YourNest レビュー 39

Kind & helpful staff, overall a brilliant & smooth experience - would recommend!

Easy viewing, very nice and kind staff, great apartment blocks

As the owner of 5trades ltd we have now worked with YourNest for several years and we can honestly say that nobody cares more or tries harder to ensure everything is done correctly. As both s customer and an affiliate I can personally confirm this company really do a brilliant job.

The property agency team were really helpful. Fast to help me find a property and helped with everything I needed. Smooth transition.

I helped my daughter with letting a flat through this company and they were patient, professional and very caring.

Highly recommended.

I had a really good experience using YourNest’s letting services in Leeds. Kaiser responded immediately to my enquiry, showed me around, and was happy to arrange a second viewing while answering all my questions. I’d also like to thank Nee, who was very helpful and thorough in addressing all my concerns. Overall, YourNest made the process smooth and supportive.

Absolutely amazing experience the whole way through, everyone was so helpful and ready to answer every question I could possibly have. Overall very happy with everything from all of them

I would be more inclined to leave a review, if I wasn't pressured by the staff. Basically being told to leave a 5 star review before leaving the office. Makes me think how many of these reviews are actually genuine. There is such a high turn around of staff, you phone one day and the next staff are no longer there. Staff with poor English is difficult. I decided to rent elsewhere. Also they rent for other agents, so if you look around you can get rent much cheaper for the same property

organised and frequently in touch. Thankyou Radhika!

I recently tried to make my rent payment through YourNest’s website, but it didn’t work. I contacted them for help and was told the simplest way to pay would be by phone. Since I’m in Thailand, making international calls is difficult, so we agreed on a WhatsApp call instead. This seemed like a good solution until I needed to confirm my address. My landlord was slow to respond, so I provided the information I had from other booking platforms.

Unfortunately, communication from YourNest stopped for a day. When I followed up for an update, I received an extremely unprofessional response from them accusing me of being a scammer and rudely telling me to “get lost.”

I’m very disappointed by the lack of professionalism and support from YourNest.

*Update* My landlord told me that I contacted the wrong platform which has the name similar to theirs. However, their response was still rude and unprofessional.

Shout out to Radhika at Yournest. She is very friendly, helpful and efficient at dealing with any issues that arise. Thank you so much for all of your help ☺️

As a landlord I found your nest very hard working and paid rents due to me promptly. In their hands upkeep of my property was very cost effective as well.
All the students in my house found them very helpful and responded well in promptly sorting problems. I found it number one letting agency.

We’ve lived at our property for over a year and a half now and our landlord has fairly recently moved over to being managed by Your Nest. There’s been some issues with the property itself and YourNest’s team and subcontractors have been amazing. They get to the bottom of any issues and get it sorted as soon as possible.
Massive shoutout to Richard Davies @ 5trades for all your work and always keeping us updated 😁

As Tom can't respond to your comments below I will on his behalf. First let me tell you that we all have a good understanding of this case, we all shared information with the guarantor you mention as we set up a group chat to discuss this case.

I agree that the property was not left in a good state, however you fail to mention that it was like this when they moved in. It was cleaned by the lads and their families before they moved out and I was told by the guarantor that it also needed cleaning before they moved in which was done by the guarantor but begs the question of why it was not already cleaned when the previous tenants moved out. Did the landlord consider that it was okay then or did you claim for cleaning from the previous tenants and it just never got done?

Also in this same paragraph of your response to Tom you state that "it is for us to assure your property meets minimum standards of safety". In the video done by Sophie Doyle she points out that there is no banister or lighting on the stairs to the basement room. These were never there when the lads moved in and you claim that this is a minimum standard of safety? Also in the video was the broken top step of the attic room which Miss Doyle also pointed out was dangerous. This was highlighted on the check-in inventory but throughout the tenancy was never fixed - is this covered under minimum standards of safety too?

Are you happy to here (should be hear) that they got their deposit money back? Your claim that the TDS sides with the tenant is not simply not true. The TDS is unbiased and only deals with the evidence presented to them. In this case the TDS clearly believed our guarantor as she and her family were the first ones in at the beginning of the tenancy and had documented everything on the check-in inventory you gave them. You tried to claim for damages that were already there and increased the amount once the process began - to scare us off? Coincidently you also tried this tactic with his girlfriend's claim too.

We are aware that you are not supposed to profit from the deposit but there is a section in Tom's contract that is regarding fees and specifically "End of Tenancy Cleans £21 per hour". I am pretty sure that it is not lawful to include this as the Tenant Fees Act 2019 states "You can not require a tenant to use a particular company to clean the property". This means that, if you decide that it needs a clean, you can not just send in your contracted cleaners and take this out of the deposit - so why is it listed as a fee? You should consider yourselves lucky that we have not taken this to Trading Standards as a breach of the ban.

Tom may not have experienced other letting agencies but I have both as a tenant and a landlord and I would be appalled if my agency treated tenants the way you do. Rental properties should be safe to live in and you have an obligation to request that landlords replace or indeed install broken or missing fixtures and fittings. In your video Miss Doyle says "it is the worst house I have ever seen". This is not because it was not clean but due to such things as the dripping walls possibly caused by a problem with the roof (which could not be due to tenants negligence) and general wear and tear that was already there, and documented, at the start of the tenancy. Do you ever inspect these properties before you let them out or just wait until someone makes a claim to the TDS?

I believe that YourNest are taking advantage of the naivety and vulnerability of students, who have possibly never lived away from home before, to deprive them of the right to live in a clean and well managed property. I don't care how many students are entering and leaving your properties as term time approaches, you are charging rent to these students, who pay your salaries, and it their right to expect the properties to be clean and safe on arrival. In the negative comments YourNest say things such as "another bad review effecting (should be affecting) the livelihood of everyone who works here and all their families and homes. This is why students get a bad reputation of entitlement because of people like you not understanding the process behind what is required and demanding everything", These same students are paying your salaries and EVERYONE has the entitlement to get the service they are paying you, as the landlords agent, to provide, they have no need to "understand the process". If you did a better job you would not be getting bad reviews and I would suggest you start with educating your staff in basic English. There are atrocious spelling mistakes in your responses making YourNest look unprofessional and, by the way, it is everyone's right (not "rite" as you spell it) to complain about a bad service.

Daylight robbery. Yournest have attempted to hold my deposit and make me jump through hoops to get it back. Go to the end of this review to see how to get your deposit back and other companies that are far more reliable.

Throughout my 2 years staying at a Yournest property, they managed to be semi reliable, fixing some issues, like the floor panels and completely neglecting other issues like the smell in the downstairs basement made by the sanitary box by the toilet. Resulting in the bathroom being unusable at times.

At the end of our stay, we cleaned the house top to bottom. Once our 2 years were up and we left the house, Yournest took our deposit. They claimed we didn't clean the house and it was so irreparably damaged they couldn't house anyone during the next year (Even though I've seen lights on in the house). We took the claim to TDS (Tennant deposit scheme). Once we did this Yournest claimed they deserved even more money. I believe this is a retaliatory act, like a child who cries because their toy has been taken away.

We asked for "proof of inventory" so Yournest sent a video as "evidence" of the state we left the house. The video was shot by SOPHIE DOYLE claiming to be a cleaner. The ironic thing is, under "meet the staff" on the Yournest website, SOPHIE DOYLE claims her hobbies involve acting "because I can anything or anyone for a while". During the video Sophie showed off holes in the walls, commented on the smell in the basement, showed off a fridge, condensation on the walls and the window and many other things. These were all reported to Yournest and we had photo proof of them before we moved in. This video highlights Yournest's negligence to the properties they own. TDS also seemed to think the same thing because we got out whole deposit back. My girlfriend, who also lived in a Yournest property for 2 years wasn't as lucky.

Yournest made us jump through hoops to get out money back and they'll make you do the same because other ex-tennants have made reviews commenting on their predatory practices.

Yournest know that once a students don't have a lot of experience with houses, mortgages and bills. Instead of treating students with the support they need, yournest attempt to steal your deposit, lie about the state of the house and run away with an extra £600.

HOW TO GET YOUR DEPOSIT BACK:

Take photos of EVERYTHING, I can't state this enough, Yournest used a 12 minute video attempting to claim we made the house the way it was.

Report how the company has unfairly claimed your deposit back.

Demand proof of inventory, this will make Yournest prove why they are claiming the deposit. Hopefully SOPHIE DOYLE will film another video. (you'll get a good laugh out of it)

COMPANIES BETTER THAN YOURNEST:

Anyone else. Honestly anyone. I reported some issues several times and Yournest did nothing about them.

NOTE TO YOURNEST:

I know you're reading this and I can't wait to see what reply to this review with. I see you replying to other reviews with totally unprofessional and nasty statements. You can lie through your teeth but hopefully this review and others like it will shine a light on the hypocrisy and negligence your company ethics represent.

If I could give this company zero stars I would

YourNest have been fab, responsive to maintenance requests and brought in the Landlord to discuss some additional repairs that need doing to the house. Our house was a bomb-site when we moved in and they arranged cleaners straight away and have been fixing issues left behind by the previous tenants (kitchen, bathrooms). Sophie is so easy to get in contact with and has gone out of her way to get the issues with our house fixed.

I have been with your nest for coming up to 5 years now and they honestly are great they can’t do enough for you someone is always available to help with any queries wether it be house related or tenant. They keep you updated with everything viewings ect the staff that work there are lovely as well couldnt recommend them any more

I cannot recommend Your Nest highly enough. Ben especially. From our initial meeting, to finalising the letting of my flats I have been so impressed with his professionalism, knowledge and communication. The whole process was very smooth thanks to Ben and it was always easy to get in touch with him any time I needed help or advice. Thank you!

Fantastic expeariance. Very reliable and easy to communicate with would highly recomend if you are looking for place to rent.

One of the best agency that I know till now.