Still haven't received my order that was ordered 1 month ago. Delivery was supposed to be 3 weeks ago. No urgency from customer service.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great price on adventure boots, return policy and quick shipment after order placed. If anything they could work on would be allowing more customer ratings as this is were its easy to find info on pro... もっと見る
Purchased Course Jones Jeans, Cafeman cargo pants, and XLmoto aramid hoodie. Happy with all products. Jean fit excellent. All products give very good value for price. Shipping costs per unit was ch... もっと見る
I was always skeptical about this website, but when I made an order, I changed my mind. Delivery time was good, product price - awesome, product quality - good. Overall I'm glad I found this websi... もっと見る
企業が回答しました
4.1
ほぼ満足
368件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The package arrived very fast to…
The package arrived very fast to Croatia. The products were as described - new and perfect. Would recommend 10/10
2022年9月8日
Nice helmet 👌
2022年9月2日
Amazing team
It’a just amazing to order from so easy and simple and the team is very helpful to talk to
2022年8月27日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Overall good products
Overall good products but the support could be much better and faster.
2022年9月8日
XLMOTO.COM からの回答
Hello,
thank you for rating us.
Your opinion helps us to improve quality of our services and products. This is something we will look into and hopefully it will be improved in the future.
Kindly,
XLMOTO
Not received my purchase for almost a month
They were very fast until i paid my order and after this notting happens. They order is handed to dhl and nothing else. For example my order from China to Europe is almost here. In conclusion, don't purchase from this site, better donate this money to someone in need!
2022年9月8日
XLMOTO.COM からの回答
Hello,
Thank you for your review.
We can see your order has been dispatched by us already and is currently in transit.
Please check the tracking you have received via e-mail.
If there is no update visible from DHL, we kindly ask you to get in touch with our CS Department via e-mail.
If you have any further questions or concerns, we will be happy to assist you.
Kind Regards,
XLMOTO
Misleading title
The stuff I ordered were in box. It had a big hole. I don't know how something didn't fall off. The title of the item: "Proworks Toolbox 49-X3 Retro Graphics" is misleading. I thought it was a toolbox with retro graphics. They were only stickers without the box. I think that the title is misleading. The other stuff were fine and in good shape regardless of the box that they were packed in.
2022年9月7日
XLMOTO.COM からの回答
Hello,
Thank you for your review.
We truly apologise for yourparcel arriving in poor condition caused by transport.
As we would like to look into this, please provide us with pictures of what you have received via e-mail.
We will come back to you as fast as possible.
If you have any further questions or concerns, we will be happy to assist you.
Kind Regards,
XLMOTO
I am an overseas customer
I am an overseas customer, and I asked for an invoice that will comply with FTA agreement. However, your representative refused to issue a proper FTA invoice saying you do not provide such service. It is a hugh drawback to overseas customers. I had to pay about $50 tax when I bought only $160 from XLMOTO. And this is only because XLMOTO didn't want to provide a proper document which is really easy to make.
2022年9月2日
XLMOTO.COM からの回答
Hello,
Thank you for your review.
As we have informed you in our e-mail reply, we are looking into this with the relevant department in order to be able to provide this in future.
If you have any further questions or concerns, we will be happy to assist you via e-mail.
Kind Regards,
XLMOTO
Great shop....Great prices....but slow…
Great shop....Great prices....but slow delivery to Croatia
2022年8月31日
Bad Service
I spoke with customer service before buying an exhaust kit, they told me it would fit my motorcycle so I bought it. It was supposed to be delivered within 1 month I waited 2 more weeks after, and told me they were having problems with suppliers, so I asked for a refund but then magically I started to get shipping updates and the kit was sent. After another week I get my item delivered and when my mechanic started the installation it wasn't the correct kit they sold me a 2012/2016 when I was very clear that my motorcylce is a 2021. I ended up spending more money in a custom adapter.
2022年8月30日
XLMOTO.COM からの回答
Hello,
Thank you for your review.
We truly apologise for the inconvenience caused by this.
By looking into our system, we cannot see any contact about the item not fitting as ordered.
Therefore we kindly ask you for a few pictures via e-mail displaying that the item does not fit to your bike, so we can provide you a fast solution with our claims department.
Please kindly provide us also with your order number, when submitting your claim.
If you have any questions or concerns, we will be happy to assist you.
Kind Regards,
XLMOTO
Good prices
Good prices, I allways wait for cupon and sale. Excelent comunication when I must change item size.
2022年8月26日
Big discounts and everything great
Ordered from XLmoto a few times, always everything good, arrived on time. They have big discounts and you can save a lot. Very satisfied with them
2022年8月23日
SUPER!
Dear XL Moto Team. This is my second order with you and I am more than happy with your service. FAST delivery and great packaging. THANKS A LOT GUYS !
Regards from the Croatian sea :)
2022年8月18日
Everything arrived well packed and…
Everything arrived well packed and super fast, arrived a few days before estimated delivery time! Alsl the items were as described
2022年8月18日
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