Yao Secret レビュー 

Yao Secret からの回答

2024年6月21日

Hi Lorenzo,

Thank you for choosing Yao Secret as a gift for your mum! We’re thrilled to hear she loves it and appreciate your support for our values. We look forward to serving you again soon!

Yao Secret からの回答

2024年6月21日

Hi Sylvia,

Thank you for your feedback and for sharing your concerns. We understand the importance of reducing plastic use and are pleased to inform you that we have replaced the plastic foaming nets with biodegradable PLA foaming nets. We appreciate your commitment to sustainability and hope this improvement meets your expectations.

Yao Secret からの回答

2024年6月21日

Hi Elly,

Thank you for your wonderful review! We're thrilled to hear that our products have made a real difference in your hair care routine. Your support means the world to us, and we look forward to serving you again soon!

Yao Secret からの回答

2024年3月30日

Hi Lesley,

The shipping number indicates that Royal Mail delivered your package on the 13th of March. Our support team has already contacted you regarding your order, you can reply to their email to get further assistance.

Yao Secret からの回答

2024年3月30日

Hi Liliana,

We're thrilled to hear that our Yao Secret bars have provided you with relief from itching and enhanced the beauty of your curls! It's wonderful to know that our conditioner has made combing your curly hair easier, reducing frizz and tangles effectively.

Your experience is exactly what we aim for - to create products that not only nurture but truly transform your hair care routine for the better. Thank you for sharing your positive results with us, and welcome to the Yao Secret family!

We look forward to continuing to be a part of your hair care journey.

Yao Secret からの回答

2024年3月7日

Thank you for sharing your experience with our shampoo and conditioner. We truly value your feedback and are sorry to hear that the products did not fully meet your expectations, especially regarding the residue from the shampoo and your experience with the conditioner.

For fine, wavy hair, achieving the right balance of hydration without leaving a residue is essential. We take your feedback seriously and will share it with our product development team for future improvements. In the meantime, you might find rinsing with cooler water can help remove any lingering residue more effectively.

Regarding the conditioner, we understand how important detangling and hydration are, especially for wavy hair. We're sorry our product didn't deliver in these areas for you. Based on your experience, we would be happy to recommend another product from our range that might be a better fit for your hair type and needs.

We're committed to ensuring our customers are satisfied and enjoy using our products, and we'd like the opportunity to make this right.

Thank you again for your honest review. Your feedback helps us improve and better serve our community.

Yao Secret からの回答

2024年3月7日

We're absolutely delighted to hear how much you love our shampoo and conditioner duo! It's wonderful to know that not only have you found the setup perfect for longevity and minimal waste, but you've also experienced such positive changes in your hair—making it softer, longer, and thicker.

Our commitment to natural and gentle hair care solutions drives us, and hearing your feedback reinforces the impact of this approach. Thank you for highlighting the benefits you've enjoyed and for recommending our products to others seeking healthier hair.

We're grateful for your support and look forward to continuing to be a part of your hair care journey, helping you maintain those beautiful results.

Yao Secret からの回答

2024年3月6日

Hi Cathy,

Reading your review has truly made our day! We're overjoyed to hear about the remarkable transformation you've experienced with your hair since using our products. It's heartening to know that our shampoo and conditioner bars have contributed to restoring body, fullness, and embracing your natural waves.

Understanding the journey and challenges that come with changing hair due to ageing, it's wonderful to hear that our solutions have provided you with noticeable results, giving you the confidence to try out a new haircut and style.

Thank you for sharing your detailed routine and tips for using the bars effectively. Your insights are invaluable, not just to us but to the entire Yao Secret community. We're all about embracing natural beauty, and stories like yours inspire us to continue our mission.

We appreciate your feedback on the size of the bars and are pleased to hear they last a good while, providing lasting value. Your method of using cider vinegar as a rinse is a fantastic tip for enhancing softness and silkiness.

Thank you for choosing Yao Secret and for taking the time to share your journey. We're thrilled to be a part of your hair care routine and look forward to supporting you as you continue to enjoy your "young hair."

Yao Secret からの回答

2024年2月29日

Thank you so much for sharing your wonderful experience! We're thrilled to hear that our products have brought a lovely shine to your bleached hair, and it's always great to receive compliments from friends.

At Yao Secret, we strive to work on formulas that enhance the natural beauty of all hair types, including treated and bleached hair. Your feedback is a testament to the dedication we put into our products, and we couldn't be happier to hear about your results.

Thank you for choosing Yao Secret. We look forward to continuing to be a part of your hair care journey and hope to keep exceeding your expectations.

Yao Secret からの回答

2024年2月23日

We're thrilled to read your review and so grateful you took the time to share your experience with Yao Secret. It's fantastic to hear that our commitment to accessible free shipping, swift delivery, and eco-friendly packaging aligns with what you value.

We're especially pleased to know that the Fermented Rice Treatment has been a game-changer for you, replacing your previous treatments with success. Your openness to the unique scent and recognition of its effectiveness truly means a lot to us. It's these natural qualities that make our products stand out and deliver the results our customers love.

Hearing that our rice shampoo bar has provided a positive shift for your scalp health is equally rewarding. We understand the unique needs of curly, dry, and frizzy hair, and we're here to support your hair care journey every step of the way. When you're ready to try the conditioner bar, we're confident it will offer the deep conditioning your curls deserve.

Thank you again for choosing Yao Secret and for your kind words. Your support inspires us to continue creating products that not only care for your hair but also prioritize sustainability and the well-being of our planet.

Yao Secret からの回答

2024年2月23日

Thank you for taking the time to share your feedback with us. We're glad to hear that your experience with our products has been positive so far. However, we're sorry to learn that the consistency of the conditioner hasn't met your expectations.

In the meantime, if you're looking for tips on how to best use the conditioner or if we can assist you in any other way, please don't hesitate to reach out. Your satisfaction is very important to us, and we're here to support you in achieving the best possible hair care experience.

Thank you again for choosing Yao Secret. We look forward to hearing from you and hope to continue being a part of your hair care routine.

Yao Secret からの回答

2024年2月2日

We're so glad to hear that our shampoo and conditioner bars have made a positive difference for your hair! It's wonderful to know they leave your hair feeling smooth, easy to style, and smelling delicious. Thank you for sharing your experience and for your recommendation. We truly appreciate it and look forward to continuing to be a part of your hair care routine. 💞

Yao Secret からの回答

2024年1月23日

Thank you so much for your wonderful review! We're ecstatic to hear that our rice water shampoo and conditioner bars have brought such impressive results to your curls, providing definition and hydration. Your recommendation means a lot to us.

We're thrilled to have you as part of the Yao Secret family, and we look forward to continuing to provide you with quality hair care products.

Yao Secret からの回答

2024年1月23日

Thank you for sharing your experience with our shampoo and conditioner bars. We're delighted to hear that our products have been a perfect match for your fine hair, offering a lightweight solution that extends the freshness of your hair between washes.

It's wonderful to know that you've noticed a positive difference compared to other brands and that our gentle formula is working well for you. We truly appreciate your recommendation and are thrilled to have you as part of the Yao Secret family.

Your support is invaluable to us, and we look forward to continuing to provide you with products that keep your hair looking and feeling its best.

Yao Secret からの回答

2024年1月23日

Thank you for your fantastic review and for recommending our shampoo and conditioner bars! We're thrilled to hear about the positive changes in your hair's softness and shine. It's great to know that our eco-friendly bars are making such a difference in managing frizz and enhancing hair health.

Your support and enthusiasm for Yao Secret are truly appreciated. We're excited to have you as part of our journey towards healthier, shinier hair.

Yao Secret からの回答

2024年1月12日

Thank you so much for your wonderful review and for recommending Yao Secret! We're thrilled to hear that our fermented rice water-based products not only met but exceeded your expectations. Knowing that your hair has become visibly healthier and shinier is a testament to the quality and effectiveness we strive for.

We're also glad that our commitment to sustainability and supporting local communities resonates with you. These are core values that we hold dear at Yao Secret, and it's heartening to see them appreciated by our customers.

Yao Secret からの回答

2024年1月12日

We're so pleased to hear about your fantastic experience with Yao Secret hair products! It's incredibly rewarding for us to know that our products have made such a positive difference, making your hair feel stronger, frizz-free, and giving it both volume and silky smoothness.

Yao Secret からの回答

2024年1月12日

Thank you for sharing your experience and for giving Yao Secret a chance! We're beyond happy to hear that our shampoo and conditioner bars have changed your perspective on bar hair care products. Knowing that our shampoo provided the lather you were looking for and that our conditioner left your hair super soft, even to the notice of your husband, is fantastic!

We're glad you appreciate the little bags too – we thought they'd be a handy addition for our customers. Your willingness to recommend our products to your friends means a lot to us.

Thank you for choosing Yao Secret, and we look forward to continuing to impress you with our products!

Yao Secret からの回答

2024年1月12日

We're absolutely delighted to hear about the transformation of your hair with our products! Knowing that we could turn your hair from super dry to incredibly soft, and that you're loving the results, is exactly what we aim for at Yao Secret.

Yao Secret からの回答

2024年1月7日

Thank you so much for your glowing review! We're thrilled to hear that Yao Secret has made such a positive impression on you. Knowing that our natural shampoo and conditioner bars have not only met but exceeded your expectations is incredibly rewarding for us.

It's great to hear that the shampoo's lathering and the helpful foaming nets, along with the effective conditioning, have contributed to an amazing hair care experience for you.