Yachting in Sardinia レビュー 215

Yachting in Sardinia からの回答

2026年4月2日 に更新

Dear Pawel,

first of all, hope you are doing great.
We obviously look forward to our client's feedback, as you well know, our link to TrustPilot can be found in all of our forms, what we do not accept are unfounded claims and accusations of being scammers.
We ABSOLUTELY do not issue fictitious tickets for the La Maddalena Park. If we asked you to pay, this means that the tracking you provided showed you stayed in the protected area and therefore the ticket needed to be paid (mind you, we also have a tracker that can let us see if you stay there or not).
Technical assistance is always available, we open a chat a week before you embark so that everyone is at your total disposal in case you need help. What you say about the air conditioning being a scam is absolutely not correct: the fact that it is only in dinette is known from the beginning of the booking, when either one of us or the agent makes the offer. If we knew that there was leakage from the A/C, one of our operators would have for sure guided you through the process to purge the mechanism in order to have it working again. As I am sure you can imagine, this happens with air conditioning all the time and it's not something we can predict, but we can easily fix it.

Please refrain from saying that our boats are not in good conditions. Our team does an incredible job at keeping our fleet in shape through all season. Mind you, last year we had more or less 40 embarkations per week and our boats did not disappoint, on the contrary, it was a great season.

If you disembarked an hour late after letting you know in the contract that you should have disembarked at 8, after telling you when boarding, after repeating it at check out (other than you signing the record of return in which it is clearly stated that you should disembark maximum at 8) and after all our messages/calls on the morning on disembarkation, it's really not on us. We need to have the boat free in order to prepare it for the next customer. I am sure you wanted the boat ready in the best way possible, and we delivered it. I am not sure why the next customer shouldn't enjoy the same treatment just because you did not respect our job and our contract terms.

In any case, we accept any constructive feedback, but strongly reject false and offensive insinuations like those you wrote.

We hope you have a great day, and in case you want to discuss this further directly with us, you can contact us!
Kind Regards,
Federica YiS Team

Yachting in Sardinia からの回答

2026年3月5日

Dear Christian,
Thanks for your feedback regarding our booking procedures.
We will make sure to address your consideration with the appropriate department. We are always a work in progress and look forward to knowing your opinion on our processes and more importantly having you on board!

Have a nice day!
Kind Regards,
Federica YiS Team

Yachting in Sardinia からの回答

2026年2月10日

Dear Michael,

thank you so much for your kind words, we do our best to ensure a smooth and clear booking process :)

We look forward to having you on board!
Have a wonderful day.

Kind Regards,
Federica YiS Team

Yachting in Sardinia からの回答

2026年2月6日

Salve Maurizio!

La ringraziamo per aver valutato la sua esperienza in fase di prenotazione, apprezziamo molto le sue parole.

Non vediamo l'ora di accoglierla a bordo!
Le auguriamo una splendida giornata.
Cordialmente,
Federica, YiS Team

Yachting in Sardinia からの回答

2026年2月4日

Dear Eduardo,
Thank you so much for your kind words and professional and super efficient collaboration so far! It's been a pleasure! Looking forward to welcoming you on board of our yachts!

Kind regards, Antonina YiS Team

Yachting in Sardinia からの回答

2026年2月2日

Dear Greet,

We are sorry to hear that your experience did not meet your expectations.

That said, we would like to clarify a few important points. As already stated in our response to your official complaint, we did not receive any technical support requests regarding the freezer or the mainsail during your charter. Unfortunately, this prevented us from taking action to resolve those issues in a timely manner.

With regard to the air-conditioning and diesel smell, we sincerely apologize for the inconvenience caused. As you know, we intervened on September 14th and believed the matter to be resolved. In recognition of the discomfort, we offered a voucher equivalent to 5% of the charter fee, as communicated in our email dated November 3rd.

Concerning the national park permit, as promptly explained in your dedicated support chat, the issue was due to an unintentional oversight for which we immediately apologized. It was never our intention to mislead, and we can assure you that, had a fine been issued, we would have taken full responsibility for the error.

Lastly, regarding the security deposit, as previously communicated via both WhatsApp and email, the release from our side was processed one week after disembarkation—well ahead of the contractual deadline. Any delay in the actual receipt was likely due to interbank processing times, which unfortunately are beyond our control.

We genuinely hope you will reconsider your review, taking into account the full context of the situation and our continued efforts to support and assist you.

We remain at your disposal for any further clarification.

Kind regards,
Antonina
Yachting in Sardinia Team

Yachting in Sardinia からの回答

2026年1月21日

Hello Michael!
Thanks a lot for the great feedback, we are glad you appreciated our service, we do our best! :)

Looking forward to having you on board again!
Have a wonderful day.

Kind Regards,
Federica

Yachting in Sardinia からの回答

2025年12月16日

Hello Carlos,

thanks a lot for your feedback!
We appreciate your comments about the booking process :)

Looking forward to having you on board!
Kind Regards,
Federica YiS Team

Yachting in Sardinia からの回答

2025年12月10日

Dear Mr. Klammer,

Thank you for your feedback. We're truly sorry that your experience didn't meet your expectations and would like to provide some clarifications.

First of all, we'd like to emphasize that all your requests during the charter were promptly addressed, including those regarding technical support, dockside assistance, and even your request for a charter extension, which unfortunately we couldn't accommodate due to the vessel's imminent booking.

The battery issue you reported was resolved as quickly as possible by our team, and we're sorry it affected your itinerary. Our technicians responded promptly and the issue was resolved, with the yacht in perfect working order. Regarding safety equipment, we comply with all regulatory standards and provide life jackets suitable for both everyday and emergency use, although we understand that personal preferences may vary. We would like to point out that our standards are well above the industry average; both our personal life jackets and MOB are self-inflating.

It's important to note that our dockside and reception staff have always maintained their professionalism, despite encountering instances of rudeness. We never consider this to be justified, especially when we do our best to assist you. We also remind you that check-in is supported by a digital system with the yacht's complete documentation, including manuals. This modern approach allows both experienced and less experienced crews to take charge of the vessel independently and responsibly, supported by digital information made available to the Captain upon booking confirmation. Our delivery operator then shows the Captain the vessel's brief technical data sheet, assessing their understanding of it for obvious safety reasons. The Captain and the entire crew receive ongoing technical and commercial assistance throughout the booking period.

While we regret that this experience wasn't what you hoped for, we believe we acted professionally and in good faith at every stage. Should you wish to discuss this matter further, we remain open to a constructive dialogue.

Kind Regards,
YiS Team

Yachting in Sardinia からの回答

2025年11月28日

Dear Petr,

Thanks for your feedback, but it's really not clear what this review is about. On this platform our clients share their experience (wether they found it nice or not) during their charter and not what extras are clearly optional and not included; it doesn't seem fair to give a rating like this to a company based only on standard and/or optional equipment. The Dufour 390 Yaya you booked comes without bow thruster and we add it in order to give an additional service, which is obviously not necessary for navigation, but only an aid for the people who prefer to have it.
We are not forcing anybody to book extra services they do not want (the only mandatory extra is the Starter Pack): the truth is that the thruster is not sold as a proper extra, we simply have taken its price out of the charter fee payment to make the rate more accessible to clients who do not need thrusters at all.


Best Regards,
Federica, YiS Team

Yachting in Sardinia からの回答

2025年10月25日

Dear Peter,
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear that your experience did not meet your expectations. However, we would like to clarify a few key points:
Our technical team supported both boats involved in your trip as quickly as possible, including interventions during the weekend and outside regular hours. Despite the volume of charters during peak season, we always strive to minimize delays and resolve critical issues promptly.
The mainsail, although used, was inspected before departure and deemed suitable for navigation. As with any charter fleet, sails may show wear, but safety remains our priority. Regarding the rigging and autopilot, your reports were taken seriously, and assistance was dispatched accordingly.
The onboard batteries were tested and functional at the time of delivery. If battery usage was high during your cruise, charging via engine is indeed a common and recommended solution, especially when not connecting to shore power.
We apologize if the initial cleaning did not meet our usual standards. Our staff has addressed this immediately as it was notified at check-in. Regarding the holding tank, we would have appreciated more specific communication during the charter to intervene effectively.
At disembarkation, we would have welcomed a direct conversation to better understand your concerns and work toward a resolution. We are always open to constructive dialogue.
Please note, that at the end of the charter (I understand you are one of the crew members and not the Captain), we have taken out a charge for one of the forbidden areas you passed through during your holiday, which is something that the Captain knows and is aware as well of the breach of contract he made.
We take your comments seriously and are already reviewing the technical points you raised. While we regret your dissatisfaction, we assure you that safety and customer care remain central to our operations.

Best regards,
The Yachting in Sardinia Team

Yachting in Sardinia からの回答

2025年10月23日

Hello Wojciech,

thanks a lot for your kind feedback, very appreciated!
We hope to have you back on board soon :)
Kind Regards,
- Federica, YiS Team

Yachting in Sardinia からの回答

2025年10月23日

Dear Katarzyna,
thank you so much for your kind words and your understanding regarding our guidelines: we apply them to keep you safe and for no other reason.
We are incredibly glad that you had a good timee on Grampus and we hope to have you back soon!

Have a wonderful day!
- Federica, YiS Team

Yachting in Sardinia からの回答

2025年10月23日

Dear Hans,
thanks for the wonderful feedback! I am glad to see you recognizing our hard work :)
It was a pleasure assisting you during your Sailing Holiday and we hope you will come back on board with us!

Have a wonderful day!
- Federica, YiS Team

Yachting in Sardinia からの回答

2025年10月23日

Hi!
Thanks a lot for your wonderful feedback.
We hope to have you back on board soon :)

Have a nice day!
- Federica, YiS Team

Yachting in Sardinia からの回答

2025年10月17日

Salve Alessandro!
Grazie mille per il bellissimo feedback.
Ci fa piacere sapere che siete rimasti contenti della vacanza e non vediamo l'ora di riavervi nuovamente a bordo!

Buon vento!
- Federica, YiS Team

Yachting in Sardinia からの回答

2025年10月17日

Dear Boleslaw,
thanks a lot for your wonderful and detailed review.
I appreciate the fact that you found our assistance and services (cleaning, check out, etc.) reliable and this makes us very, very happy; we really do our best.

For what concerns the T&C, they are the result of the many experiences the company had during the 25+ years of activity.
As much as I can imagine that some clients often misunderstand the intentions behind the contract, I can assure you that the aim is not to put stress on our guests but to provide a safe holiday.
SeaTutor is a work in progress, we will of course take notes from your comments and use them to improve our service!

Thanks a lot for your honesty and help and I hope to have you back soon on board of one of our SY as our guest!

Have a wonderful day and fair winds!
Best Regards,
- Federica, YiS Team

Yachting in Sardinia からの回答

2025年10月16日 に更新

Dear Albrecht,
Thank you for your feedback, but let me clarify it because I think you didn’t fully understand the meaning of the contract and its “restrictions”, as you call them.
You mean the forbidden areas: they are just some spots where you are not allowed to sail. Why? Because we want to prevent accidents. These areas are forbidden for rocks that you can’t see during navigation, and for shallow water. These are really important for your safety, the safety of the crew and the safety of the boat. Of course there is a penalty if someone passes through them, violating the contract itself. We just want to protect you all and your holiday. Some of our customers violated this rule and got stuck or worst, putting their life in real danger.
I remind you that, for contract, you CAN go to Corsica without overcoming the 3NM: the limit is counted starting from the coast, and since there are some little island between Sardegna and Corsica, you are in the limit. We never forbid you to go there, even on the contract it's written that you can sail there without any exemption.

All of the penalties you saw on the contract are just to prevent some damages to the boat and preserve the security onboard. So please, don’t call them “restrictions”, and have a better look to the contract, so you’ll understand that all of the penalties have a purpose behind, and it’s to guarantee the security onboard.
They help dissuade some customers who want to sail or dock in prohibited areas and certainly not accept fines when they are not due because they behave respectfully and we certainly do not charge without a valid reason. We protect customers safety and we regret that the message conveyed through the contract does not reflect this.
If you want to talk more about that you can write to our mail address.
Have a nice day
Kind regards
Mara, YiS Team

Yachting in Sardinia からの回答

2025年10月14日

Dear Eric,

Thank you for your great feedback! We couldn't agree more — Sardinia truly is one of the best sailing areas in the world, and we're so glad you enjoyed it to the fullest.

We hope to welcome you back soon for another fantastic adventure at sea!

Best regards, Antonina YiS Team

Yachting in Sardinia からの回答

2025年10月14日

Dear Helmut,

Thank you for your feedback. We're very sorry to hear about the issues you experienced with the sails and the toilets onboard.

However, we would like to clarify that we never received any report or notification about the toilet problem during your charter. Had we been informed, we would have acted immediately to resolve it and ensure your comfort.

We do appreciate your kind words about our base staff — your recognition means a lot to us. We hope to have the opportunity to welcome you again and offer you a smoother experience next time.

Best regards, Antonina YiS Team