I was contacted in advance to let me know the car was ready and also received a call on the day of delivery advising that the driver would arrive within 30 minutes, so I was kept well informed thr... ãã£ãšèŠã
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Enquiry stage was really easy to complete. My query with account set up was sorted out super quick. Great customer service.
I had never leased a company car before so contacted the customer service number and spoke to Thomas. I told him about my non negotiables and he was able to find brands of cars and also provide some t... ãã£ãšèŠã
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My employer approved the salary sacrifice order a week ago, but the car order has not yet been placed by Zenith. I contacted the team by phone, however they were unable to confirm the reason for the d... ãã£ãšèŠã
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The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
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Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, è±åœ
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4.1
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Their customer service team are so onâŠ
Their customer service team are so on the ball, it's unreal
2026幎6æ17æ¥
Zenith Vehicle Contracts ããã®åç
Hi Andrew, thanks for the 5 stars and the great feedback! We are pleased to hear your positive comments about our customer service team and their attentiveness. Your feedback is greatly appreciated and will be shared with the team. Should you require any assistance in the future, please do not hesitate to contact us. Michelle@Zenith
Do yourself a favour and avoid.
Do yourself a favour and avoid.
We are locked in a battle of whether I have to get the car MOTd before returning it.
Their T&C's clearly don't require me to do so, but they have an internal policy that it wants 30 days on it.
It's impossible to have a conversation with anyone who can get beyond "it's policy" as though their internal policy is in any way binding on me.
Apart from the agro this is causing me now, I suspect it's symptomatic of their general way of working. I won't go near them again.
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update since vendor response
I contacted the email they requested, and just got more of the same.
This is weaponised incompetence. They are clearly just badgering me to do their job for them.
Shame I can't cut it below 1 * to be honest.
============
2026幎6æ24æ¥
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Zenith Vehicle Contracts ããã®åç
Hi James, thank you for your feedback.
Weâre sorry to hear about your experience and the frustration this situation has caused.
We appreciate your comments regarding the MOT requirement and understand your concerns around the terms and conditions versus our internal processes. Our intention is always to ensure clarity and consistency for all customers, and we regret that this has not been your experience on this occasion.
We would be happy to review your case in more detail and provide further clarification. Please contact us directly at complaints@zenith.co.uk so that we can investigate this for you. Michelle@Zenith
Company car through Zenith
Company car through Zenith, brand new Audi Q4 lasted 4 weeks before it broke down, now been in the local Audi Dealer for 6 weeks, no parts in the UK or Germany to fix it and no idea when the parts will be available.
I am paying a huge amount of my salary every month for this car and cant use it! Have tried contacting Zenith but have had no response.
2026幎6æ23æ¥
Zenith Vehicle Contracts ããã®åç
Hi Glenn, we're sorry about the issues you are having. Please reach out to complaints@zenith.co.uk and we can escalate the issue and come to a resolution for you. Ian@Zenith
Great service and simple enough toâŠ
Great service and simple enough to browse and order cards. The only issue I had was that if a clicked on a specific car, I could get back to the original search and had to start again.
2026幎6æ15æ¥
Zenith Vehicle Contracts ããã®åç
Thank you for the 4 stars! We're glad to know you found the service great. I will provide your feedback about the original search to the relevant team! Ian@Zenith
I did think the ease in which the orderâŠ
I did think the ease in which the order process went was good but have ordered quite an expensive car and thought i would get a phone call from someone confirming and going over my order to make sure everything was ok.
2026幎6æ15æ¥
Zenith Vehicle Contracts ããã®åç
Thank you for the feedback and we're glad to know that you found the order process easy! With regards to confirmation, we would have sent you an email to confirm your order with us. If you require a call, please reach out to your dedicated customer service team, they will be more than happy to help! Ian@Zenith
it was so easy and simple
it was so easy and simple. very easy to understand the figures and great choice of vehicles.
2026幎6æ15æ¥
Zenith Vehicle Contracts ããã®åç
Hi Darren. Thank you for 5 stars! Weâre so pleased you found everything easy to follow and enjoyed our wide choice of vehicles. Making the process simple and transparent is exactly what we aim for. Jonny@Zenith
Very informative on the whole process
Very informative on the whole process. Checked in to see if any assistance was required or if questions needed to be answered. Very easy web site to browse.
2026幎6æ18æ¥
Zenith Vehicle Contracts ããã®åç
Hi Julie and thanks for the 5 stars! We're really pleased to hear that you found the whole process informative and that our team was able to support you when needed. Itâs also great to know you found our website easy to browse. Jonny@Zenith
Zenith Vehicle Contracts ããã®åç
Hi Pete and thank you for the 5 star feedback! We're delighted to hear that you found our website easy to use and the ordering process simple. Providing a smooth and hassle-free experience is really important to us, so itâs great to know we got it right. Jonny@Zenith
Friendly reliable staff
2026幎6æ10æ¥
Zenith Vehicle Contracts ããã®åç
We're glad to hear the feedback and the 5 stars! Thank you! Ian@Zenith
The user experience in selecting the Vehicle
The user experience in selecting the vehicle from your portal was smooth.
2026幎6æ16æ¥
Zenith Vehicle Contracts ããã®åç
Hi Ayon. Thank you for your kind feedback! We're really pleased to hear that you found the vehicle selection process on our portal smooth and easy to use. Weâre always working to improve the experience further, so if thereâs anything that would have made it a 5-star journey for you, weâd love to hear your thoughts. Jonny@Zenith
Great experience
Great experience ordering through Zenith. Very easy, transparent and a pleasant experience.
2026幎6æ9æ¥
Zenith Vehicle Contracts ããã®åç
Thank you for your 5-star review! We're delighted to hear that your experience ordering through Zenith was easy, transparent, and pleasant. We really appreciate your feedback and look forward to supporting you again in the future. Jonny@Zenith
Overall Very Good
2026幎6æ8æ¥
Zenith Vehicle Contracts ããã®åç
Thank you for taking the time to leave us a 5 star review! Weâre pleased to hear you had a very good experience. If thereâs anything specific that stood out or anything we could improve, weâd love to hear from you. Jonny@Zenith
The entire process was seamless and IâŠ
The entire process was seamless and I got updates at different stages of the process
2026幎6æ5æ¥
Zenith Vehicle Contracts ããã®åç
Hi there, thank you for leaving a review & for the 5 stars! I'm pleased that you had such a positive ordering process & hope you enjoy your new car once it arrives. James@Zenith
Cars election and ordering was so easy
Car selection and ordering was so easy, just waiting on delivery.
2026幎6æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Zenith Vehicle Contracts ããã®åç
Hi Greig, thanks for the 5 stars! We hope you enjoy your new vehicle once it arrives! James@Zenith
Formal Complaint Regarding ZenithâŠ
Formal Complaint Regarding Zenith Leasing â Unacceptable Service and Unresolved Vehicle Issues
I am submitting this complaint to formally document my ongoing dissatisfaction with Zenith and the unacceptable standard of service I have received.
For over a year, I have been dealing with persistent and unresolved issues relating to my Polestar 2 Performance, leased through Zenith. Following a collision, the vehicle has suffered repeated electronic faults, and the quality of the repair work carried out has been consistently substandard. Despite raising these concerns on multiple occasions, Zenith has failed to provide any meaningful or lasting resolution.
What has made this situation significantly worse is the complete lack of follow through and accountability. The vehicle has continued to develop faults over the past year, yet Zenith has shown no willingness to reach a realistic or fair resolution. I have been paying a premium price for a vehicle that has been unreliable, poorly repaired, and inadequately supported by your customer service team.
The delays, poor workmanship, and dismissive aftercare have completely eroded any confidence I once had in Zenith. The overall experience has left me feeling that, as a customer, I am being taken advantage of rather than supported.
Due to the ongoing failures to address these issues, I have now been forced to compile extensive supporting evidence and seek legal advice regarding next steps.
I strongly urge prospective customers to think very carefully before entering into any agreement with Zenith.
2025幎6æ11æ¥
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Zenith Vehicle Contracts ããã®åç
Hi Joe, thank you for your review and I'm sorry to hear of your experiences with your Polestar 2. I can see we have an open complaint for you on our system so will ensure you receive a response via that route. James@Zenith
Great customer service
I spoke to Malaki few times before making my final decision. He was patient, knowledgeable and put my mind at rest. Great service.
2026幎6æ10æ¥
Zenith Vehicle Contracts ããã®åç
Hi Patricia and thank you for the 5 stars. I am so pleased to hear that Malaki assisted you in such a great manner. I will pass this feedback along to him. Jonny@Zenith
Second hand car available to order wasâŠ
Second hand car available to order was already sold. Complete waste of time having a vehicle already sold on there.
2026幎6æ9æ¥
Zenith Vehicle Contracts ããã®åç
Hi there. I am sincerely sorry to hear that the vehicle you were looking to order was no longer available. There can be an overlap while the portal updates, but I completely understand the frustrations. Please do reach out to our sales team where they can actively check what we do have available. Zenith Sales: 03301348792.
Once again, I am sincerely sorry and we are happy to help look at alternative options. Jonny@Zenith
Zenith Vehicle Contracts ããã®åç
Hi Adrian and thank you for the 5 star feedback. I am pleased to hear of the excellent service you have received and that your car was ordered swiftly. I will pass along your great feedback to Chris. Jonny@Zenith
The process of finding the rightâŠ
The process of finding the right vehicle for me was made very easy via their comprehensive website and then all the following steps were conducted quickly and efficiently and I was kept well informed of the current status of my order
2026幎6æ2æ¥
Zenith Vehicle Contracts ããã®åç
Hi Stuart. Thanks for your feedback on our website, it's appreciated! Really glad to hear you had a positive experience ordering your new car! Thanks for the 5 stars, James@Zenith
Great fast and attentive support and easy to navigate website
Great customer support, quick replies and really easy website to use. So quick and easy to order a new car!
2026幎6æ8æ¥
Zenith Vehicle Contracts ããã®åç
Hi Ben, thanks for the 5 stars and great feedback. Pleased to hear you found the process quick and easy! Michelle@Zenith
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