Zoomcar レビュー 160

Please issue the refund not received yet...Booking ID : JPSNKDQHA

Dear Team,
I am extremely disappointed with the lack of progress and the repeated generic responses I have received regarding my stolen car, which has been missing since 22 March 2025. It has now been over 220 days, and I still have no clear update or resolution from your side.

I have fully cooperated by filing complaints with the police twice and registering an FIR. I have also shared the details of the investigating officer and all required documents. Despite this, there has been no recovery of my car or any substantial update from your team.

This prolonged delay has caused severe financial distress. I have been paying an EMI of Rs. 27,155 per month, and over these months, I have already paid more than Rs. 2,17,240 from my own income. The ongoing financial burden is creating serious hardship for me and my family, affecting both our mental and physical well-being.

I urge you to treat this as an urgent escalation. Please provide me with a detailed status update on the investigation and the steps being taken to recover my vehicle. I expect a clear and specific response within the next few days.

As mentioned in my previous correspondence, I was expecting a clear and specific resolution by today. However, despite multiple follow-ups, there has been no response or concrete action from your end.

Since there has been no progress or resolution even after 7 to 8 months, I now request that you initiate the process to reimburse me with the ex-showroom value of my car, along with compensation for the financial and mental stress I have endured during this prolonged period.

Kindly share your resolution and proceed with the necessary formalities within the next 2 to 3 days. It has been over seven months of continuous waiting with no outcome, which is unacceptable.

If I do not receive a satisfactory resolution within the given timeline, I will be compelled to file an FIR against your company and also approach the consumer court for redressal.

We had an extremely horrible and disappointing experience. This was our first time booking a rental car through Zoomcar, and it turned out to be a nightmare. Our pick-up was scheduled for 10 PM, yet the host never informed us about any cancellation before we left home. The pick-up area itself was unsafe-narrow, damaged roads, open sewage, no streetlights, and an overall neglected locality like a mohalla.

After navigating through all of that, we arrived at the spot only to find that the host wasn’t responding. Our calls through the Zoomcar app kept getting disconnected, and when I finally sent a message, I received a notification saying the booking had been cancelled. Our entire travel plan fell apart because of the host’s last-minute cancellation. Had we been informed earlier, we could have made alternate arrangements. This level of irresponsibility is unacceptable.

Although they promised to refund the booking amount, what about the money we spent on other reservations like hotels? Who is accountable for those losses? Zoomcar refuses to take responsibility and keeps offering nothing but apologies. Zoomcar doesnt even make sure that the pick-up locations are safe and easy to reach. It is risky for people to go at such shady places for pick-up. Zoomcar is the worst platform for rental cars. They completely ruined our trip.

I strongly advise against booking a rental car through Zoomcar.

the reserved car was not available, had to pay more for a suitable car, unexpected charges. car was a total piece of crap, 5 years old and 96000 miles, peeling paint and all scratched up, did not even have good wiper blades. avoid this place

I reserved a rental for 5 days at Tampa International. When I arrived a virtual assistant by the name of Rahde took 35 minutes to NOT RENT ME A CAR. When I asked what the deposit was she said usually $250-500 but can be up to $2,500.

So I told her I had $500 on my card which she said is about what it would be. Then she piddled around took my credit card number made me give her my car insurance policy info, liability, comprehension,blah blah she took all my privy info. Excruciatingly slow. I told her it's never taken me so long to rent a car it was ridiculous. Then 1/2 hr later she says you can pay $304 to cover tolls and if I didn't I'd have to not only pay the toll but to also pay an additional $24.99 to Zoom on top of the toll itself. Horrid company had to go back to the airport and rent an uber to my hotel. I DO NOT RECOMMEND THEM. Ruined my trip

Zoomcar has no quality standards on cars. I got a car which didn't even consistently start and car UI said that it required service. I picked up the car at airport so didn't do full check and just picked it up. Later when I noticed issues I tried returning the car because I didn't find it reliable enough to keep it for 7 day's trip. Firstly, it took 2 days and multiple calls explaining this to multiple people to return the car and I also provided videos of the concern. Later they did internal inspection and said that there will be no refund because no issues were found in their inspection. They didn't provide any proof or they didn't argue when I reported the issue with videos. As I said, expectation is that whatever is provided is good enough, no standards. Any service cannot be worse that this, I'd avoid zoomcar going forwards.

This is a fraudulent company that takes bookings even when the car is not available and does not refund the payment.

I worn all people. This company is a bunch of scammers do not leave a deposit or any money.

Day 11 —and still no solution from @Zoomcar__India.

More than 10 tickets raised, countless follow-ups, and every time the same line — “We’ll call you back in an hour.”

The whole day passes, yet no call, no update, no accountability.

Ticket numbers: 2399238, 2398419, 2402726, 2404602, 2410646, 2410793, and many more that keep getting opened & closed without resolution.

It’s been 11 days of empty promises and robotic replies.

This isn’t customer service — it’s pure negligence.

@Zoomcar__India — please take responsibility and escalate this to your management team immediately.

Hosts trust your platform, but this kind of delay and silence breaks that trust.

We deserve real support, not scripted replies.
#Zoomcar #Accountability #CustomerServiceFail

Been waiting on their support call system for the past 30 mins, imagine 30 mins!!! do they even have a support team?
what a shame of a startup, idk if it can be even called that.

Got my car scratches all over and many dents and zoom car never pays full amount of the damage only pay 40
Percent every time they have an excuse
The customer scraches my car every single trip in 8 hours only and says easily that I told zoom car and zoom car also theirs never pay the claim completely never put ur car on zoom car again if vendor seeing this
They take insurance a Moin from customer and even after uploading all pictures on time reject the claim stating they can’t see scrach rs

I had a very frustrating experience with Zoomcar. I booked a car on 19th August 2025, but soon after, the car host started messaging me to cancel the booking. Concerned, I contacted Zoomcar customer care, and they offered me an alternate booking option only on 22nd August 2025—three days later.

I went ahead and booked another car, but when I tried to contact the new car host, I was told I had the wrong number. This added to the confusion and inconvenience. Eventually, I had no choice but to cancel the booking.

To make matters worse, I still haven’t received my refund. Today is 1st September 2025, and Zoomcar is now saying I will receive the refund only by 6th September 2025. This delay is unacceptable, especially considering the poor service and lack of coordination throughout the process.

I do not recommend Zoomcar based on this experience. Their customer support is slow, the booking process is unreliable, and refund timelines are disappointing.

I have used zoom car rental service few years back and found it to be reliable. But recently, I booked their car and found it very unreliable. As soon as we confirm the booking on our side, we need to pay the full amount but the car owners seem to wash off their hands anytime so this service is highly unreliable, At a row twice two of their car owners cancelled my bookings. In case your travel plan has no room for change in dates, this service is not for you.

Also when I reached out to their customer care for refund, they are asking for sensitive information and found very rude and they disconnected my calls multiple. After several attempts, I got my refund, so be careful with Zoomcar.

Don’t go for the zoom car they never deliver car ontime we need to pay advance but you never get car for your trip, if you planned trip booking zoom car you never execute it and also very worst experience with customer care they don’t connect and if connect they will disconnect the call and also they keep posted the car but it is not available in for delivery or else host will not reapond to calls .. I am frustrated and writing this never ever go for it worst and pathetic experience I had with zoom car

This business uses deceptive practices, it’s really a scam. Booked a car on line, declined insurance as I have rental car insurance with my cc. and personal car insurance. Refused this, and insisted I purchase their insurance at an exorbitant cost. Several other customers irate. Many people waiting as they overbooked their fleet. I walked away, got a car elsewhere and after much hard work was issued a refund.

Deceitful. Would not accept car coverage I paid Expedia, so then I had coverage through AAA, which they also would not accept, so for a car rental for one day advertised as $23.00 I ended up paying the extra 20 to Expedia plus they charged me $70 for car insurance for one day..
A 23 car rental turned into $113.00 before it was all over.
Criminal deception.

Still No Refund After 3 Months – Exhausting and Unfair Experience.

I had always trusted Zoomcar for my travel needs, but this experience has been beyond disappointing. It’s been over 3 months since I submitted a damage repair refund request for the following bookings:

📌 Booking IDs: JPNOY92A, JPSNO59WY
📌 Claim ID: I4LV1Q
📌 Ticket ID: 2217599

Zoomcar's own policy mentions that the review process takes 10 days, yet despite 100+ follow-ups through emails, app chats, and calls, there has been no refund and no meaningful response.

The support team keeps sending generic copy-paste replies and doesn’t seem interested in resolving the issue. This isn’t just bad service — it feels like deliberate delay and negligence. I’ve even attached screenshots showing their 10-day promise, which they’ve clearly failed to honor.

As a paying customer who followed every step, I feel completely let down and ignored. If you’re considering Zoomcar, please be cautious — especially in cases where something goes wrong. You may be left chasing your own money with no help from their end.

Zoomcar needs to take accountability and improve its after-service support drastically. This is not the customer experience anyone deserves.

Unscrupulous business practices. We rented a 8 passenger vehicle via a 3rd party for Zoom rental car services. The night before we were scheduled to arrive in Orlando, we received an email at 9:53PM CST as follows:
Good evening. This is StarkOne (Zoom) Car Rental. We are contacting you to inform you that, according to our system, your reservation scheduled for tomorrow Wednesday, June 25th, 2025 at 5:00PM, appears as cancelled.

Regrettably, there is little we can do on our end, as we are unable to provide the vehicle without an active reservation. This situation is beyond our control.

We sincerely apologize for any inconvenience this may have caused and thank you for your understanding.

Upon contacting the rental agency they could not provide an explanation as to why our reservation was cancelled. Our 3rd party investigated and advised they were notified the vehicle was no longer available due to overbooking. Upon further investigation, they discovered the vehicle was appearing in their portable as available for rent at almost 3 times the rate we were previously quoted.

They are clearly a rental car agency using deceptive/bait and switch practices. I do not recommend using their services or affiliates.

I rented a Toyota Corolla from Stark One on 14-20 June.… if I could leave zero stars, I would!
Update!! I was told to leave a positive review in order to get my $500 deposit returned. All a lie.. Do not use this company they will scam you out of your return and damn near force you to purchase their rental insurance along with their tolls. Originally reserved a Toyota Rav 4, was given a story that it was in an accident and I had to get what they had on site which was an old Toyota Corolla. After returning, I had to go through my bank to get my money back. Every time I called, was told the report data system isn’t working and I have to wait until it is back up so I can get it refunded. It took about a month going back n forth so I got my bank to dispute this. PLEASE, Read the reviews before renting from any rental car company especially in Florida. Scammers at its fullest!!

I made reservations through AARP on June 1, 2025, for a rental car. I was due to pick up vehicle at 5:30 pm on June 1, 2025. I called Zoom at 5:03 pm and was told a driver will call me in a few minutes for pick-up. I never received a call, so I reserved an Uber to take me to Zoom Rental Car. I arrived at 5:23 pm. When I entered the building, I was asked for my driver’s license and credit, which I presented. I was told there would be a $1000 hold on the credit card, which is absurd, but I agreed. Next. I was told I would only receive 350 miles for the 4 days and each additional mile would be .50 cents a mile. I explained that the reservation states unlimited miles. He told me I would have to contact the third party that I reserved with. I said OK. Then he asked if I was getting the insurance. I responded, no I have my own. He asked for my proof of insurance I which I pulled it up on my phone and gave it to him. He viewed and asked to see the policy breakdown. I provided my phone to him again with this information and he stated he couldn’t see it and asked if I could make it bigger. My phone would not allow me to enlarge so I asked if I could e-mail it to him. He said no. I asked if my daughter could take a picture with her phone and see if she could enlarge it. He said no. I would have to purchase their insurance at $50 a day. I said absolutely not when I have my own insurance. I did not get the rental, so I called an Uber to take me back to the airports car rental center and booked at Budget, with no problem. I called AARP for a refund. They contacted Zoom and he told them that I refused to let him take a picture of my insurance card which is a lie. The entire conversation was recorded. He told the representative from AARP that I could not get the refund, and I could pick up the car the following day, June 1, 2025. That was not acceptable, Zoom Rent a Car has the worst customer service I’ve ever experienced. Stay away from this company.