Yachting in Sardinia レビュー 

Yachting in Sardinia からの回答

2025年9月29日

Ciao Valentin!
Thank you so much for your kind words!
It was a pleasure having you on board with us, we hope to see you again soon!

Kind regards
Mara, YiS Team

Yachting in Sardinia からの回答

2025年9月26日

Dear Charles,

there will be no ridiculous self justifying reply from me, as I think that speaking to customers like you is not productive, as you have been rude and disrespectful from the start, even before boarding. That and your accusations to me of being a "liar" and not responding to your calls (which never reached our office) or e-mails from your agency (which we have answered to and this can easily be documented as we have all the correspondence) show your attitute towards us from the beginning.
Any problems you had (two) were fixed, and since you ignored my instructions to come by the office after the other customers (as you did not cooperate in the least before the embarkation day) you caused a delay in all the appointments I had. Your raising your tone and accusations while I was trying to do my job were incredibly disturbing, making it extremely difficult for me to handle all the deliveries, even more when you decided to barge into the office after me and my colleague explicitly told you that it was closed.
All in all, I don't even know of what experience you are talking about, as I was barely able to speak while we were doing our meetings and you kept saying how incompetent I was and what a liar I am.
As you already sent an e-mail (again, stating false things and with absurd accusations), I highly suggest we keep this discussion where it's appropriate and not on a public website, as I have not received an answer from you to the email sent, and I think this shows a lot your intentions. Your review has no arguments and you just decided to "spite" us by going straight up in defense mode and putting my name in it, thinking that this would make my answer less valid.
We strongly reject what you have stated and warn you against claiming what you just did as they are false claims and susceptible to further verification by our lawyers against you as you are publicly making a false claim.
We accept any constructive feedback, but we firmly reject insinuations that are offensive and not supported by real facts.
Best Regards,
- Federica, YiS Team

Yachting in Sardinia からの回答

2025年9月25日

Dear Thomas,

thanks for the update, if you wish to continue the conversation, you can edit your reply and we will receive the updates to this answer.
Again, we are sorry that the experience did not live up to your expectations, but you were authorized to set sail at 10:41, after doing your check in on Sunday because your late arrival on Saturday.
There were not as many requests of assistance in the chat as stated above, but next time we will make sure to check with you along the week if you need any assistance so that there will not be any misunderstandings.
We appreciate your feedback and look forward to have you on board again, should you decide to come back!

Have a wonderful day.
- Federica, YiS Team

Yachting in Sardinia からの回答

2025年9月16日

Dear Christoph,
Thank you for your detailed feedback. We're sorry to hear that your experience did not meet your expectations.

However, we would like to clarify that you received technical assistance very early in the morning — at 6:00 AM — which is outside of our standard operating hours, as part of our commitment to supporting all crews promptly and professionally.

Regarding the bow thruster, we regret the inconvenience. As you rightly said, technical issues can occur, and in your case, the problem was communicated to our team and a technician was dispatched immediately. As per our standard procedure, all technical requests are processed through our digital ticketing system to ensure proper tracking and resolution — this is clearly explained during check-in and applies to all guests equally.
We have been operating in the industry for 25 years and are constantly striving to improve our service based on feedback from our customers. Having said that, we must underline that this is the first year in which we face difficulties with skippers and even customers who do not seem professional and polite. Although frustration is normal in certain situations, respect should always be first and we have met more and more people who prefer to scream to express their point of view, instead of having a normal and kind conversation. Everyone wants to be listened to and feel entitled to threaten our employees too, even the Receptionists, who have very little to do with the technical aspects and are always available to listen and help you find solutions but certainly not to be attacked and insulted, which is never acceptable. There is always a time and place for everything and fortunately almost all customers recognize and appreciate it.
We, however, have always intervened politely, while guaranteeing all the necessary interventions.

We understand that you would have preferred a different approach, but please know that our procedures are in place to manage a large fleet efficiently, especially during high season.
It’s unfortunate that despite our efforts, including continued communication and follow-up, you left the experience feeling unsatisfied. Each company has different procedures and ways to manage customers and requests, and the fact that you did not appreciate it does not make it bad, we are actually receiving great feedbacks regarding the WhatsApp groups, because all the services that might be needed are there (Technical, Commercial) and someone is always ready to help. We’re always open to constructive dialogue and would have welcomed a more direct exchange to find a solution during your stay. The manager to whom you would have liked to speak, was managing not only the base where you were waiting for him, but other two as well. Each one of us has instructions to follow and that is how the ticketing system works: depending on the problem notified, a different operator is assigned. That's it.

In any case, we appreciate your feedback and will take it into account as we continue improving our service. Have a nice day!

— YiS Team

Yachting in Sardinia からの回答

2025年9月15日

Dear Jaroslaw,
Thank you for sharing your feedback. We're sorry your experience didn't fully meet your expectations. Our technical and customer support teams have always done their best to respond to your requests as quickly as possible, especially during the high season, when many yachts are at sea.

We recognize that occasional technical issues can arise, despite regular maintenance, and in your case, we worked promptly to resolve them and even offered a discount as a gesture of goodwill.

We noticed that you shared several negative reviews on various platforms in a short time. While we respect your opinion, we believe it's important to recognize our team's commitment to assisting you throughout your charter.

Finally, I would like to remind you that the company provided you with external technical assistance by sea, where our technicians came by motorboat to the island of Santo Stefano, about 10 miles from the home port, to replace your mainsail, obviously without charging you a cent.

We remain at your disposal should you wish to continue the conversation directly with us.

— Federica, Team YiS

Yachting in Sardinia からの回答

2025年9月15日

Ciao Betsy!
Grazie mille per il bellissimo feedback. E' molto apprezzato.
Speriamo di riavervi presto a bordo :)
Cordialmente,
Federica, YiS Team

Yachting in Sardinia からの回答

2025年9月12日

Gentile Filippo,
Siamo molto dispiaciuti nel leggere la sua recensione e ci rincresce sinceramente che la sua esperienza non sia stata all’altezza delle aspettative.
Ci teniamo però a precisare che le problematiche da lei segnalate sono state comunicate in modo trasparente al momento del check-in, e che, nonostante i nostri sforzi, non è stato possibile risolverle tutte immediatamente, ma ci siamo impegnati nell'assisterla durante tutta la settimana e a programmarle la riparazione del watermaker che però, le ricordo, ha rifiutato. Comprendiamo perfettamente il disagio arrecato, ma desideriamo sottolineare che abbiamo agito in buona fede, senza alcuna intenzione di nascondere informazioni o disattendere quanto pattuito.
Ci dispiace non essere riusciti a soddisfare la fiducia che ha riposto in noi scegliendo una barca con determinati accessori, ma riteniamo che il tono e i termini utilizzati nella sua recensione non rappresentino correttamente il nostro modo di lavorare né i valori a cui ci ispiriamo.
Restiamo comunque disponibili a confrontarci direttamente con lei in modo costruttivo e rispettoso.

Cordiali saluti
Mara, YiS Team

Yachting in Sardinia からの回答

2025年9月9日

Dear Ulrich,
Thank you for your incredibly detailed and constructive feedback. We're truly pleased to know that your overall booking experience with YIS was smooth, professional, and positive—from the digital documentation to our support via WhatsApp and the easy check-in/check-out process. Your kind words about our team mean a lot!

We also sincerely appreciate your thoughtful notes about the Marina di Portisco. As you rightly mentioned, YIS is a guest at the marina and unfortunately does not control staff behavior or berth assignments. We completely understand your concerns and will continue to escalate feedback like yours in hopes of driving improvements. Your suggestions regarding mooring management and the comparison with other charter base models are very insightful and will be shared internally.

Your advice about remaining assertive during challenging marina situations is well noted and valuable for future guests. And thank you again for acknowledging the care we take to support our clients, especially more experienced sailors like yourselves.

We truly look forward to welcoming you again for another (hopefully smoother all around!) Sardinian adventure on Viridis, or who know, another one of our beautiful vessels!

— Federica & the YiS Team

Yachting in Sardinia からの回答

2025年9月8日

Dear Katarina,

Thank you for your feedback. We are sincerely sorry to hear that your experience on board ‘Morisia’ did not meet your expectations.

We would like to clarify that our team was in contact with you during the charter, and we did our best to support you remotely whenever possible. Some of the issues reported were already under monitoring or linked to specific usage conditions, while others were indeed unexpected and we regret the inconvenience they caused.

It’s important to note that technical issues, while rare, can occur even with regular maintenance and inspections. Nevertheless, our aim is always to resolve them promptly and efficiently.

We are currently reviewing your post-charter report and will be reaching out to you directly to address your request for compensation. We remain fully available to find a fair solution together and sincerely hope to restore your trust.

Kind regards,
Federica – YiS Team

Yachting in Sardinia からの回答

2025年9月5日

Dear De Sutter, we are very sorry to read about your negative experience. Thank you for sharing the details: we understand your discomfort, we also suggested you a several times during check out to send us an email to share the problems and find a solution, but you never sent it, so we don't understand why you wrote these things and we would like to point out that our operators who followed you speak very fluent English, so we don't understand why you wrote the opposite. We will be happy if you wish to hear from you via email. Always at your disposal. Best regards- YS STAFF - Monica

Yachting in Sardinia からの回答

2025年8月27日 に更新

Dear Martin,

Thank you so much for your wonderful feedback!

We’re delighted to hear that you and your family had a great two-week sailing experience aboard PIXIE (Dufour 390), and that you appreciated both the condition of the boat and the level of onboard equipment. It's especially rewarding to know that the kitchen setup made you feel at home and that our technical support was there when needed.

We also truly appreciate your kind words about our team—both commercial and technical. It means a lot to us and motivates us to continue doing our best.

We’re already looking forward to welcoming you back on board next time!

Federica sends you her wormest greetings! :)

Kind regards,
Mara, YiS Team

Yachting in Sardinia からの回答

2025年8月25日

Ciao Oscar,
grazie per le bellissime parole, apprezziamo molto il suo feedback.
Speriamo di avervi nuovamente a bordo l'anno prossimo :)
Grazie infinite!
Cordialmente,
Federica YiS Team

Yachting in Sardinia からの回答

2025年8月20日

Salve Paolo,
la ringraziamo per il riscontro positivo, vedere i nostri clienti felici è la nostra più grande soddisfazione.
Speriamo di riavervi presto a bordo.
Cordialmente,
Federica, YiS Team

Yachting in Sardinia からの回答

2025年8月20日

Dear Feli,

We are truly sorry to read about your negative experience, but unfortunately, from the information provided, we are unable to identify your specific case.

We take every report seriously and would like to better understand what happened in order to address it appropriately. We kindly invite you to contact us directly via e-mail, providing your booking details, so we can look into the matter thoroughly.

Customer satisfaction and safety are always our priorities, and we remain fully available to clarify and resolve any outstanding concerns.

Kind regards,
Federica – Yachting in Sardinia Team

Yachting in Sardinia からの回答

2025年8月17日

Hello Andrei,
it was great meeting and assisting you during your Sailing Holidays with us!
We hope to have you back soon :)
Fair winds!
Kind Regards,
Federica - YiS Team

Yachting in Sardinia からの回答

2025年8月17日

Gentile Gherardo,
ci dispiace sinceramente che la sua esperienza non sia stata all’altezza delle aspettative e la ringraziamo per averci fornito un feedback così dettagliato.
Nonostante ciò, ci teniamo a precisare alcuni punti importanti:
– Early Check-in: la cancellazione del servizio di early boarding è stata comunicata prima della partenza per motivi organizzativi e operativi. In questi casi, il relativo importo non viene addebitato o se già pagato rimborsato.
– Rientro in porto alle 16:00: come previsto dal contratto firmato al momento della conferma, il rientro alla base entro le ore 16:00 del giorno precedente allo sbarco è una prassi necessaria per garantire controlli di sicurezza, a tutela anche dei clienti successivi.
– Generatore: l’imbarcazione da voi noleggiata non è dotata di generatore, come indicato chiaramente nella scheda tecnica e confermato in fase di prenotazione. Comprendiamo che possa essere stato un elemento importante per voi, ma non si tratta di una mancanza tecnica, in quanto a noi non imputabile perché mai stato presente a bordo.
– Assistenza tecnica: siamo intervenuti tempestivamente, compatibilmente con le distanze e le tempistiche. La sicurezza dei nostri ospiti è sempre la priorità assoluta.
Siamo sinceramente dispiaciuti che abbiate percepito una mancanza di attenzione da parte nostra. Il nostro team lavora quotidianamente per offrire un servizio professionale, trasparente e sicuro, e il vostro feedback sarà utilizzato per migliorare ulteriormente.
Restiamo a disposizione per chiarimenti o ulteriori confronti via email.
Cordiali saluti,
Federica – Yachting in Sardinia Team

Yachting in Sardinia からの回答

2025年8月12日

Dear Sunny-Yip,
Thank you for your detailed review. We take all feedback seriously and would like to address each point you raised, especially since, during the charter and at check-out, you did not report any significant dissatisfaction—on the contrary, your skipper and group provided positive feedback at the end of the cruise.
1. Communication Before the Charter:
Our procedure includes pre-arrival emails, documentation upload, and an online check-in process to streamline everything in advance. The WhatsApp group was created, as always, a few days before the charter to ensure real-time support and coordination with our Operations Team. Throughout your trip, we responded to your requests promptly and provided full assistance.
2. Check-in Process:
Guests are invited to the marina around noon to complete any remaining paperwork and prepare for embarkation, by fixing an appointment with the receptionist, who asks at around what time you would be available to meet, along this, we are transparent in our communication that boats are officially delivered from 18:00 onwards. We understand waiting in the sun can be tiring, but the schedule follows industry standards. That said, we're sorry the heat made your wait uncomfortable.
3. Boat Condition:
The only issue reported to our staff during the cruise was a concern with the air conditioning and watermaker, which we promptly supported. No other technical faults (toilet or safety equipment) were flagged to our team at any point. Had we been informed, we would have taken immediate action as we do in all cases. We're glad your skipper—an experienced professional—was able to handle any minor adjustments onboard.
4. Post-Charter Feedback:
Upon disembarkation, you expressed overall satisfaction, and no mention was made of major dissatisfaction. We’re genuinely surprised to read your negative review after the fact and would have appreciated the opportunity to address your concerns in real time.
In conclusion, we fully supported your charter from start to finish and regret that your online review contradicts the positive feedback received on-site. We remain at your disposal and hope to have the opportunity to restore your trust.

Kind regards,
Federica – YiS Team

Yachting in Sardinia からの回答

2025年8月12日 に更新

Dear Cesc,
Thank you for your feedback, even though we regret to read about your dissatisfaction. Please allow us to clarify a few key points.
1. Yacht Change Notification: The original boat you booked unfortunately suffered severe grounding damage shortly before your charter. While it’s true that maintenance was ongoing for weeks, we could only confirm its unavailability days before your departure. We did our best to offer a comparable alternative under difficult timing and availability constraints at the height of the season.
2. Replacement Yacht Condition: The yacht you received was not a downgrade in category. While we regret any cleanliness or maintenance issues, the boat underwent standard technical checks prior to delivery. That said, some technical That said, some technical failures can occur unexpectedly, and we apologize for the inconvenience.
3. Check-in Timing: The charter began on schedule at 18:00. We do understand your perception of a self-check-in experience, all our guests embark with the inventory list and go through each item onboard by themselves. As I myself explained at the moment of the office check in you are free to leave any empty boxes in case you don't find something or it's not clear. Once the list is done, one of our operators came to you of course to help and answer all your questions. This has always been our procedure over the last 20 years and it's been a winning choice for both parties, giving you the chance to get to know the boat and its equipments.
4. Technical Issues: The windlass failure was resolved as soon as reported, and the watermaker leak was known to be minor. The bow thruster issue was related to a fuse that blew in navigation—a rare occurrence. Each issue was addressed as fast as possible given your position and sea conditions.
5. Mistral Situation: We sent multiple weather warnings and even provided extended marina rates to help crews wait out the Mistral in safety. We did not receive an emergency request from you via our SeaTutor channel. We regret if any message was perceived as a threat—this was certainly not our intent.
6. Post-Charter Penalty Email: This is an automated notification triggered by the system, and not a penalty itself. It is part of a standard procedure while our staff completes the technical check-out process.
7. Communication & Compensation: We strive to respond promptly, though there were delays in your case, particularly during the holiday period. Regarding compensation, we note your concerns and assure you your case is still under internal review.
Please know that we truly tried to find the best possible solution under very difficult and dynamic conditions. While we regret you did not enjoy the experience, we stand by the professionalism and effort of our team during this complex situation.
Best regards,
Federica – YiS Team
Update:
We are sorry to find such aggression towards us, if our service has not lived up to your expectations we renew our apologies but your way of carrying certainly does not open up to a fair and respectful discussion. We have always tried to operate correctly. Above all, none of us disrespected or were as aggressive or offensive as what you write. At this point we hope that with your next experiences you can find a better service that lives up to your expectations.
Federica - Yis Team

Yachting in Sardinia からの回答

2025年8月12日

Dear Ari,
Thank you for sharing your feedback — we’re genuinely sorry to hear that your experience did not meet expectations.

In order to understand exactly what happened and to explore a potential resolution, we kindly ask you to provide more detailed information about your booking and the issues encountered. Unfortunately, based on this brief comment, we are unable to identify your case or assess what went wrong.

We are committed to assisting our guests at every stage of their charter, and we would be grateful for the opportunity to clarify what occurred and find a suitable solution.

Please don’t hesitate to contact us directly via email. Your satisfaction is important to us, and even negative reviews help us grow and improve — so thank you again for taking the time to write.

Kind regards,
Federica – YiS Team

Yachting in Sardinia からの回答

2025年8月2日

Hello Tamas,
thanks for the review, although it does not reflect the reality of your vacation and I am sorry for that. We actually had a different feedback from our check out operator, who reported that you were very happy about your vacation.
First of all, you reported the problem with bow thruster and it was fixed by our amazing assistance team.
For clocked toilets and watermaker, I honestly do not know what you are referring to and I see no request for assistance for neither one of those problems, so there is really nothing we could do if you did not report them during your vacation.
I assume you are speaking of me when referring to the bad and arrogant customer service, and if it's because of our interaction yesterday, when I was politely explaining to you that the damages found at check out were not there before with pictures in front of us, I apologize, but there was nothing unrespectful about my remarks. Nonetheless, you refused to pay for the damages. Let me also add that after your disembarkation yesterday (which you decided to program even before the start of your vacation, as you had a taxi at 4:30 and we did not ask you to check out earlier than agreed by contract, you decided to do so for your own needs; the boat was ready for boarding on Saturday at 17:30 and we have the messages sent to prove this) the boat was left full of garbage everywhere and not recycled. You replied that you were in a hurry, which we did not put on you.
I am sorry that this is your view of the situation, if you percieved our interactions as arrogant, it was really not the case. We always treated you with respect and we thank you for sharing your review, hoping that you will soon be our guest again.
We hope that you have a safe return and give you our warmest regards,
Federica, YiS Team