased to hear about your fantastic experience. It's wonderful that our team worked tirelessly to create such a great kitchen for you. We appreciate your kind words about their skills and the fantastic design.
Warm Regards,
Callum
Consultant David Harrison in…
Consultant David Harrison in Newtownabbey was very personable and knowledgeable. David made us feel very welcome and answered any questions with respect and understanding. I advised David on the day that we booked our kitchen, that he made the whole experience very easy. I advised David that whilst it is clear that the quality of the kitchen and price matching is very important, his presentation and support was just as valuable.
2026年7月18日
自発的なレビュー
Wren Kitchens からの回答
Hi Joanne,
We're so pleased to hear about your excellent experience. It's wonderful that our consultant made you feel welcome and answered your questions with respect and understanding. We appreciate your kind words about the presentation and support you received.
Warm Regards,
Callum
Excellent customer service
Excellent customer service by the Customer Service Team. I had a problem with the kitchen but it was covered under their warranty. The team were very understanding and accommodating, they guided me through the whole process and gave me some great options. The whole process went on for months due to choosing a suitable replacement but I appreciated their patience and guidance. They have built an excellent culture and with their warranty, it's good to buy a kitchen from Wren. Thank you.
2026年7月21日
自発的なレビュー
Wren Kitchens からの回答
Hi Fasil,
We're delighted to hear about your positive experience with our customer service team and their excellent support regarding your kitchen warranty. We appreciate your patience and kind words.
Warm Regards,
Callum
Wren Kitchens からの回答
Hi Jimmy,
Thank you for your positive review, we are very glad you had a great experience!
Warm Regards,
Callum
Keifer & Dean were efficient
Keifer & Dean were efficient, pleasant, jolly, polite and helpful. Unloaded everything carefully and answered questions appropriately.
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Jacqui,
We're delighted to hear about your positive experience. It's wonderful to know that our team members were efficient, pleasant, polite, and helpful, carefully unloading everything and appropriately answering your questions.
Warm Regards,
Callum
Kay was really helpful and dealt with…
Kay was really helpful and dealt with my enquiry very professionally. Very happy so far with Wren. All staff i have dealt with have been so knowledgeable, helpful and nice.
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Evelyn,
We are so pleased to hear about your positive experience. It's wonderful that our team member was helpful and professional. We appreciate your kind words and are glad all staff have been knowledgeable and nice!
Warm Regards,
Callum
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