Customer service is prompt but I don’t like that you can’t ever talk to someone live. It makes addressing concerns or problems kind of a hassle and sometimes you misunderstood. If it was somebody you... もっと見る
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They are asking for reviews within 5 hours of delivery. I haven't used any of their product yet. I guess most merchants ask for reviews that early because they're worried they may not get a good revie... もっと見る
企業が回答しました
Product is excellent. The back office aspects of shipping and payment verification could be improved - several times my shipment was severely delayed because of communication issues. The company alway... もっと見る
Dr Sood is great and very quick to reply. His recommendations for medication have been life changing and my hair is finally starting to look normal. My only “issue” is not being able to get the offici... もっと見る
企業情報
当該企業による記述
XYON Health provides hair loss solutions. Founded by doctors, XYON offers topical hair loss medication in it's patented SiloxysSystem™ gel which features time-release technology that slowly releases medication over time. It uses a concept called a concentration gradient to control how much and how quickly medication enters the skin. This is why a higher concentration can be used. This maximizes the amount of medication received by hair follicles while reducing excess drug flow into the bloodstream.
連絡先
3.7
まあまあ
55件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 86％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
XYON it works like slow magic
XYON, your product is really good and it works. 🙂
I had a hair transplant done in Turkey in 2014, and after many years I felt I needed an upgrade without having to go back to Turkey again. XYON was a great option, and I can honestly say the product works.
The hard part is choosing the right formula that works best for each person. Personally, I didn’t really like the gel because it feels sticky and it is difficult to apply properly to the scalp, especially if you have longer hair.
I wish XYON offered international shipping, as well as a live one-on-one consultation option. The support team was helpful, but they did not really answer my questions regarding product selection. I wanted to change from the gel to a serum or possibly a different mix, but I wasn’t sure which option would work best for me.
Overall, the product is great, but better guidance on choosing the right formula would make the experience much better.
2025年9月25日
XYON Health からの回答
Thank you for your thoughtful review, Sarry. We’re very glad to hear you’ve had a positive experience with XYON and that the product has worked well for you.
We also appreciate your feedback about the gel texture, product selection guidance, international shipping, and consultation options. Choosing the right treatment format can be an important part of the overall experience, and we’re sorry to hear you didn’t feel your questions were fully answered.
We’ll share this feedback with our team so we can continue improving how we support patients with treatment selection and product guidance. Thank you again for taking the time to share such detailed feedback.
Good, quick service
I've ordered different hair care products from Xyon multiple times over the last year, and have never had any issues with them. Very quick shipping and responsive customer service.
2026年2月13日
XYON Health からの回答
Thank you for your review. We’re glad to hear you’ve had a smooth experience ordering from XYON over the past year, and that our shipping and customer service have been responsive. We really appreciate your continued trust and feedback.
Smooth process
2026年6月10日
Effective
Easy, competent and quick assessment.
Effective diagnosis results and quality medication.
I’ve been taking monoxodil orally for years from my local pharmacy but it wasn’t until I received xyon’s version of the same drug that I saw considerably improved results. Lack of hair growth is no longer an obsessive concern.
Thank you Xyon!
2026年6月10日
XYON Health からの回答
Thank you so much for sharing this, Deanne. We’re really happy to hear that your experience with XYON has been easy, quick, and helpful, and especially glad to know your treatment has made hair growth feel like less of a daily worry.
We truly appreciate your kind words and are grateful you chose XYON.
The cost of this product is insane
The cost of this product is insane, I left and was able to find something for a third of the cost. Also the product I received was a small plain white bottle, but they advertise the black and blue bottle with their logo, I'd say borderline false advertising
2026年5月26日
XYON Health からの回答
Thank you for your feedback, Zach. We’re sorry to hear the experience did not meet your expectations.
We understand your concern about cost and appreciate you sharing that perspective. We also apologize for any confusion caused by the bottle appearance. Pharmacy-dispensed products may arrive in different packaging than what is shown in some product imagery, but we agree that expectations should be clear before an order arrives.
We’ll share your feedback with our team so we can continue improving pricing transparency, product presentation, and the overall customer experience.
I would like to get information about…
I would like to get information about clascoterene and pp405/scu-405. Would you please give me information on these products?
2026年5月25日
XYON Health からの回答
Hi Peter,
You can read more about these drugs in our educational resources:
https://xyonhealth.com/blogs/library/what-is-breezula%C2%AE-clascoterone
https://xyonhealth.com/blogs/library/pp405-for-hair-loss
While these drugs are still in trial phases and not available yet it's best to address your hair loss with what is available such as finasteride or dutasteride.
A very frustrating wxperience to be…
A very frustrating wxperience to be honest. I has charged a month earlier and never received the product. In my case, I was told (after I followed up multiple times) the prescription needed to be renewed. What makes matters even more frustrating is that you can’t speak to anyone, why? Also, couldn’t anyone follow up with the previous approver (like they do with eye glasses or contacts? Just disappointed overall but not the end of the world.
2026年5月4日
XYON Health からの回答
Thank you for your feedback. After reviewing your account, we found that your prescription required renewal before the pharmacy could fulfill your order. Our records show that email updates regarding the renewal requirement were sent to your email throughout May, and once the renewal was completed, your order shipped the same day.
We are sorry for the frustration this experience caused and appreciate you taking the time to share your feedback. We understand that delays can be frustrating, and we value your comments. We will share your feedback with the appropriate teams as we continue working to improve our communication and overall patient experience.
Dr Sood is great and the whole process has been painless
Dr Sood is great and very quick to reply. His recommendations for medication have been life changing and my hair is finally starting to look normal. My only “issue” is not being able to get the official prescription receipts so I can use ODB/Trillium for reimbursement or towards my deductible. Very pleased with how easy this whole process has been.
2026年6月3日
Responsive and helpful.
2026年6月1日
Beware….
I did not order a product from your firm. Last year I did a survey that was supposed to have an open supply gift sent to me which was not received.
I find the Xyon hair cream extremely expensive and irritates my scalp and the tiny tiny bottle of oil treatment I paid 75 dollars for was ok but it lasted a week or two only for the tiny amount of products the price seemed excessive.
I had a procedure done in Vancouver made an appt and the doctor had 10 minutes to chat and review me for the procedure. It did not work out well as halfway thru the procedure I was told that scar residue was stopping the procedure in areas. The outcome was not very good and I wonder now 3 years later why I was not told this at the initial meeting with the doctor? Poor results that cost me 20k. Not worth it! Actual procedure date date was Jan 2023.
2025年6月21日
XYON Health からの回答
Hi,
We don't perform hair transplants, have a 75 dollar oil nor any order from you, and the participation in the survey had requirements you didn't complete.
If you had a hair transplant performed, that would be at a separate clinic. We're sorry your email was retained on our list, these reviews are for actual customers who used our products and you have been removed from our database.
Great product and service
2026年6月3日
Great support
Great support, services, and a fantastic product. I highly recommend. My hair is growing back very quickly.
2026年5月13日
The product never worked
The product never worked. No change at all while consistently using it.You sent a replacement before I was even done with the first bottle and you will not let me return it. Terrible service.
2026年5月11日
XYON Health からの回答
Hi Stanley,
We’re sorry to hear you’ve been disappointed with your experience.
Please note that results can vary depending on the extent of hair loss. Clinical studies for finasteride typically show improvement after around 6 months of consistent use. It’s also important to note that slowing or stopping further hair loss can be a sign that the medication is working.
We reviewed your account and can confirm you enrolled in a subscription plan in February that authorizes a refill every 90 days, as outlined in the Terms & Conditions you accepted at sign-up. We can also see that this information was previously explained by one of our support agents.
We appreciate your feedback and understand how frustrating this experience may feel. If you have any additional questions, our support team would be happy to continue assisting you.
Even with inconsistencies it works!
I wasn’t very consistent but my results are definitely showing ! In the 3 months that I tried; I know if I were more consistent I would see a big difference
2026年1月4日
XYON Health からの回答
Thanks so much for the 5-star review! We’re glad to hear you’re already seeing results, even with some inconsistency. Staying consistent can make a big difference over time, so we’re excited for you to keep going and please continue tracking your progress.
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