Wintino レビュー 

Wintino からの回答

2022年5月7日

Thanks so much, Daniel! (o^▽^o) We're really glad you're happy with everything. See you again soon ヽ(o＾▽＾o)ノ

Wintino からの回答

2022年4月17日

We're so glad we could get you a replacement figure out! Manufcaturer faults like that can be super frustrating (╥_╥) Thanks so much all of your support, and for leaving us an awesome review! It means the world to us. See you again soon ヽ(・∀・)ﾉ

Wintino からの回答

2022年4月17日

WOW! Thank you so, so much, Ibti! ☆*:.｡.o(≧▽≦)o.｡.:*☆ You just made our day. We're so glad you're happy with everything, and we can't tell you how much we appreciate the kind words. Thanks for being part of the Yokaiju Crew (b ᵔ▽ᵔ)b See you again soon!

Wintino からの回答

2022年4月17日

That's so great to hear, Lynn! \(★ω★)/ We're so glad you're happy with your figures. Thanks so much for leaving us an awesome review! We can't tell you how much we appreciate it. See you again soon ヽ(o^ ^o)ﾉ

Wintino からの回答

2022年4月17日

We love you too, Mark! (o^▽^o) Haha. Thanks so much for making another order, and for leaving us such a great review! It's tricky getting snacks at the moment because of Japan's recent air freight restrictions (＞﹏＜) but hopefully it won't be too long til we can get some more tasty stuff in! See you again soon (*￣▽￣)b

Wintino からの回答

2022年4月17日

Thanks so much, Tommy! We're so glad to have you as part of the Yokaiju Crew, and can't tell you how much we appreciate the awesome review! See you again soon ヽ(o＾▽＾o)ノ

Wintino からの回答

2022年3月20日 に更新

Hi Pip,

This has to be our saddest Sunday in a while! We're sorry to read your review, but it doesn't seem to take a few key things into account:

1. You ordered one of our Kaiju Crates plus two more items (a Funko Pop and a ceramic mug). Usually we would send the Kaiju Crate out in a smaller, more traditional ‘snack mailer’ box, but because of the additional items, we packaged everything into something more suitable (a double thickness cardboard box). Your Funko Pop and mug were both hand-wrapped in bubble wrap, then wrapped in packing paper, with the sweets and drinks placed around them to minimise movement and potential damage. I’m sorry if you specifically wanted the snacks in a separate box, but no one has ever wanted that before, so we didn’t expect it would be a problem.

2. You purchased our Large Kaiju Crate which includes 9 snack items and a drink. You said that you received a ‘small number’ of items, but you received the number of items advertised.

3. You said that the items received weren’t worth what you paid for them, but we are dealing with sweets imported via air from Japan - not from a local shop. The price you paid also includes postage and packaging. If we say that on average, each of the ten items cost us as a business around £1 (some cost a little less, some cost quite a bit more), then their total ‘cost’ value sits at £10. The box we send everything out in costs us £1, and Royal Mail charges us £3.10 for the postage. That takes us to a total ‘cost’ value of £14.10, leaving our profit for the snacks box (not including the branded tape, sticker, personalised note, and the time taken to carefully pack it all) at around £3.89.

4. Your review also seems to assume that we are a big, established corporation, taking in large profits, but that couldn’t be further from the truth. We may have spent weeks designing things like our website, and all of the things to package your items nicely, but we’re a small family business run by three people. As I’m sure the profit margins you’ve just learned about will tell you, we do this more out of love for anime and the community around it than we do to compete with Jeff Bezos. For a business as small as ours, reviews like this are very damaging.

I hope that all of this information gives you a better understanding of why we packed your items the way that we did, and why they’re priced the way that they are. I also hope whoever they were intended for still enjoyed them, too.

I must say that it’s a shame that you didn’t contact us before leaving a review. We’re devastated to think that you weren’t happy with your purchase, and if you’d sent us an email we would have done everything we could to make it right. Please still feel free to get in touch (senpai@yokaiju.co.uk) if you’d like to.

Thanks and enjoy the rest of your weekend,

Fareed

Wintino からの回答

2022年3月20日

Hey there! (* ^ ω ^) Thanks so much for your order, and for leaving such a brilliant review! We're super happy to have you as part of the Yokaiju crew. See you again soon! ＼(＾▽＾)／

Wintino からの回答

2022年3月20日

Hey, Ade! ヽ(o＾▽＾o)ノ We're so glad your snacks got to you safely. Hope you enjoyed them! Thanks again for your support. See you again soon! (b ᵔ▽ᵔ)b

Wintino からの回答

2022年3月20日

Hey, Tom! (o^▽^o) We can't tell you how honoured we are that you took the time to leave us a review! ＼(＾▽＾)／ We're so pleased to hear you're happy with everything. Thanks so much for your support, we're really glad to have you as part of the Yokaiju Crew. See you again soon (*￣▽￣)b

Wintino からの回答

2022年3月20日

Emily-chan! ヽ(・∀・)ﾉ We're so glad you're happy with your Miku! Thanks for all of your orders and preorders lately. We can't tell you how glad we are to have you as part of the Yokaiju Crew. People like you are why we love what we do °˖✧◝(⁰▿⁰)◜✧˖°

Wintino からの回答

2022年3月20日

Always a pleasure, Will! (* ^ ω ^) Thanks so much for your awesome review, and for being part of the Yokaiju Crew! We can't wait to see you again soon ٩(｡•́‿•̀｡)۶

Wintino からの回答

2022年3月20日

Haha, that's all you needed to say, dude! (b ᵔ▽ᵔ)b Thanks so much for your order, and for taking the time to leave us a review. See you again soon! ヽ(*・ω・)ﾉ

Wintino からの回答

2022年3月20日

Hey, Carina! (* ^ ω ^) We can't tell you how happy we are to hear that. We're so glad your Nendo got to you quickly and safely. Thanks for your order, thanks for the review, and thanks for being the latest member of the Yokaiju Crew! We can't wait to see you again soon (*￣▽￣)b

Wintino からの回答

2022年2月12日

Thanks so much, Laurence! (o^▽^o) We're super glad to hear you're happy with everything. See you again soon! ＼(＾▽＾)／

Wintino からの回答

2022年2月12日

(ﾉ◕ヮ◕)ﾉ*:･ﾟ✧ Woop! We're so glad to hear that! Thanks so much for your order, and for leaving us such a lovely review. Just let us know if you ever need anything else (*￣▽￣)b

Wintino からの回答

2022年2月12日

Thank you so much, Andrea! (* ^ ω ^) It's great to hear you and your daughter are happy with everything. We can't wait to see you again soon! ヽ(o＾▽＾o)ノ

Wintino からの回答

2022年1月31日

Ah, this is brilliant, Kian! (*^‿^*) Thank you so much. We're super glad to hear you're happy with everything and can't wait to see you again soon (b ᵔ▽ᵔ)b

Wintino からの回答

2022年1月22日

Hey Dimitra! (´｡• ω •｡`) Ah, we're so glad to hear you're happy with everything! Delays have been a pain in the butt lately, so thanks for being so patient. And thanks for leaving us such an awesome review! (b ᵔ▽ᵔ)b See you again soon.

Wintino からの回答

2022年1月22日

Thanks so much, Dawn! (*￣▽￣)b We're super glad to hear you like your t-shirt. See you again soon (* ^ ω ^)