AVIOD! Zero stars! Do not recommend. The worst customer service I have ever experienced!! HQ you’re on hold for hours, only to be told “we’ll send an email” no one there seems to know anything or... もっと見る
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Mike McCarthy came to measure our kitchen today and what an asset he is to your company. He was friendly, professional yet personable and we would recommend him without hesitation. He provided u... もっと見る
企業が回答しました
We had an absolutely brilliant appointment with our design surveyor. We had L Barrington and he was super polite and friendly and answered any questions that we asked. He was thorough with his measuri... もっと見る
We were super pleased with our experience having Calum D. come in to measure our kitchen. He was prompt, respectful and did a very detailed job. He went out of his way to help us fix a cabinet door wh... もっと見る
企業が回答しました
企業情報
Wren Kitchens について
当該企業による記述
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
当該企業による記述
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
連絡先
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, 英国
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.3
優良
10万件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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Efficient service
Paul was very friendly and professional. He explained the process well before and after measurements
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Judith,
We're delighted to hear about your positive experience with our team member. It's wonderful to know they were friendly and professional, and explained the process well both before and after measurements. Thank you for your kind words!
Warm Regards,
Callum
This is not a bad review but an honest…
This is not a bad review but an honest review. We’re delighted with the new kitchen and the workmanship.
But the process getting to completion was very disappointing.
To keep it short as possible.
We had delivery issues. Resolved though.
We had issues with the rip out.
Costing us £1100 odd to buy me units.
This was later refunded by £700.
They got all the wrong dates for the quartz measurement. This caused huge problems.
Left with no sink no dishwasher and no washing machine for about 4 weeks in total
Had to phone and email everyday & night to get answers and eventually onto head office to get things moving.
Kitchen got started 15/06/26.
Finally completion date 20/07/26.
Far too long to be without a kitchen in my opinion.
I could go on and on with this but nobody would probably read it all.
In the end happy with the new kitchen.
But very disappointed in wren performance.
If I was asked for recommendation.
My answer would be no to wren.
2026年7月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Robert,
Thank you for taking the time to share your feedback. We're pleased to read that you're delighted with your new kitchen and the workmanship provided, although we're sorry that parts of your experience did not meet your expectations.
Having reviewed your order, we'd like to provide some additional context regarding the timeline of your installation. While preparatory works began on 15/06/26, your kitchen installation itself was scheduled to commence on 22/06/26. The works carried out during the week beginning 15/06/26 were supplementary works and fell outside of Wren's installation contract.
We acknowledge that there were miscommunications regarding the templating appointment, and we're sorry for the frustration this caused. Once this was identified, we worked to ensure you received the earliest available templating appointment to minimise any further delay.
We also note that your kitchen included specialist quartz worktops. As explained during the installation process, there is an expected period where customers will have limited kitchen facilities while the kitchen is installed, measured for templating, and the worktops are manufactured. This is a standard process for bespoke stone worktops, with manufacturing typically taking between 7–14 days following templating.
In relation to the additional units you purchased, these became necessary after it was discovered during the rip-out that the planned wall removal could not proceed. As this related to the existing structure of the property rather than an issue with the kitchen design or installation, this was not something Wren was responsible for. However, in recognition of the inconvenience caused, we provided a £700 goodwill contribution.
We're sorry that you felt communication throughout your project could have been better and appreciate you bringing this to our attention. Whilst we regret that aspects of your journey were disappointing, we're pleased that you are happy with the finished kitchen and the quality of the workmanship. We hope you enjoy your new kitchen for many years to come.
Warm Regards,
Daniela
Kenny Prince is a superb kitchen…
Kenny Prince is a superb kitchen fitter. He worked tirelessly and our kitchen and particularly the fitting worked out fantastic. We found kenny and his apprentice Brandon really nice and easy to get on with. Kemnys carpentry skills shone through during the whole build. I would recommend Kenny to anyone. I also want to thank Nickin Matthew the designer. Nickin did a fantastic design. There was no problem if we wanted to change things after the initial design. He is a throughly nice man and easy to get on with
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi John,
We are so pleased to hear about your fantastic experience. It's wonderful that our team worked tirelessly to create such a great kitchen for you. We appreciate your kind words about their skills and the fantastic design.
Warm Regards,
Callum
Consultant David Harrison in…
Consultant David Harrison in Newtownabbey was very personable and knowledgeable. David made us feel very welcome and answered any questions with respect and understanding. I advised David on the day that we booked our kitchen, that he made the whole experience very easy. I advised David that whilst it is clear that the quality of the kitchen and price matching is very important, his presentation and support was just as valuable.
2026年7月18日
自発的なレビュー
Wren Kitchens からの回答
Hi Joanne,
We're so pleased to hear about your excellent experience. It's wonderful that our consultant made you feel welcome and answered your questions with respect and understanding. We appreciate your kind words about the presentation and support you received.
Warm Regards,
Callum
Excellent customer service
Excellent customer service by the Customer Service Team. I had a problem with the kitchen but it was covered under their warranty. The team were very understanding and accommodating, they guided me through the whole process and gave me some great options. The whole process went on for months due to choosing a suitable replacement but I appreciated their patience and guidance. They have built an excellent culture and with their warranty, it's good to buy a kitchen from Wren. Thank you.
2026年7月21日
自発的なレビュー
Wren Kitchens からの回答
Hi Fasil,
We're delighted to hear about your positive experience with our customer service team and their excellent support regarding your kitchen warranty. We appreciate your patience and kind words.
Warm Regards,
Callum
Wren Kitchens からの回答
Hi Jimmy,
Thank you for your positive review, we are very glad you had a great experience!
Warm Regards,
Callum
Keifer & Dean were efficient
Keifer & Dean were efficient, pleasant, jolly, polite and helpful. Unloaded everything carefully and answered questions appropriately.
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Jacqui,
We're delighted to hear about your positive experience. It's wonderful to know that our team members were efficient, pleasant, polite, and helpful, carefully unloading everything and appropriately answering your questions.
Warm Regards,
Callum
Kay was really helpful and dealt with…
Kay was really helpful and dealt with my enquiry very professionally. Very happy so far with Wren. All staff i have dealt with have been so knowledgeable, helpful and nice.
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Evelyn,
We are so pleased to hear about your positive experience. It's wonderful that our team member was helpful and professional. We appreciate your kind words and are glad all staff have been knowledgeable and nice!
Warm Regards,
Callum
After a long & difficult time trying to…
After a long & difficult time trying to sort out issues with my new kitchen today I was lucky enough to speak to Richie on the telephone. Richie is an asset to his team & Wrens. He sorted everything out for me slowly & with amazing kindness…everything he said he would do he followed up on. Thank you Richie
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Bernie,
We're so pleased to hear about your positive experience with our team member. It's wonderful that they were able to sort everything out for you with such kindness and follow through on their promises.
Warm Regards,
Callum
Wren surveys
Tim Marks was very pleasant , friendly and helpful. Tim went out of his way to complete a full measurement of three rooms in total when he was only advised there was one thank you Tim
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Gillian,
We're so pleased to hear about your positive experience. It's wonderful that our team member was pleasant, friendly, and went out of their way to be helpful by completing a full measurement of three rooms.
Warm Regards,
Callum
Amazing!
I had the most amazing customer service from lovely Sam from Customer Support. Sam really listened to my situation and was very empathetic and just a superstar! So nice to be heard in a kind caring way, especially when you are in the middle of remodeling your kitchen, which can be very stressful. Thank you Sam for your help.
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Clare,
We're so pleased to hear about your excellent experience with our customer support team. It's wonderful that our team member was empathetic and provided such kind and caring assistance during your kitchen remodel.
Warm Regards,
Callum
Great experience with kitchen planning
Great experience with kitchen planning. S Naziri has completed a survey and measurements of our current space carefully. Great communication and customer service.
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Lena,
We're so pleased to hear about your positive experience with your kitchen planning. It's great that our team member completed the survey and measurements carefully and provided excellent communication and customer service.
Warm Regards,
Callum
Experience
Callum text me in advance regarding his time of arrival. He was punctual, polite and knowledgeable. Pleasant young man
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Giovanni,
We're delighted to hear about your positive experience with our team member. It's great to know they were punctual, polite, and knowledgeable. Thank you for your kind words!
Warm Regards,
Callum
Excellent communication resolved the…
Excellent communication resolved the issues straight away , thank you Adeniran.
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Majid,
We're delighted to hear that our team's excellent communication resolved your issues straight away. We appreciate your kind words!
Warm Regards,
Callum
Wren Kitchens からの回答
Hi Sarah,
We appreciate your feedback and are happy to hear that our team member was polite, friendly, and thorough. Thank you for sharing your positive experience!
Warm Regards,
Callum
From start to finish kitchen by Wren
From start to finish, Wren (Aintree) were very welcoming and great listeners. Nothing was to much trouble when we were asking questions . Matheel ( kitchen designer) was exceptionally brilliant. He discussed various items, were to install them, were things would be more convenient and with an outstanding personality. He was very professional on the financial side of things, and was never once pushing us into having things that was not necessary. Martin the fitter was also top class, personality, workmanship and overall a fantastic person to have in our home. We cannot thank Wren enough for the joys of our new kitchen. Top jobs by a top company 👌.
2026年6月8日
自発的なレビュー
Wren Kitchens からの回答
Hi Carl,
We're happy to hear about your excellent experience from start to finish. It's great to know that our team was welcoming and attentive, and that the kitchen designer was brilliant and professional. We appreciate your positive feedback regarding the fitter's workmanship and personality.
Warm Regards,
Callum
L browning was great he was very thorough in the measuring up stage asked all necessary questions can't fault his performance at all
Quick and easy
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Liam,
Thank you for your positive review, we are happy that you had a positive measuring experience!
Warm Regards,
Callum
Wren came out today to measure our…
Wren came out today to measure our kitchen ready for our in-store design appointment. S Wright who came out to us was brilliant, friendly, down to earth and answered all of our questions and even gave us new ideas we hadn't thought of. Highly recommend.
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Matthew,
We're so pleased to hear about your positive experience with our measure-up service. It's wonderful that our team member was friendly, down-to-earth, and provided helpful ideas. Thank you for your high recommendation!
Warm Regards,
Callum
Great job by Wren survey team
Mr. Prewer was very efficient and knowledgeable person and kept us informed with what he was doing and what we needed to do next.
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Gary,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was efficient, knowledgeable, and kept you well-informed throughout the process. Thank you for your kind words!
Warm Regards,
Callum
Very thorough and great service
Very thorough and great service.
Good knowledge for R. Ellwood
2026年7月22日
自発的なレビュー
Wren Kitchens からの回答
Hi Katie,
We are delighted to hear that you received such thorough and great service. Thank you for sharing your positive experience with us.
Warm Regards,
Callum
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