Previously bought MS home and student for Mac a few months ago. Worked fine. Got PC version yesterday and after following instructions just shows a message asking to contact retailer for license key.... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Purchased Home & Student and downloaded no problem; had to contact Xpresskey via on line Chat ON A SUNDAY immediately answered and Frank sorted my activation code. Had to go via Microsoft to finalise... もっと見る
Looking more and more like a scam. Download the software, no License Key, no customer service via email or live chat (the latter says "Instantly responds in under a minute" It would be funny if I ha... もっと見る
Purchased Microsoft Office 360, 2016 version from expresskey.co.uk back in June 2020. It worked for 3 months but now has deactivated. I tried re activating using the product key but it wont let me rea... もっと見る
企業情報
当該企業による記述
Your #1 trusted online shop for affordable computer electronics and genuine software products in the UK. We specialize in retail and consumer goods, bringing you only genuine products, cloud based solutions, development and certified technical support assistance. We take pride and stand by the products that we sell, from computer electronics, gadgets, accessories and software. We make sure that you only get authentic and genuine products that won't break your bank. We believe in providing you with top product brands at an affordable and reasonable price without disregard to high quality and standards. Our goal is simple; to help consumers, startups, small businesses, and non-profit organizations save big on high quality products.
連絡先
Top floor #3, Piccadilly Place, M1 3BN, Manchester, 英国
- +44 161 818 6464
- sales@xpresskey.co.uk
- xpresskey.co.uk
2.1
期待以下
159件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
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Happy ending and very grateful!
After so many inconveniences, the Microsoft Office has finally been installed. Thanks to the technical support received from Xpresskey. Thanks a lot. I'm very grateful.
Thank you David for your help
2021年2月12日
自発的なレビュー
Xpresskey からの回答
*Update 12/02/21 - 5:22 PM
Please give us a chat instead. I have assigned an account specialist to handle your case.
Abbie
*Update12/02/21 - 12:49 PM
Please see screenshot below to activate your Office 2019 via Telephone Activation:
https://cdn.shopify.com/s/files/1/0276/2725/7994/files/bfc2d9d5-2365-4aac-b243-f93b1df1ac05.png?v=1613105357
Please see instructions on how to activate your Office 2019 via Telephone Activation:
https://support.microsoft.com/en-us/office/activate-office-using-the-activation-wizard-1144e0de-e849-496e-8e33-ed6fb1b34202?ui=en-US&rs=en-US&ad=US#bkmk_phone
*Update 12/02/21 - 12:02 PM
You were with a customer service representative a while ago and was about to help out but somehow you were no longer replying.
The telephone number to call for the activation can be seen in the activation window. Select your country then provide the Installation ID. Should you have issues with activating via telephone, our customer service representatives can call Microsoft on your behalf.
12/02/21 - 11:02 AM
Hi Alba,
Upon checking the account and email that you have sent us. You wanted to use your purchased license on a new computer but it is still registered to your old computer. Hence you will be using the same license on 2 computer devices which is breaches Microsoft's license term.
As we have explained previously, the only way to use Office on your new computer is to purchase a new license.
If you want to use your license, you may try the telephone activation. The telephone activation option can be seen after the installation. You may still have the access to your digital files and allowed to download the full Office suite installer.
Kind regards,
Abbie Baker
Xpresskey Customer Care & Retentions Dept.
New to Mac solved
New to Mac I downloaded the wrong software and the service team provided me with software that works on my Mac. Great service and instructions for install are easy to follow would buy software in this way again many thanks :)
2021年2月11日
Quick and efficient
2021年2月11日
A great purchase
An easy experience and a very helpful young lady. Product purchased and downloaded with no problem. First rate.
2021年2月10日
Very pleased
2021年2月6日
A really easy transaction.
A really easy transaction.
I was up and running within minutes with Microsoft Office.
Highly recommend this company.
2021年1月23日
Product didn't work and no customer service
The product I bought didn't work (and no product key was accessible) and the customer service number wasn't working and the supposed 24/7 live chat never answered at all. Requested a refund but they are trying to argue against it. Do not use them!!!
2021年1月13日
Xpresskey からの回答
Hello Charlotte,
Our apologies for this inconvenience that this may have caused you.
Upon checking your account, you have made a dispute claiming that you have not received the product/goods.
On contrary to your claim, our system's records indicate that the product/goods was delivered on time and it was already accessed and downloaded. This contradicts the statement that you filed through your financial institution. At this time, the funds have already been put on hold. We also have submitted several evidences to counter this chargeback.
Our customer support team have informed you that once a chargeback case has been initiated, our retentions team will no longer investigate the case and will be marked as unresolved. We have no choice but to wait for your financial institution for their final decision which could take up to 3 months.
It is unfortunate that you were not able to reach out to us right away. Our customer support team is currently shorthanded the past few weeks but we are trying our very best to handle your concern or issues on a case by case basis.
To resolved this dispute faster, I highly suggest to reach out to me via chat on our website.
Abbie Baker
Xpresskey Customer Care & Retentions Dept.
Bought windows for mac in May
Bought windows for mac in May - easy download and worked well. Wanted to transfer license to new computer in December - their so called 24/7 real person support is non existent. Still waiting for response via email, phone line is unanswered.
2020年12月30日
自発的なレビュー
Xpresskey からの回答
Hi,
It is unfortunate that you were not able to reach out to us right away. Our customer support team is currently shorthanded the past weeks but we are trying our very best to handle our customer's issues daily on a case by case basis.
Kindly provide us with the right information including your full name and order number so I can assign a representative to handle your case. I will make sure that your issue will be resolved as soon as possible.
Abbie Baker
Xpresskey Customer Care & Retentions Dept.
Excellent and speedy service
Excellent and speedy service and download with clear instructions
2020年12月19日
It's a steal!
It's a steal!! I purchased office 2019 for mac for half the price and got the software package in less than a minute! Mind you, I'm quite hesitant to buy software online if only I could get a much lesser deal anywhere else. The price quoted was way cheaper than amazon or eBay, while the price at Microsoft is ridiculously quite expensive. You have to thoroughly search Google to find hidden gems like this website. Also they have PayPal. Told myself, what the heck, let's give it a go since I have an account with PayPal in case anything goes wrong I can get my money back. That gave me the assurance to buy the Office package. Such a great shopping experience, I highly recommend this website to everyone.
2020年12月18日
自発的なレビュー
Excellent and fast service
2020年12月16日
Down loaded Office home and student for…
Down loaded Office home and student for mac with no problems and the installation was no problem.
2020年12月12日
I am very impressed with XpressKey at…
I am very impressed with XpressKey at the ease in which to procure apps. Also the staff are very helpful and patient, highly recommended. I had some issue today and two of the tech support were very good Frank Miller took over from a woman unfortunately I did not get her name.
2020年11月20日
自発的なレビュー
Quick and Convenient
Quick! No fuss, no limitations! A most convenient way to get what I needed.
2020年11月14日
After unsuccessfully trying to download…
After unsuccessfully trying to download Microsoft Office I tried the help link which appeared in the acknowledgement email but there was no response. A few days later I tried again, and again there was no response. Really frustrating. A week later I went to the website as if I was a buying customer and got through to someone who started to help but we were cut off part-way through. So I tried again. This time it was successful, we used screen-share and they took over the process - which they also didn't find straightforward. Microsoft don't make the installing and downloading simple.
I've given 4 stars because eventually the service was great, but Xpresskey really need to make sure the help link always links to an operative.
2020年10月22日
My version of Word would not work after…
My version of Word would not work after a hard drive replacement. I seldom use the program so looked for the cheapest resolution and ordered Office for Mac 2011. On receipt, discovered it wouldn't load. Xpresskey informed me it wouldn't work on macOS Mojave. Had to upgrade to Office 2016 for an extra £20. On the plus side, Xpresskey were helpful and the final price paid was probably cheaper than anywhere else.
2020年10月16日
A great online retailer
The mark of a good online retailer is one that offers good customer service should there be a problem. These guys are such a company. My new software would not load and their customer support sorted it promptly. One to keep in the 'bookmarks ' !
2020年10月15日
Not as good as Office 2008.
2020年10月15日
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