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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Nach kurzer Zeit war eine einfache Arbeit mit dem Webdesigner möglich. Ein umfangreiches Programm, das natürlich etwas Einarbeitung benötigt, aber perfekt funktioniert. Das beste jedoch ist der Servi... もっと見る

企業が回答しました

5つ星のうち5の評価

2010 bin ich mit dem Magix Webdesigner 6 angefangen, 2014 den Webdesigner 10 Premium gekauft. Dieser hatte in letzter Zeit etwas Probleme mit Windows 11. Nun habe ich mir den XARA Webdesigner V20 zu... もっと見る

企業が回答しました

5つ星のうち5の評価

I'm using Xara from version 1.2, from 1998, which was then running on an AMD K6 II computer. Now I use this fast and productive software daily. In 2001 I founded a graphics and digital design club f... もっと見る

5つ星のうち1の評価

Awful. The company is confused and dysfunctional. I've been buying their graphic design software for some years and recently they have split the company into 2 parts. Neither acknowledges the other ex... もっと見る

企業が回答しました

企業情報

  1. ソフトウェア製造販売業者

当該企業による記述

Xara is an international software company founded in 1981, with an HQ in Berlin and development office in Hemel Hempstead, UK.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

49件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(49)

過去12か月のレビュー数: 4件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Support forces long time customer to drop Xara (i.e., switch to a competitor)

I've owned a fully paid license for Xara X for many years. I changed computers and tried to get a new download link. Xara technical support referred me to Magix technical support, since I was not looking to buy new software. Despite providing my serial number and activation key, Magix Tech Support claimed they don't have a record of my email (although my email predates my using Xara) and referred me back to Xara. Despite copying both contacts, neither organization recognized the problem or had any interest in keeping the customer. I'm forced to move off Xara. Looking at a trial copy of Affinity Designer.

2024年11月26日
自発的なレビュー
Xara ロゴ

Xara からの回答

Dear Seth,

Thank you for sharing your feedback. We appreciate you taking the time to help us better understand your experience. It’s great to hear that you identified the use of a different email, as discrepancies like this can occasionally occur with accounts created many years ago.

If you have any further concerns or questions, please don’t hesitate to reach out. We’re here to help.

Kind regards,
Xara

5つ星のうち1の評価

Xara Web Designer Pro has to be the…

Xara Web Designer Pro has to be the worst piece of software I have EVER had the misfortune to try and use. Buggy doesn't do justice to it. It is truly dreadful

Matt. I do acknowledge the very good support you have provided over time and it is appreciated. Sadly my experiences of the product do not match your support. I also appreciate I have an older version (sadly no longer with the additional resources!) but am very reluctant to invest in a newer version given my overall experience.

2024年11月10日
自発的なレビュー
Xara ロゴ

Xara からの回答

Hi Phil,

Thank you for sharing your experience with Xara. While we understand that the product may not have fully aligned with the non-profit work you do or your learning curve preferences, the review seems unbalanced compared to our support communication with you.

Our team has worked hard to provide guidance and support, and we hope that was reflected in our communication. Your feedback is invaluable in helping us improve both the product and the support we offer.

Thank you again for your input, and we hope we can work together to create a better experience moving forward.

Kind regards,
Matt

5つ星のうち5の評価

Mit Xara Designer Pro+ lässt sich eine…

Mit Xara Designer Pro+ lässt sich eine website intuitiv und ansprechend gestalten. Und wenn es mal Probleme gibt, erhält man sehr schnell und sehr freundliche Unterstützung! Vielen Dank, das ist bei manch einer anderen Software nicht immer selbstverständlich; )

2024年11月5日
自発的なレビュー
5つ星のうち1の評価

Xara helpdesk and support are not…

Xara helpdesk and support are not responding.
They do not refund the money
Cancelling the subscription is very confusing
You cannot remove your credit card
They designed the cancellation of the subscription so that after canceling it, it is extended for another year and a fee is charged for it
I am not interested in apologies and idiotic explanations on Trustpilot
Please refund the money

2024年10月31日
自発的なレビュー
Xara ロゴ

Xara からの回答

Hi Piotr,

Thank you for taking the time to share your feedback with us.

I'm truly sorry for any frustration you experienced with the subscription renewal process. We understand that managing subscription timelines can be tricky, and we want to make things as smooth as possible for you.

To clarify, our annual plans are designed with the flexibility to cancel at any point during the year, up until two weeks before the renewal date. I understand this may not have matched your expectations, and I can confirm that your cancellation request came through after the renewal had already been processed. Our support team is actively reviewing your case, and we’re committed to finding a resolution.

Thanks again for reaching out, Piotr. If you have further questions or need additional support, please don’t hesitate to contact Xara support directly—we’re here to help.

Warm regards,
Matt

5つ星のうち5の評価

I've been using Xara products for 30…

I've been using Xara products for 30 years. For magazines, image processing, merch designs, you name it. Great, easy to use, fast products.

2024年8月19日
自発的なレビュー
Xara ロゴ

Xara からの回答

Wow, 30 years - thank you for your continued support!

5つ星のうち5の評価

Long term member

I have been a Xara customer for over 15 years now.
I love the Xara policy to continue to make improvements sorting out problem issues and to bring on board great new features giving its customers additional tools to further enhance what can be done differently in the web and social media platforms. The response to questions and help I've requested are responded to immediately and politely.
I congratulate the Xara team on its acheivements and I'm proud to be a customer.

2024年8月15日
自発的なレビュー
Xara ロゴ

Xara からの回答

Thank you David, all encouragement is gratefully received!

5つ星のうち5の評価

Umstieg auf XARA ohne Probleme

2010 bin ich mit dem Magix Webdesigner 6 angefangen, 2014 den Webdesigner 10 Premium gekauft. Dieser hatte in letzter Zeit etwas Probleme mit Windows 11.
Nun habe ich mir den XARA Webdesigner V20 zugelegt. Alles klappt wieder prima und ich kann ohne Probleme damit weitermachen.
Danke für dieses Programm.

2024年8月3日
自発的なレビュー
Xara ロゴ

Xara からの回答

Schön, dass Sie seit v6 bei uns sind!

5つ星のうち5の評価

Changed from the MAGIX WebDesigner+…

Changed from the MAGIX WebDesigner+ which I was using since it's version 7 (I think) - means for really a long time. After MAGIX doesn't handle this product anymore I was advised to move my account to XARA. This worked perfectly and I can update and maintain all my websites without problems using XARA now.
Recently I had to renew my second PC and asked the support how I coud install XARA on this. The support was very helpful and the installation ran without any problems.
A little language confusion shall not be unremarked: I asked in German, recieved an answer in Dutch, responded in English and received an answer in German.. :-)

2024年6月4日
自発的なレビュー
Xara ロゴ

Xara からの回答

Great to see a v7 owner still working successfully with the product now we're at v24! Thank you, Dankeschön, hartelijk dank :-)

5つ星のうち5の評価

My experience over many years has been…

My experience over many years has been excellent. I have only needed to interact with customer services a few times but every time they were responsive and courteous.

2024年6月2日
自発的なレビュー
Xara ロゴ

Xara からの回答

Thank you Susan, our support team will be happy to hear that!

5つ星のうち5の評価

Happy customer since 2017

I've been using Xara products since 2017 and they've never missed a beat for me. Everything I need to do I can do and the feature set includes all the tools I need. Very competent design package and always excellent support.

2024年5月22日
自発的なレビュー
Xara ロゴ

Xara からの回答

Hi Andrew - thank you for your positive feedback, great to hear we're still delivering what you require after 7 years!

5つ星のうち5の評価

Fabulous products

Fabulous products
User friendly
Great support
I have been using for years and upgraded.

2024年5月18日
自発的なレビュー
Xara ロゴ

Xara からの回答

Thanks Tai, always very encouraging for us to see longstanding customers continuing to upgrade!

5つ星のうち5の評価

Xara provide Professional and Quality…

Xara provide Professional and Quality Programs.
Easy and Straightforward to use.
The Programs come with a User Guide and there is Online Support.
I have been using Xara Web Designer Programs for a number of Years.
I am NOT a Website Designer.
Xara Provide Excellent and Professional Support.
Highly Recommended Professional Company with Advanced Professional and Quality Programs

2024年5月14日
自発的なレビュー
Xara ロゴ

Xara からの回答

Hi Alan - many thanks for your positive feedback on both the software and support, all encouragement is very gratefully received!

5つ星のうち5の評価

Super-fast response and help

Although I've been working with Web Designer for a long time, I needed assistance accessing the product manual two days ago. - It was Saturday, so weekend. Nevertheless, I immediately got an answer from Matt with the appropriate links and the download link for a help-html file for the local application on my computer, which allowed me to continue working on my project. I'm impressed that I got help so quickly over the weekend and that's why a big thank you goes to Matt.

2024年4月22日
自発的なレビュー
Xara ロゴ

Xara からの回答

Hi Jutta - thanks for taking the time to give positive feedback on our support, always great to hear from long time users!

5つ星のうち5の評価

Matt has been more than amazing in his…

Matt has been more than amazing in his timely response to all of my questions, crises, and assorted other hiccups with Xara installation and use. I have come to not expect much from tech support of any product I buy, but this experience has been 100% positive. Thanks again, Matt.

2024年4月15日
自発的なレビュー
Xara ロゴ

Xara からの回答

Hi Linda - thank you for your positive feedback, in this instance we're happy to hear we didn't match your expectations :-)

Kate on behalf of the Xara Team

5つ星のうち5の評価

I made mistakes in Xara…

I made mistakes in Xara Designer Pro+
Both times the helpdesk helped me a lot!
Top App and all praise for the helpdesk (Matt in particular)

2024年4月17日
自発的なレビュー
Xara ロゴ

Xara からの回答

Hi John - thank you for your feedback, all encouragement is gratefully received!

Kate on behalf of the Xara Team

5つ星のうち5の評価

Very good programme, Very good support

I have been with Xara Web Designer since 2017, when I created my first site, and if it was not for the package I would never have my own site, as I would have to pay someone to work on it.
As I update the site on a daily basis, showing the changes of filmes in my city, I do find the programme very easy to use, and the support from Matt is really good, sometimes replying on the same day.
So I really recommend the package for someone that is not a programmer expert, easy to use and where the support is available.

2024年4月16日
自発的なレビュー
Xara ロゴ

Xara からの回答

Hi Amine - thank you for your feedback, great to hear it's still delivering for you after 7 years!

Kate on behalf of the Xara Team

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