Customer service is prompt but I don’t like that you can’t ever talk to someone live. It makes addressing concerns or problems kind of a hassle and sometimes you misunderstood. If it was somebody you... もっと見る
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They are asking for reviews within 5 hours of delivery. I haven't used any of their product yet. I guess most merchants ask for reviews that early because they're worried they may not get a good revie... もっと見る
企業が回答しました
Product is excellent. The back office aspects of shipping and payment verification could be improved - several times my shipment was severely delayed because of communication issues. The company alway... もっと見る
Dr Sood is great and very quick to reply. His recommendations for medication have been life changing and my hair is finally starting to look normal. My only “issue” is not being able to get the offici... もっと見る
企業情報
当該企業による記述
XYON Health provides hair loss solutions. Founded by doctors, XYON offers topical hair loss medication in it's patented SiloxysSystem™ gel which features time-release technology that slowly releases medication over time. It uses a concept called a concentration gradient to control how much and how quickly medication enters the skin. This is why a higher concentration can be used. This maximizes the amount of medication received by hair follicles while reducing excess drug flow into the bloodstream.
連絡先
3.7
まあまあ
55件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 86％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was expecting the product to be in…
I was expecting the product to be in the bottle advertised on the website, what I received looked completely different and worse. I would have not paid the money I paid if i knew that this is what id be getting. Also the gel is harder to spread than a liquid or foam which isn't as major of an issue to me.
2026年4月30日
XYON Health からの回答
Hi Ashrith,
We apologize for the packaging issue. Our 1 month option is a recent adoption and the fulfillment was brand new for us when you ordered. Please be assured we take this very seriously and are working to prevent it from happening again.
If you require anything at all please reach out to us at Xyon-Service@xyonhealth.com.
Straightforward experience and solid outcome
Switched to XYON Dutasteride after trying finasteride + minoxidil, and the difference was clear. Dutasteride performed significantly better in my case—stronger results, and no side effects.
2025年11月24日
自発的なレビュー
XYON Health からの回答
Thank you for the 5-star review! We’re glad to hear you had a straightforward experience and that XYON Dutasteride has been a better fit for you. It’s great to know you’re seeing stronger results without side effects. We appreciate you sharing your experience.
Xyon Fin has singlehandedly stopped my hair-loss.
Xyon Fin has singlehandedly stopped the progression of my hairloss, regrown hair, and is a perfect silver bullet for my overall maintenance.
2026年4月21日
自発的なレビュー
XYON Health からの回答
Thank you for the 5-star review! We’re thrilled to hear XYON Finasteride has helped you maintain your hair and support regrowth. We’re glad it’s been such a strong fit for your routine and appreciate you sharing your results.
Dishonest business practices and…
Dishonest business practices and dangerous side effects
"Xyon Health sent my personalized prescription last Saturday. On Monday morning, I used it exactly according to their instructions. I experienced severe tachycardia. Once I felt better, I wrote to them to report what was happening. Their response was to tell me to stop the treatment and see a doctor if necessary, explaining that 'side effects can occur' with the medication. So far, that is understandable.
However, when I asked for instructions on how to return the product, they replied that they do not accept returns. I want to warn future consumers about this company’s poor business practices: they force you to purchase a three-month supply upfront, ensuring they collect a significant amount of money from the start.
If they truly believed in the safety and efficacy of their product, they would offer a one-month trial option to see if the consumer has an adverse reaction, as I did. Be alert, because this practice seems dishonest to me. They admit in their emails that side effects are possible, yet I am now stuck with a three-month treatment that failed on the very first day, and they refuse to refund my money citing their 'policy.' Stay away from this company."
2026年4月20日
自発的なレビュー
XYON Health からの回答
Hi Roberto,
We’re very sorry to hear about your experience and understand how concerning this must have been. Your safety is our top priority, and discontinuing treatment and seeking medical advice was the right step, as recommended by the XYON Experience Team.
We’d also like to clarify that we offer one-time purchase options, including a one-month supply, in addition to longer plans. This option is available during the consultation flow.
Our medical team can support with potential adjustments to your prescription. As prescription medications are compounded specifically for each patient, they cannot be returned, which is standard across telehealth providers.
If you continue to experience any side effects, please reach out to your assigned physician through your consultation portal.
Really enjoy their hair care
Been using XYON's haircare line for almost a year now, I really enjoy their shampoo, conditioner and serum. My partner uses their fin+min gel and purchased the haircare line during one of their sales for me. The scent is actually really lovely and has lasted me almost year!
2025年5月1日
自発的なレビュー
XYON Health からの回答
Thanks Dakota!
We appreciate the 5 star review and that the both of you are enjoying our products.
Great products
My hair stopped falling out after 3 months and after 6 months I had my hairline back.
2025年8月1日
自発的なレビュー
XYON Health からの回答
Thanks Eamon!
We're always happy when we get great feedback about the results of using XYON to address hair loss.
Feel free to reach out if you ever need anything!
XYON Health からの回答
We’re sorry to hear we did not meet your expectations, Naveed. You have ordered from us several times so which order did you not like? Your most recent order on January 15 2026? April 1 2025 which was refunded? Your first consultation was in September 2024. Which one of the several orders warranted this 1 star? We're eager to assist you with your hair loss, but we're not sure what the issue is.
Disorganized and inconsistent
This place is extremely disorganized. Every other time there is a refill, there is some sort of problem. Sometimes they forget to send a renewal to the doctor. Sometimes they forget to tell you if your card has expired. Sometimes they put the wrong dose in the system.
In each of these cases, they have failed to notice the problem on their own, and it has required intervention from the patient and the prescriber to fix.
2026年4月8日
XYON Health からの回答
Hi Rob,
Thanks for being a loyal user since 2023, we love that the product is working for you so well!
We’re sorry to hear about your experience with the pharmacies. Refill and renewal processes should be straightforward, and it’s clear someone fell short if you’ve had to step in repeatedly to correct issues with renewals, payment details, or dosing information.
That level of inconsistency is not the experience we want for our patients and is extremely rare, and we understand how frustrating it is when you have to spend extra time resolving problems what should have been caught internally.
We take this feedback seriously and are reviewing where these breakdowns are happening so we can improve both communication and refill coordination.
Thanks again for being such a loyal customer and we're happy you have been successful in addressing your hair loss.
It’s expensive but my hair hasn’t…
It’s expensive but my hair hasn’t fallen out. Not too sure it’s growing any new or bringing back any hair.
2026年4月8日
XYON Health からの回答
Hi Todd,
Thank you for being a loyal XYON customer for over two years! We're thrilled to hear about the positive results you've seen on your hair care journey.
Generally speaking, most hair care solutions are designed to support existing hair and help maintain what you have, rather than reviving follicles that have already become completely dormant. Because everyone's situation is unique, results can vary from person to person—but we are incredibly glad that our approach has been such a great fit for you.
Our patented gel delivery system was engineered for precise, targeted application. While this advanced technology does make our products more of an investment compared to traditional sprays or foams, it's fantastic to hear that it's been the ideal choice for your routine.
Thanks again for choosing XYON!
XYON Health からの回答
Thanks Colin,
We appreciate the review and are very happy we helped you keep your hair!
Shipped a $387 product without consent
I was also shipped a $387 product without consent. This is definitely a scam and I am surprised that more people are not complaining.
2025年11月4日
自発的なレビュー
XYON Health からの回答
While we strive to provide the best service possible we cannot assist with this because there is no record of a Justin Hamade in our database.
Shipped product without consent
Shipped product without consent, despite me cancelling the subscription ASAP. They ended up refunding the payment and let me keep the medication, but I disposed of it at a pharmacy as the cost was prohibitive to continue and there wasn't much data to suggest this was more effective than radically cheaper oral meds. Maybe if you experienced side effects from those and have a lot of money to burn, this is a good fit, but the fact that it was shipped out before I said "yes let's do it" left a bad taste in my mouth.
2024年5月13日
自発的なレビュー
XYON Health からの回答
Hi C M,
We're sorry to hear you were not successful in cancelling the order.
If you tell us exactly how you reached out to us we can help, but if you purchased and then cancelled afterwards, then the order may have already been placed and shipped depending on the time in between ordering and cancelling.
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