Saint Laurent レビュー 551

I have an uptown clutch, over the years it started to smell…. Bad! I took it to the Birmingham store, they looked and spoke to me like I was something on the bottom of their shoe!
I email CS and they gave me Bond Streets details. Bond Street could not have been more helpful! ♥️
A replacement bag is on its way. Amazing service eventually.
I’ll remember NEVER to give the Birmingham store my ££!!

Diese SMS habe ich bekommen…
ich würde Sie gerne einladen, um Ihnen unsere tolle neue Collection im Store vorzustellen. ✨
Wenn Sie Lust haben, geben Sie mir einfach Bescheid, dann können wir gerne einen Termin ausmachen.😊

Liebe Grüße
YSL

Dann kommt man zum ausgemachten Termin, die Beraterin ist nicht da und es wird einem gesagt man soll sich im Store umsehen… da brauch ich keinen Termin das kann ich jederzeit auch so
Habe mir was anderes erwartet bei einer persönlichen Einladung…

Bonjour, cliente fidèle des parfums Yves Saint Laurent, je constate une forte augmentation des tarifs du parfum " eau de parfum Parisienne'.
De plus la quantité à été réduite de 90ml à 80ml.
Autre constatation : également acheteuse du parfum "in love again " je constate sa disparition.
L'ancien pakaging et flacon de "Parisienne" (si joli auparavant à disparu) et remplacé par la même bouteille et le même emballage que ' in love again".
Les flacons et parfums seraient-ils standardisés ?

I am extremely disappointed with YSL’s service. I placed an order and received completely wrong items, including unrelated makeup and a dirty razor. My actual order was never delivered.

I contacted customer service multiple times, sent all requested proof, and followed up repeatedly, but they ignored my emails and provided no resolution.

This level of service is unacceptable for a luxury brand. I do not recommend ordering from them until they fix their fulfillment and customer support processes.

My wife bought a pair of shoes with the gold YSL attached. After a few wears the gold YSL snapped - Not good enough for this price

Habe vor 5 Wochen nach einem Durchmesser für Creolen angefragt. Habe danach noch 3 mal angerufen, aber bis heute noch keine Nachricht erhalten. Bei anderen Designern bekommt man am gleichen Tag eine Rückmeldung.

WORST COMPANY! Do not shop. I returned my order they “processed a refund” through wire. It has been over a week and the refund is still not in my account. Mind you I had to contact them for my refund! Awful company and service. Do not shop

J’ai passé une commande pour un sac à main et un portefeuille, mais je n’ai reçu que le sac.
Malgré mes relances auprès du service client, je reste sans réponse.
C’était pour un cadeau, et pour une maison comme Yves Saint Laurent, ce manque de suivi est vraiment inadmissible.
J’espère qu’une solution rapide pourra être apportée.

Sehr zufrieden mit Robin aus Hamburg Alsterhaus ! Hervorragende, freundliche Beratung. Die Tasche ist wunderschön – 💝

Received wrong items. They offered clinique and sent cheap alternatives.
To begin with immediate reply and assurance that it would be rectified. Absolutely nothing and no reply to further emails. Scam.

My parfum it’s broken He came without the cap libre ysl le parfum vaporristeur spray

Ich habe eine Werbung gesehen, in der eine junge hübsche Frau mal eben auf der Straße ein Glas zertritt, die Scherben liegen lässt und weiterhin mal eben mit einer Jacke eine Überwachungskamera zuwirft. Das finde ich: unterste Schublade. Einer Bevölkerung, so etwas vorzumachen- mit dem Begriff "Freiheit". Ich finde das absolut negativ.

Hvis jeg kunne give 0 stjerner havde jeg gjordt det
Jeg bestilte et armbånd som gik i stykker nærmest med det samme efter noget tid fik jeg sendt den retur til dem og fik at vide først at de bare ville sende en ny

Så gik der en uge cirka så får jeg en mail fra dem at de ikke kan sende en ny fordi de ikke har den længere men kan se på deres side at de stadig har den
Så ville de sende mine penge retur og her over 1 måned efter har jeg hverken set noget til mine penge og de svare heller ikke!
Vi er snart oppe på 2 måneder og de svarer ikke efter de lovede mine penge ville komme retur MEGET SNART

Marchio di lusso solo nel prezzo, serietà pari a zero nel servizio.
Al momento della prenotazione sul sito vengono indicati tempi di consegna rapidissimi (2/3 giorni lavorativi), ma la realtà è ben diversa: sono passati oltre 10 giorni e dell’articolo non ho visto neanche l’ombra.
Ho chiamato più volte il servizio clienti per sollecitare e l’unica risposta ricevuta è stata che, una volta affidato il pacco al corriere, non è più una loro responsabilità. Un atteggiamento assolutamente poco professionale: se un’azienda indica dei tempi di consegna sul proprio sito, deve garantirli, non lavarsi le mani scaricando la colpa sul corriere.
Avevo chiaramente specificato che l’ordine era stato effettuato perché mi serviva per una data precisa, fidandomi delle informazioni fornite sul loro sito. La loro risposta? Che, se volevo, potevo semplicemente restituire l’articolo. Nessuna soluzione, nessuna presa di responsabilità, nessuna attenzione al cliente.
Per un marchio che si definisce “di lusso”, questo comportamento è inaccettabile. La cura del cliente e il rispetto degli impegni dovrebbero essere la base.
Esperienza estremamente negativa: non consiglio assolutamente.

YSL’s handling of this matter reflects a serious failure in basic consumer protection and commercial responsibility.

A YSL handbag—priced at nearly $4,000—was purchased as a Christmas gift and never delivered. We have been informed that the package is “with FedEx” and that an “investigation” has been opened. Timelines provided by customer service have ranged from “a couple of days” to 7–10 days, demonstrating a lack of clarity, consistency, and procedural control.

More concerning is YSL’s decision to place the burden of this loss on the customer.

Under fundamental consumer-protection principles, the seller—not the buyer—retains responsibility for delivery of goods. Any contractual or logistical dispute between YSL and its carrier is an internal matter and should not delay resolution for the consumer. We did not select the shipping provider, nor do we have any ability to influence or expedite their internal processes.

At present, the only party suffering financial harm is the customer: we are out nearly $4,000 with neither the product nor a refund. No replacement has been offered, no refund initiated, and no definitive resolution timeline provided. Repeated references to an “ongoing investigation” do not satisfy the seller’s obligation to deliver the purchased goods or return payment within a reasonable period.

Luxury pricing carries an expectation of professional standards, accountability, and timely remediation. Passing liability downstream to the customer—particularly during the holiday period—is unacceptable and inconsistent with basic commercial practice.

We are formally requesting immediate resolution through either:
1. a full refund, or
2. prompt replacement with confirmed delivery.

Absent timely action, we will pursue remedies available under consumer-protection law and take our business to a brand that upholds its obligations to customers.

I've been waiting weeks for an order to arrive and don't hold out much hope now I've seen these reviews. I'll be getting a refund through Visa and I urge everyone else to do the same if this company are ignoring you. Hit them in their pockets where it hurts. If I'd have known it was a Chinese company I would never have ordered in the first place.

Esperienza estremamente negativa con il servizio post-vendita di Yves Saint Laurent (boutique di Torino).
Ho portato una borsa in assistenza dopo circa due anni dall’acquisto: nonostante fosse stata usata pochissime volte, si è rovinata. Mi è stato detto che la borsa sarebbe stata inviata a Parigi per valutazione (ticket K001022156) . Dopo oltre un mese di silenzio, ho dovuto contattare io il negozio tramite WhatsApp.
Solo allora mi è stato riferito che mi era stato inviato un preventivo di riparazione di 183 €, ma non ho mai ricevuto alcuna email. Ho chiesto più volte di ricevere il preventivo all’indirizzo corretto (evidentemente inserito in modo errato nel loro gestionale), ma non ho più ricevuto risposta.
Da un marchio come Yves Saint Laurent mi aspetto una qualità superiore e un servizio post-vendita adeguato, cosa che purtroppo non ho riscontrato. Avevo intenzione di acquistare un’altra borsa quest’anno, ma dopo questa esperienza non lo farò.

DO NOT ORDER FROM THIS COMPANY saintlorian
It took ages for it to arrive. Wasn't what I ordered (meant to be Clinique) instead I got some cheap Chinese knock off.
I complained they have sent the wrong stuff, I asked for a refund and now not replying to my emails.

The good took a longtime to arrive.
The quality is very poor. Watered down mascara. Broken lipsticks. Complained and they said the wrong order had been sent so they would rectify it.
They didn't.
Asked for refund and now not replying to my emails.
Do not use this company they are terrible.

Ho acquistato una cintura e un portafoglio a the Mall sanremo...molto soddisfatto del prodotto..personale molto gentile e preparato.. negozio molto bello..
Sono stata seguito e consigliato..grazie al direttore molto preparato e capace