YES RENTALS - Auckland Airport レビュー 91

If you want to be scammed, book a mid-size and get the cheapest compact car, dirty inside, get mocked around by staff, slow service... and to be told to "talk to economy bookings" as they cannot refund you or give you the actual car you booked but one much smaller and won't talk to you but blame a website... then book with this people, and that's what you gonna get 🤮.

I come to AKL every month and always book cars, never an issue. First and last time I book with Yes. Terrible company. We'll be filling a complained with economy bookings soon, and a complain with the tribunal lf disputes. I don't care about the few hundred dollars they scammed us, and the horrible experience but I'll.do everything in my power for them not to do it to anyone else! Just UNBELIEVABLE!

In June 2025, I rented a car from YES RENTALS in New Zealand and was rear-ended on a public road. Under NZ traffic law, the trailing vehicle is clearly at fault. I submitted all evidence on the same day. Despite this, the company’s response was extremely dishonest.

The vehicle they gave me was a heavily used Toyota Aqua with over 160,000 km, and the damage from the incident was only a light scratch on the bumper. Yet at their office I was pressured to pay NZD 5,022.50, exceeding the NZD 4,900 excess. I was told it would be refunded if I was not at fault.

Later, during the credit-card investigation, I discovered that YES RENTALS had:

Falsely reported the public-road rear-end accident as a “motorway accident,” and

Claimed that I had submitted no evidence, although everything was sent immediately.

When I requested repair proof, they provided only a NZD 1,851.50 estimate, not confirmation of any actual repairs.

Most shocking was their attempt to shift blame onto me —
despite being the front vehicle that was hit from behind, they argued that I caused the accident by “not keeping enough distance.”
This claim makes no sense under any traffic law or logic.

They later proposed an offer:
“If you agree to treat the accident as a single-vehicle accident, we will refund NZD 3,171.”
This was an attempt to distort the facts and violates Visa's Core Rule 11.3.

Ultimately, after submitting additional proof that disproved their statements, my second chargeback was approved nearly six months after the incident.

Everything described here is factual and supported by documentation.
Travelers should exercise great caution when considering YES RENTALS.

Great service from pick up to drop off 😊

Very economical. Nice smooth car to drive

Good service from staff. Entire procedure is easy and smooth. Price is reasonable

Very easy booking. They provide pick up and also takes us back to the airport. The respond also very fast! Recommended for your travel around NZ!

Super easy pick up and drop off. Great hybrid options.

Always rent from this company. It’s always great. Recommend to everyone.

Nice and easy to deal with. Car was great

Covenient and affordable.

Gorgeous customer service and super cheap rental fees, incredibly considerate with return time flexibility and even dropped me off to the airport!

Car worked without an issue. Quick and efficient pickup and drop off.

No hidden charges. Friendly staff. Affordable price. Great cars. Highly recommended.

Good value car. Good customer service. Bit of a longer wait for the shuttle than expected so factor in extra time to your plans.

Easy process and great service. The vehicle I had was super economical. Will definitely use them again without hesitation

So easy to book, friendly staff and shuttle to the airport free of charge. Highly recommend!

Second time hiring from Yes Rentals - very professional, car hire very reasonably priced. In a great location, on bus route from Onehunga where I was staying. Staff very kind, and allowed me to take the car to fill up petrol even though I was a little late returning due to heavy traffic. Will definitely hire from Yes again.

I had a fantastic experience with Yes Rentals! Their service was truly excellent — the staff were incredibly friendly and patient, and everything from the airport pickup to the check-in process was smooth and efficient. The car was in great condition and very clean, which made my trip even more enjoyable. I really appreciate how convenient and stress-free the whole rental experience was. I highly recommend Yes Rentals to anyone visiting Auckland. Will definitely choose them again next time!

Very friendly people here. Car’s reliable and well maintained. Highly recommend!