Yachting in Sardinia レビュー 

Yachting in Sardinia からの回答

2026年8月11日

Dear Jorge,

Thank you for taking the time to share your feedback. We are sorry that some aspects of your charter did not meet your expectations.

Regarding the cleanliness of the yacht, we would like to clarify that the standard cleaning included in the charter was carried out before your arrival. An additional deep-cleaning service had not been requested or booked for your charter. Nevertheless, we regret that an unpleasant smell was present in the forward cabin and understand the inconvenience this may have caused. This is certainly not the experience we want our guests to have.

With regard to the self check-in, this is an established procedure that allows our guests greater flexibility and is supported by detailed instructions and our assistance channels. We understand that some guests may prefer a traditional check-in with a member of staff, and we are sorry that this procedure did not meet your expectations.

As for the watermaker, electrical supply in the aft cabin and 220V outlets, these are technical matters that can occasionally occur despite the checks carried out before each departure. Once a technical issue is reported, our team assesses the situation and provides assistance with the aim of restoring the affected equipment as quickly as possible.

We also regret that you experienced delays in receiving responses through WhatsApp. During periods of particularly high operational activity, response times can unfortunately be longer than we would like, but this does not mean that requests are ignored or that our team is unwilling to assist. Every reported issue is taken into consideration and followed up according to its nature and urgency.

We understand that, after investing in a sailing holiday, guests expect the yacht to be perfectly prepared and all its systems to operate without inconvenience. We are therefore sorry that your experience fell short of those expectations.

At the same time, we believe it is important to distinguish between an issue concerning the standard preparation of the yacht, optional services that were not requested, and unforeseen technical problems that may arise during a charter.

We appreciate your feedback and will take your comments into consideration as we continue working to improve both our preparation procedures and our customer support.

Kind regards,
The Yachting in Sardinia Team

Yachting in Sardinia からの回答

2026年8月11日

Dear Maxime,

We are genuinely sorry that your overall charter experience did not meet your expectations. We understand that encountering technical issues during a holiday can be frustrating, and we regret that these inconveniences affected your experience.

At the same time, we would like to reassure future guests that our team takes every technical issue and customer concern seriously. Whenever a problem is reported to us, we do our best to assess it promptly and provide the appropriate assistance, with the aim of allowing our guests to continue enjoying their holiday with the least possible disruption.

We appreciate your feedback and will certainly take your comments into consideration as part of our ongoing efforts to improve both our fleet and the service we provide.

We are pleased that you were able to enjoy the beautiful sea and destinations of Sardinia, and we sincerely hope that these positive aspects will remain part of your memories of the trip.

Kind regards,
The Yachting in Sardinia Team

Yachting in Sardinia からの回答

2026年8月11日

Dear Yevhen,

Thank you for taking the time to share such detailed feedback. We are genuinely sorry to hear that your charter did not meet your expectations and that you left with such a negative impression of your experience.

We would, however, like to clarify some of the points raised in your review, as several aspects require additional context.

Regarding the yacht and the technical issues, we acknowledge that some unexpected problems occurred during your charter, including the engine issue reported on the first day. Our technical team intervened and repaired the engine so that you could continue your cruise. As with any yacht, particularly during an active charter season, unexpected technical issues can unfortunately occur despite the checks and maintenance carried out before each departure. What is important to us is that reported problems are addressed as promptly as possible, and this is what our team endeavoured to do.

The yacht's air-conditioning system is designed to operate when connected to shore power, as specified in the yacht's technical configuration. The fact that a yacht is not equipped with a generator is therefore not a technical defect but part of the vessel's specifications. Optional equipment and services are also clearly indicated in our official price list and in the booking documentation.

Regarding the pillows and other optional equipment, these are offered as optional extras and are clearly listed as such before the booking is confirmed. Our pricing structure is designed to allow guests to choose the services and equipment they actually require rather than incorporating all possible extras into the base charter price.

With regard to the linen, fridge shelf, mosquito nets, blinds and other items you mention, we regret that these matters affected your perception of the yacht. However, where an issue is reported during a charter, our team needs to be given the opportunity to inspect it and, whenever possible, resolve it. We are always happy to address such matters when they are brought to our attention.

We would also like to address your comments concerning the skipper. Some of the allegations made in your review are extremely serious, particularly the allegation concerning the use of narcotic substances. We take such matters extremely seriously and cannot simply accept or confirm allegations of this nature without objective evidence. The safety of our guests is our absolute priority, and our skippers are expected to operate the yachts in full compliance with our professional and safety standards.

Similarly, comments regarding a skipper's experience or ability to manoeuvre a particular yacht are subjective assessments that may differ from our own professional evaluation. Nevertheless, we take your feedback seriously and will review the matter internally.

Finally, regarding our base and pricing, our operating structure and the location of our facilities are established in order to manage a large charter fleet efficiently. The optional services and associated charges are communicated in advance and form part of the charter conditions accepted at the time of booking. This includes the use of optional equipment such as the bow thruster.

We are genuinely sorry that, despite the beautiful sailing conditions and destinations you experienced, the overall charter did not live up to your expectations. At the same time, we believe it is important for future guests reading this review to know that we do not ignore technical problems or customer concerns and that our team remains committed to providing assistance whenever an issue is properly reported during a charter.

We appreciate your feedback and will use the points raised to continue improving our service and the experience we provide to our guests.

Kind regards,
Federica YiS Team

Yachting in Sardinia からの回答

2026年8月3日

Hello Eliot,
thanks a lot for providing your feedback on your sailing holiday with us! Very appreciated.
We hope to have you back soon for your next experience!

Fair winds!
Kind Regards,
Federica YiS Team

Yachting in Sardinia からの回答

2026年8月3日

Dear Elena,

Thank you for taking the time to share your feedback. We are genuinely sorry that your charter did not begin as smoothly as expected.

Unfortunately, the battery charger malfunction was an unexpected technical failure that could not have been reasonably anticipated before your arrival. As soon as the issue was correctly identified, our technical team worked promptly to resolve it and restore the yacht to full operational condition as quickly as possible.

We understand that having to spend your first night in the marina was disappointing. For this reason, we offered you a late check-out, allowing you additional time on board to compensate for the inconvenience and ensure you could enjoy the full duration of your holiday as much as possible.

We would also like to clarify that, throughout the check-in process, our staff remained fully available to assist you and accommodate every request. Although the situation was understandably frustrating, some of the interactions with our team became difficult, with our operator's professionalism being questioned while he was actively working to identify and resolve the issue. In addition, our dock staff were interrupted several times with requests that fell outside the standard check-in procedure. Nevertheless, our team responded to each request with the utmost willingness and professionalism, as our priority has always been to provide the best possible assistance to our guests.

While we regret that this unforeseen event affected the start of your holiday, we are pleased that the technical issue was resolved and that the remainder of your charter proceeded normally.

Thank you again for your feedback, which we always value as an opportunity to continue improving our service.

Kind regards,
Federica, YiS Team

Yachting in Sardinia からの回答

2026年7月31日

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Yachting in Sardinia からの回答

2026年7月29日

Dear Wladimir,

I will answer with the same content I previously shared, since this refers to the same charter as Mr. Alexander Koshel:

Regarding the outboard engine, we would like to clarify an important factual point. Before your embarkation, the outboard was inspected by our certified mechanic during the check-out procedure and was found to be fully operational, with no technical irregularities detected. Furthermore, the crew who chartered the yacht immediately before your booking used the same outboard throughout their charter and confirmed that it functioned correctly without reporting any issues.

For these reasons, we cannot confirm the existence of a pre-existing fault at the time of delivery.

With regard to the security deposit, any deduction is made only after a technical assessment and in accordance with the terms of the charter agreement. Our decisions are based on objective inspections and documented findings rather than assumptions. We understand that customers may disagree with the outcome, but we reject the suggestion that conclusions are reached before the facts have been properly examined.

Our objective is always to resolve any issue fairly, professionally, and transparently while ensuring the safety and reliability of our fleet for every guest.

We appreciate your comments and wish you fair winds in your future sailing adventures.

Kind regards,

Federica, YiS Team

Yachting in Sardinia からの回答

2026年7月29日

Dear Alexander,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations.

Regarding the outboard engine, we would like to clarify an important factual point. Before your embarkation, the outboard was inspected by our certified mechanic during the check-out procedure and was found to be fully operational, with no technical irregularities detected. Furthermore, the crew who chartered the yacht immediately before your booking used the same outboard throughout their charter and confirmed that it functioned correctly without reporting any issues.

For these reasons, we cannot confirm the existence of a pre-existing fault at the time of delivery.

With regard to the security deposit, any deduction is made only after a technical assessment and in accordance with the terms of the charter agreement. Our decisions are based on objective inspections and documented findings rather than assumptions. We understand that customers may disagree with the outcome, but we reject the suggestion that conclusions are reached before the facts have been properly examined.

Our objective is always to resolve any issue fairly, professionally, and transparently while ensuring the safety and reliability of our fleet for every guest.

We appreciate your comments and wish you fair winds in your future sailing adventures.

Kind regards,

Federica, YiS Team

Yachting in Sardinia からの回答

2026年8月11日

Gentile Alberto,

La ringraziamo per aver condiviso il suo feedback.

Ci dispiace che la comunicazione con la nostra reception non abbia soddisfatto le sue aspettative. Comprendiamo quanto sia importante ricevere risposte tempestive, soprattutto prima e durante un charter, e prendiamo seriamente la sua osservazione riguardo ai tempi di risposta.

Ci teniamo tuttavia a sottolineare che il nostro obiettivo è sempre quello di garantire che ogni imbarcazione venga consegnata in ordine e con le dotazioni correttamente funzionanti, intervenendo prontamente qualora durante il charter venga segnalata una problematica.

Siamo naturalmente dispiaciuti che la sua esperienza non abbia rispecchiato le aspettative con cui era partito. Avremmo preferito avere l'opportunità di dimostrarle direttamente, durante il suo soggiorno, la qualità del servizio che cerchiamo quotidianamente di offrire ai nostri clienti.

Rispettiamo comunque la sua valutazione e la ringraziamo per averci fornito un feedback che ci permette di individuare ulteriori margini di miglioramento, in particolare per quanto riguarda la comunicazione e la tempestività delle risposte.

Cordiali saluti,
Il Team di Yachting in Sardinia

Yachting in Sardinia からの回答

2026年7月9日

Hello Yann,

thanks for your wonderful feedback! Very appreciated.
Looking forward to having you on board again :)

Fair winds!
Kind Regards,
Federica YiS Team

Yachting in Sardinia からの回答

2026年6月26日

Ciao Alessandro,

siamo felicissimi di averti avuto nuovamente a bordo. Ti ringraziamo infinitamente per le parole gentilissime e speriamo di rivederci presto!

Un saluto e buon vento!
Cordialmente,
Federica YiS Team

Yachting in Sardinia からの回答

2026年6月22日

Dear Johann

Thank you for your kind feedback, it makes us really happy to know that 😊
Looking forward to having you on board again!

Kind regards
Mara YiS Team

Yachting in Sardinia からの回答

2026年6月22日

Dear Jacek

Thank you your kind words, it was a pleasure having you onboard!
Hope to welcome you in Punta Nuraghe again soon!

Kind regards,
Mara YiS Team

Yachting in Sardinia からの回答

2026年5月29日

Dear Heike,

thank you for your incredible feedback, it's very appreciated.
Looking forward to having you on board again!

Kind Regards,
Federica YiS Team

Yachting in Sardinia からの回答

2026年5月23日

Gentile Luca,

La ringraziamo infinitamente per il riscontro positivo e speriamo di riaverla presto a bordo, per una nuova avventura a vela!

Buon vento!
Cordialmente,
Federica YiS Team

Yachting in Sardinia からの回答

2026年5月12日

Hello Ziya!
Thank you so much for your detailed and thoughtful review!

We are truly happy to hear that your entire experience with YiS, from booking to check-out, went smoothly and met your expectations. It’s great to know that you enjoyed Karibu ❤️
We also value the care you took during the inspection process!

Our team always strives to provide professional support while keeping the process relaxed and transparent, so your words mean a lot to us.

We sincerely thank you for choosing YiS and hope to welcome you back on board very soon, hopefully next time with some beautiful sailing under full sails as well!

Fair winds and see you again soon!
The YiS Team

Yachting in Sardinia からの回答

2026年5月11日

Dear Jiri,
thank you so much for your kind words. Our contract terms are there just to make the Captain and his crew more aware of the beautiful, yet dangerous Sardinian waters.

I hope we will have you back on board soon!
Fair winds,
- Federica YiS Team

Yachting in Sardinia からの回答

2026年5月4日

Ciao Grzegorz!
E' sempre un piacere avervi a bordo, speriamo di riavervi presto con noi.
Un saluto e buon vento!
Cordialmente,
Federica YiS Team

Yachting in Sardinia からの回答

2026年4月2日 に更新

Dear Pawel,

first of all, hope you are doing great.
We obviously look forward to our client's feedback, as you well know, our link to TrustPilot can be found in all of our forms, what we do not accept are unfounded claims and accusations of being scammers.
We ABSOLUTELY do not issue fictitious tickets for the La Maddalena Park. If we asked you to pay, this means that the tracking you provided showed you stayed in the protected area and therefore the ticket needed to be paid (mind you, we also have a tracker that can let us see if you stay there or not).
Technical assistance is always available, we open a chat a week before you embark so that everyone is at your total disposal in case you need help. What you say about the air conditioning being a scam is absolutely not correct: the fact that it is only in dinette is known from the beginning of the booking, when either one of us or the agent makes the offer. If we knew that there was leakage from the A/C, one of our operators would have for sure guided you through the process to purge the mechanism in order to have it working again. As I am sure you can imagine, this happens with air conditioning all the time and it's not something we can predict, but we can easily fix it.

Please refrain from saying that our boats are not in good conditions. Our team does an incredible job at keeping our fleet in shape through all season. Mind you, last year we had more or less 40 embarkations per week and our boats did not disappoint, on the contrary, it was a great season.

If you disembarked an hour late after letting you know in the contract that you should have disembarked at 8, after telling you when boarding, after repeating it at check out (other than you signing the record of return in which it is clearly stated that you should disembark maximum at 8) and after all our messages/calls on the morning on disembarkation, it's really not on us. We need to have the boat free in order to prepare it for the next customer. I am sure you wanted the boat ready in the best way possible, and we delivered it. I am not sure why the next customer shouldn't enjoy the same treatment just because you did not respect our job and our contract terms.

In any case, we accept any constructive feedback, but strongly reject false and offensive insinuations like those you wrote.

We hope you have a great day, and in case you want to discuss this further directly with us, you can contact us!
Kind Regards,
Federica YiS Team

Yachting in Sardinia からの回答

2026年3月5日

Dear Christian,
Thanks for your feedback regarding our booking procedures.
We will make sure to address your consideration with the appropriate department. We are always a work in progress and look forward to knowing your opinion on our processes and more importantly having you on board!

Have a nice day!
Kind Regards,
Federica YiS Team