Twenty Two Tuning レビュー 114

Twenty Two Tuning からの回答

2024年4月16日

Beste Romeo,

Het spijt ons oprecht om te horen over uw frustrerende ervaring met onze service. Uw feedback is ongelooflijk waardevol voor ons, omdat het ons helpt verbeterpunten te identificeren en de kwaliteit van onze klantervaring te verbeteren.

Met betrekking tot de door u genoemde vergoeding van 5% willen we verduidelijken dat deze vergoeding de niet-restitueerbare verwerkingskosten dekt die zijn gemaakt voordat het terugbetalingsproces werd gestart. We begrijpen het ongemak dat dit mogelijk heeft veroorzaakt en bieden onze excuses aan voor eventuele verwarring. Weet dat we ernaar streven transparant te zijn over ons beleid en voortdurend werken aan het stroomlijnen van onze processen om onze klanten beter van dienst te kunnen zijn.

We betreuren ook eventuele problemen die u heeft ondervonden bij het bereiken van ons klantenserviceteam. We begrijpen het belang van snelle en effectieve communicatie en bieden onze excuses aan voor eventuele vertragingen die u heeft ondervonden. U kunt er zeker van zijn dat we onze communicatiekanalen en responstijden actief herzien om een soepelere ervaring voor al onze klanten te garanderen.

Hoewel we uw beslissing begrijpen om geen zaken meer met ons te doen, hopen we oprecht dat u dit in de toekomst zult heroverwegen. Uw tevredenheid is onze topprioriteit en we doen er alles aan om eventuele problemen op te lossen en uw vertrouwen in onze service te herstellen.

Als u nog vragen heeft of uw ervaring in meer detail wilt bespreken, aarzel dan niet om rechtstreeks contact met ons op te nemen. We stellen uw feedback en de mogelijkheid om uw zorgen weg te nemen op prijs.

Bedankt dat u deze kwestie onder onze aandacht heeft gebracht.

Hartelijke groeten,
Het team van Twenty Two Tuning

Twenty Two Tuning からの回答

2024年3月18日

Hello Terry,

Thank you for taking the time to share your thoughts on Trustpilot regarding your recent purchase of the BMW X4 (G02) Series M Performance Style Carbon Fibre Steering Wheel Trim Replacement from us at Twenty Two Tuning. We truly appreciate your feedback and regret to learn that your experience did not meet your expectations in full.

We understand your concern about the carbon weave's alignment not matching the OE Carbon's uniform direction. Please accept our apologies for this oversight. Had we been aware of your specific requirement, we would have taken steps to ensure your satisfaction by providing a product that matches your expectations. We are eager to rectify this issue and invite you to reach out to us directly so we can make things right for you.

Additionally, we apologize for the delay in shipping your order. The delay was due to a local holiday, and we aimed to keep you informed throughout the process. Please know that the option to cancel your order was available to you at any time during this period.

Your feedback is invaluable to us, and we hope to have the opportunity to serve you again in the future. We are committed to improving our products and services and your satisfaction is our top priority.

Thank you once again for choosing Twenty Two Tuning. We look forward to the possibility of assisting you further and improving your experience with us.

Warm regards,
The Team at Twenty Two Tuning

Twenty Two Tuning からの回答

2023年12月13日

Hello Terry,

Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from our valued customers.

We're thrilled to hear that the Carbon Fibre Antenna Cover for your BMW fits perfectly and looks great! Your satisfaction is our top priority.

Regarding the location of our manufacturing, we want to be transparent about our operations. While we do have stocking locations in the UK and Australia, our manufacturing facilities are based in Asia. We understand the importance of openness and honesty, and we appreciate your concern.

It's wonderful to know that you are pleased with the quality of our product. In the spirit of transparency, we encourage our customers to inquire about the stocking location if they wish to know more. We refrain from claiming that our products are manufactured in the UK on our online store, as we prioritize providing affordable options to our customers. Producing in the UK would significantly increase the production costs, and we believe in offering a high-quality product without imposing unnecessary premiums.

We hope this clarifies any concerns you may have had, Terry. If you have any further questions or need additional information, please don't hesitate to reach out. We look forward to the opportunity of serving you again in the future.

Best regards,

Twenty Two Tuning LTD

Twenty Two Tuning からの回答

2024年3月18日

Thank you for your review, Ashley. We look forward to seeing you in the future.

If you require any assistance, please do not hesitate to contact us!

Twenty Two Tuning からの回答

2024年3月18日

Bonjour Florian,

Merci d'avoir partagé votre retour et nous sommes vraiment désolés d'apprendre votre expérience avec le becquet de votre Audi TT RS 8S FL. Dans notre entreprise, nous nous efforçons d'assurer la plus haute qualité et la plus grande satisfaction pour tous nos produits, c'est pourquoi votre situation nous préoccupe profondément.

Nous comprenons votre frustration concernant la qualité du produit et les problèmes que vous avez rencontrés, y compris l'origine d'expédition inattendue. Il est décevant d’apprendre que le produit ne répond pas aux normes élevées que nous visons à respecter, surtout compte tenu de la différence de prix significative que vous avez soulignée par rapport à d’autres sources.

Concernant le processus de résolution, nous souhaitons clarifier que notre intention en demandant que le produit soit retourné en premier est une procédure standard pour garantir que les remboursements sont traités avec précision et équité. Nous sommes toutefois heureux d'apprendre que votre problème a été résolu en fournissant une étiquette de retour prépayée et en émettant un remboursement complet conformément à notre politique de garantie produit. Nous vous assurons qu’il n’y a jamais eu l’intention de vous déranger davantage ou de susciter une quelconque méfiance.

Nous prenons vos commentaires au sérieux et enquêterons sur cette question en interne pour garantir que nos produits et les descriptions que nous fournissons sont exacts et transparents. De plus, nous révisons nos procédures de contrôle qualité et d’expédition pour éviter que de tels événements ne se reproduisent à l’avenir.

Votre satisfaction est primordiale pour nous et nous regrettons tout inconvénient ou déception que vous avez rencontré. Si nous pouvons faire autre chose pour vous aider ou si vous avez d’autres commentaires, n’hésitez pas à nous contacter directement. Nous nous engageons à faire les choses correctement pour nos clients et serions heureux de pouvoir regagner votre confiance.

Merci d'avoir porté cela à notre attention.

Cordialement,
Vingt-deux équipes de réglage

Twenty Two Tuning からの回答

2023年5月9日

Dear Michael,

Thank you for taking the time to share your positive experience with us on Trust Pilot. We are thrilled to hear that you are satisfied with your recent purchase of a front splitter and full internal trim kit for your 335d, and that our customer service representative, Jack, provided you with exceptional service throughout the process.

It is always a pleasure to receive such positive feedback, as it affirms that our efforts to provide quality products and excellent customer service are well-received. We look forward to serving you again in the future and hope to continue exceeding your expectations.

Thank you once again for choosing us as your trusted supplier, and we wish you all the best with your future car endeavors!

Best regards,

Twenty Two Tuning

Twenty Two Tuning からの回答

2022年10月19日 に更新

Dear Richard,
Thank you for your review,

I am sorry that you have had a negative experience with Twenty Two Tuning.

From our correspondence with you, we have expressed that we are willing to accept this product and check the defects you have described in this review. Per our warranty on our exhaust tips, if the product is found to be defective from manufacturing, we would cover the item for either a replacement or refund, including return shipping costs.

In our last email correspondence with you, our customer service manager explained that to arrange any return, we will require a case to be opened at our returns centre. We look forward to rectifying this issue once we have received your contact, sir.

Update - 19/10/2022

We have expressed that better quality images of the defects in question may be enough for us to see if we can help you with this issue. We have yet to receive a reply email regarding this as we would like to resolve this as quickly as possible and make sure you are satisfied with our service.

Twenty Two Tuning からの回答

2022年9月7日

Dear Luca,
Thank you for your review, we really appreciate it. We hope to see you again in the future!

Thank you
Jack
Twenty Two Tuning

Twenty Two Tuning からの回答

2022年9月4日

Cher Warren,
Merci pour votre avis.

Nous avons hâte de vous revoir à l'avenir monsieur.

Twenty Two Tuning からの回答

2022年9月3日

Dear Jess,
Thank you for your review,

I look forward to seeing the pictures of the mirror covers soon!

Twenty Two Tuning からの回答

2022年9月3日

Dear Ashley,
Thank you for your review!

That is great to hear! We look forward to seeing you again in the future sir, if you require any assistance, please do not hesitate to contact us!

Twenty Two Tuning からの回答

2022年9月3日

Dear Austin,
Thank you for your review!

Thats great to hear! I look forward to seeing you again in the future! Your W204 looks amazing!

Twenty Two Tuning からの回答

2022年9月3日

Dear Michael,
Thank you for your review.

We look forward to seeing you in the future sir.

Twenty Two Tuning からの回答

2022年8月13日

Dear Mr Ruotsalainen,

We are sorry to hear that you have had a negative experience.

Upon reviewing your order. You placed your order on the 22nd of August 2022 at which time we began to process your order.

Due our very high standards of quality inspection, the item we were due to ship to you did not pass our Quality Inspection process which we informed you about 5 days after your order when we were due to ship your product.

We apologise for this as we refuse to send any products that do not meet our high quality requirements.

We did refer you to our shipping policy which you had previously read and accepted before placing your order with us, where we state that we aim to ship items within 10 days however we will inform you if there are any delays or issues with your order before the 10 day period has surpassed.

With regards to your refund. due to Paypal no longer refunding there processing fees we do let all of our customers know that there will be a 5% fee if an order does need to be cancelled. This was agree'd to before placing your order.

We do sincerely apologise for the inconvenience sir and we do hope that we see you again in the future along with our thousands of extremely happy customers.

Twenty Two Tuning からの回答

2022年6月11日

Dear Mr Solomon,
Thank you for your review, we are sorry to hear that you have negative feedback on this item, as the last time that we had spoken by email, you had sent in images of the spoiler fitted to your M6 with no fitment issues, you later requested to return all of the items you had purchased to which we asked you to open a return case on our website. We have since not had any further emails. Furthermore, your last email to us with the subject line "Very happy" Indicated that you were pleased with the products you had received. We would like to help you as much as possible and ask that you contact us at your earliest convenience to rectify any issues you have with your received products from your order on 17/03/2022.
 
Your order was also received on the 12th of April 2022 Which makes your total order time of 26 days, This was due to a supply issue as we usually aim for a 10 day delivery time.
 
Thank you
Jack
Twenty Two Tuning.

Twenty Two Tuning からの回答

2022年6月2日

Thank you for your review! We are happy to hear you loved our products

Twenty Two Tuning からの回答

2022年5月18日

Dear Customer,
Thank you for your review, and we apologise for the products that arrived damaged, We are shipping you a new diffuser and side skirts which were damaged while in transit which is covered under our insurance policy.

We are in contact with you at the moment as we apologise that your items were damaged in transit.

Rest assured we are shipping you new products as soon as possible.

Twenty Two Tuning からの回答

2022年5月6日

Thank you for your review sir. We look forward to seeing you in the future

Twenty Two Tuning からの回答

2022年6月8日

Thank you for your review sir, We look forward to seeing you again.

Twenty Two Tuning からの回答

2022年6月8日

Thank you for your review, we look forward to seeing you again.