iâve used ZAVVI australia for my british blu rays and 4kâs for a few years . They package better than amazon UK and the prices are competitive . Many titles from Amazon UK are forbidden to be sen... ãã£ãšèŠã
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The classic original t-shirt I was after. Only after I placed the order though did I see that it was coming from England! But didn't take too long. It arrived today, ideal colours and material, com... ãã£ãšèŠã
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I have been collecting and buying collectables in Australia for over 30 years. I have stayed away from ZAVVI due to reviews and comments by other collector:s. I thought I would try myself as they had... ãã£ãšèŠã
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This is my second order placed with the Zavvi group, and I have to say the experience is improving. Based upon my buying history - an avowed taste for Stranger Things merchandise - I received a recomm... ãã£ãšèŠã
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Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, è±åœ
- www.zavvi.com.au
3.7
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4196件ã®ã¬ãã¥ãŒ
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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I have no idea where my order is
I have no idea where my order is, and itâs not going to be here for Christmas. It looks like itâs gone from the Uk to the USA , and Iâm in NZ
2025幎12æ3æ¥
Zavvi ããã®åç
Hello Melissa
Thank you for leaving your review.
I am sorry to hear about this issue. I have referred this to the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kayleigh
Delivery experience
The item was easy to find and easy to process the order to final payment. The updates were reliable from start point to delivery of item.
2025幎11æ27æ¥
Zavvi ããã®åç
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Its great that I was able to buyâŠ
Its great that I was able to buy optical media from Australia, but there was no Afterpay like there was in the past.
2025幎12æ19æ¥
Zavvi ããã®åç
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Deck The Halls With Nothing
It's been eight days and they still haven't shipped my package. Definitely not what you want for Christmas
2025幎12æ10æ¥
Zavvi ããã®åç
Hello Hollow
Thank you for leaving your review.
I am sorry to hear about this issue. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
Still waiting for my Oder to arrive
Still waiting for my Oder to arrive. Stressed as Xmas present for grandson
2025幎11æ29æ¥
Zavvi ããã®åç
Hello Sue
Thank you for leaving your review.
I am sorry to hear about this issue. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
Disappointed
I havenât been provided with updates on my order and Iâm unable to track. From what I do know it hasnât been dispatched almost 2 weeks after ordering.
2025幎12æ7æ¥
Zavvi ããã®åç
Hello Kirsten,
Thank you for leaving your review.
I am sorry to hear about this issue. I have raised this with the relevant team, who will contact you directly to assist further in due course.
Kind Regards,
Kay
Zavvi ããã®åç
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
6 weeks and still nothing
Ordered on the 8th of November, apparently dispatched on the 11th, still hasn't arrived over a month later. When I contacted them on the 26th they responded that the issue was with the shipping company (postnl) and provided a tracking number, only postnl has no record of the tracking number at all. 3 weeks later, still nothing, and now they won't even respond to enquiries. They have cooked their google business profile so that people cant leave reviews there, no doubt because this terrible experience is common when people order through Zavvi. If the goods don't arrive soon I will have to pursue it further. So far seems like they took the money and ran. Scam.
2025幎11æ8æ¥
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Zavvi ããã®åç
Hello Will,
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Thank you for leaving your review. I am sorry to hear about this experience.
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I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
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We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
product not sent or received
product not sent or received. No response from messages to their help area
2025幎12æ5æ¥
Zavvi ããã®åç
Hello Sallie,
Thank you for leaving your review.
I am sorry to hear about this issue. I have logged this with the relevant team who will contact you to assist further in due course.
Kind Regards,
Kayleigh
Zavvi ããã®åç
Hello Jo,
Thank you for leaving your review.
I am sorry to hear about this issue. I have logged this with the relevant team who will contact you to assist further in due course.
Kind Regards,
Kayleigh
Received order in good time and happyâŠ
Received order in good time and happy with product
2025幎12æ15æ¥
Zavvi ããã®åç
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Zavvi ããã®åç
Hi Nicole,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Absoulte con of a website
Absoulte con of a website. I ordered a dinosaur for my son for Xmas it still hadn't arrived I have emailed and just get a generic email back. Now I have tried to cancel the email I don't even get a reply. You keep the money I will not be buying from here again can artist
Order no 725611743 i want to cancel it
2025幎11æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Zavvi ããã®åç
Hi Charlotte,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Worst delivery of all time
Iâm giving this a 2 but not related to product as I have not received yet. With .com.au at the end I assumed it was in Australia and I would receive it quickly. I was given 25 November as the delivery latest time. It is now 12 December and I still donât have a tracking number and itâs coming from UK. I have contacted them theyâve said itâs dispatched but that was about 2 weeks ago. This is a Christmas present so if it takes any longer thereâs no point if the purchase.
EDIT: Hi Zaavi itâs nice to see your fast response on here but Iâm still waiting for your reply from my second email I wrote before I wrote this review so if you could kindly prioritise that over reviews thank you.
UPDATE: they admitted that it is lost but still as of 3/12/2026 STILL NO REFUND RECEIVED!!!!
2025幎12æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Zavvi ããã®åç
Hello Sarah
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Thank you for leaving your review. I am sorry to hear about this experience.
Â
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
Â
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Disappointed Customer Service
I have tried to contact Zavvi with much difficulty, messaged them via FB 48 hrs later still no response, messaged them via their site but no response same timeframe as message, so disappointing as I have been a red carpet customer for many years, I am unable to find a contact telephone number for them so
2025幎12æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Zavvi ããã®åç
Hello LY,
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Thank you for leaving your review. I am sorry to hear about this experience.
Â
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
Â
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Terrible Customer Service
Made an order over a week ago and it is still showing as 'processing', I have sent 3 separate emails to track this order and not had any replies! This is a gift for Christmas so I want confirmation on whether it will be arriving in time but there is just radio silence. They are quick to take your money but can't be bothered to help you once they have got what they wanted!
2025幎12æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Zavvi ããã®åç
Hello Amy,
Â
Thank you for leaving your review. I am sorry to hear about this experience.
Â
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
Â
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
I have placed an order days ago whichâŠ
I have placed an order days ago which is still yet to be dispatched despite it saying 1-3 days delivery on their website. Raised a support ticket, waiting the advised 24 hours, nothing - again raised another and nothing again? Please respond to customers to keep them updated? Should we look to progress with our credit card company that this is not legitimate?
UPDATE: Thanks for your reply, would love a response about the product delivery ASAP ð
2025幎12æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Zavvi ããã®åç
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Zavvi
Zavvi ããã®åç
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great titles ,easy checkout
2025幎12æ7æ¥
Zavvi ããã®åç
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The quality of service is alwaysâŠ
The quality of service is always commendable. I've been a customer for well over a decade, and satisfaction is very high. Cheers!
2025幎12æ6æ¥
Zavvi ããã®åç
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
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