Yoko Property レビュー 

63
•
TrustScore 5段階評価の3.5

3.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Disgustingly dirty on arrival. We rented Wavendon house in MK which had 3 bedrooms. The whole house was filthy and run down. We would’ve left if we could make alternative arrangements but unfortuna... もっと見る

5つ星のうち5の評価

I stayed for work trip recently and the apartment was exactly as advertised. Check-in was smooth because the online staff helped me through the online procedures. I was offered a direct discount at th... もっと見る

5つ星のうち1の評価

Worst customer service. I booked one their apartment at Milton Keynes through booking.com. I went there and there were no one to contact for keys. I tried to call their customer service department f... もっと見る

5つ星のうち5の評価

Stayed with Yoko for the Silverstone GP weekend and it was perfect! Staff was super helpful and property was immaculate! The check-in instructions were very clear on arrival and booking was seamless.... もっと見る

企業情報

  1. サービスアパートメント
  2. ・
  3. 不動産管理会社
  4. 不動産業

当該企業による記述

We are one of the UK’s leading Serviced Accommodation providers, proudly voted Serviced Company of the Year in both 2023 and 2024 by the Prestige Awards. Our portfolio includes a wide range of high-quality properties from modern apartments and stylish houses to fully serviced Apart-Hotels located across the UK. In addition to providing exceptional accommodation, we also help landlords transform their properties into serviced accommodation, offering a fully managed, stress-free solution. Our expert team takes care of everything from guest management and maintenance to bookings and compliance, ensuring maximum returns with minimal effort for our property partners.


連絡先

3.5

まあまあ

TrustScore 5段階評価の3.5

63件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 14%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.5

すべてのレビュー

(63)

過去12か月のレビュー数: 18件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Disgustingly dirty on arrival

Disgustingly dirty on arrival. We rented Wavendon house in MK which had 3 bedrooms. The whole house was filthy and run down. We would’ve left if we could make alternative arrangements but unfortunately not possible.
The back door also had issues.
Constantly tried getting us to cancel through Booking.com and book directly with them.
Avoid, worst self catering I’ve ever stayed in. Wish I’d read the reviews prior to booking

2026年8月8日
自発的なレビュー
5つ星のうち1の評価

I booked a property in Milton Keynes…

I booked a property in Milton Keynes (MK9 4BE) through Booking.com 8 months in advance for a 3-week stay (Aug 18 – Sep 8, 2026). On the day the previous guest checked out — just days before my own arrival — I was informed of a leak in the property that would require insurance-covered repairs, with no estimated completion date.

An alternative property was offered, but it did not match the value, location, or type of what I had originally booked and paid for. When I declined the change and asked to keep my original reservation, I was told the property would not be available for any part of my stay, with still no timeline given for repairs.

Communication throughout felt more focused on getting me to accept a modification than resolving the underlying issue, despite my declining more than once. Ultimately, Booking.com stepped in and cancelled the reservation.

I understand property issues can happen, but an 8-month-in-advance booking being disrupted with only days' notice, and no clear resolution offered, made for a stressful and disappointing experience. Would recommend reviewing your booking terms carefully and being cautious with reservations far in advance.

2026年8月9日
自発的なレビュー
5つ星のうち1の評価

I stayed in 1 of the properties this…

I stayed in 1 of the properties this fraudulent company manage in Northampton they charged for a doggy smell and fur the photos of the dog fur which were black my dog is a white German shepherd not one black hair and to make matters worse Airbnb upheld the claim Stay away
From these rip off merchants

2026年4月30日
自発的なレビュー
5つ星のうち1の評価

Worst customer service

Worst customer service. I booked one their apartment at Milton Keynes through booking.com. I went there and there were no one to contact for keys. I tried to call their customer service department for assistance and i called over 15 times without any response from their end. Out of frustration I ended up going to a new hotel and they have refused to give a refund after several mails and calls

2026年7月18日
自発的なレビュー
5つ星のうち5の評価

Great Accommodation, Great Service

I stayed for work trip recently and the apartment was exactly as advertised. Check-in was smooth because the online staff helped me through the online procedures. I was offered a direct discount at the end too when I needed to extend for 2 more nights which helped me to save money. Will happily booking again and next time on their own website which they said is cheaper than Airbnb and Booking.com.

2026年7月17日
自発的なレビュー
5つ星のうち1の評価

Scammers

I would like to leave this property with zero stars but was forced to put 1 so I’m able to write a review.
DO NOT book with YOKO PROPERTIES. This business rents accommodation to minors. We have had our property stolen and was unable to contact YOKO to the point was eventually blocked.
The cleaners are thieves and the management are extremely dodgy. A lot of illegal activity had taken place in there property and the police we’re fortunately the only people to help. Still trying to claim our £200 deposit but haven’t been successful as of yet. We had to contact the police regarding items which were left at the property as YOKO was requesting more money for a handover which is actually a crime according to the police, when we informed them we would be taking this further and seeking professional advice/help they then emailed to say as a good will gesture they would return the items. I would NOT recommend this company to my worst enemy. If you are looking for a safe and clean stay, please choose elsewhere and do your research.
Worst experience I have ever encountered.

2026年5月31日
自発的なレビュー
Yoko Property ロゴ

Yoko Property からの回答

Hi,

The reservation was made using the details and identification of an adult guest aged 26, which satisfied our check-in requirements. At no point were we informed that the individuals intending to occupy the property were minors. As a self-check-in accommodation provider, we rely on the information supplied by the lead guest at the time of booking and have no reason to believe that the verified adult guest would not be staying.

The police attendance at the property arose from circumstances unrelated to our business operations. Following this incident, any belongings left at the property were collected and stored safely to prevent loss or damage.

We made several attempts to facilitate the return of these items. We offered an arranged collection with our team, advised of the applicable call-out fee, and also offered to deliver the belongings to the local police station. These options were declined. We subsequently offered to return the items by post, which was also declined.

We strongly reject the allegations made against our staff. Our cleaners and management acted professionally throughout the process and made repeated efforts to assist despite being subjected to inappropriate and hostile communications during attempts to resolve the matter.

We understand that the situation was upsetting for those involved, particularly where misunderstandings arose regarding the whereabouts of belongings. However, we have detailed records of the booking information provided, our communications, and the assistance offered. We do not believe this review accurately reflects the facts of the situation or the considerable efforts made by our team to help.

We remain committed to providing a safe and professional service to all guests and wish those involved the very best moving forward.

Kind regards,
Yoko Property Ltd

5つ星のうち5の評価

Great apartment and perfect location!

Great apartment and perfect location!

A group of five of us recently stayed in the apartment, and it couldn’t have been any better!

The apartment was exactly as described on the website and was perfectly spacious for all five people, with two double rooms and a sofa bed in the living area, which had kindly been made up ready for our arrival.

The kitchen was fully equipped with everything you could need, whilst also being sleek and modern. Having two bathrooms, both with showers, also made the stay much easier.

The balcony was an added bonus, and it was great that it could be accessed from every room.

The apartment was perfectly located, with Sainsbury’s and the hub just 6–7 minutes away, and the main shopping centre around 10 minutes away.

I would highly recommend it to anyone looking to enjoy the shopping centre and local amenities, as well as anyone wanting to experience MK nightlife.

2026年5月16日
自発的なレビュー
5つ星のうち5の評価

We stayed in fury court for about 8…

We stayed in fury court for about 8 days. This is a perfect, self-contained accommodation but the garden which is super handy makes it feel roomier. It was clean and virtually all brand new. The staff were helpful and accommodating and this was appreciated as we were in between houses so had more bags than average and our two cats. Location wise it is quite central and east to move around. I highly recommend for a peaceful escape or to work from.

2026年5月16日
自発的なレビュー
5つ星のうち5の評価

Highly recommended landlord!

Yoko Property has been an excellent landlord to work with throughout the process. They have always been very helpful, responsive, and cooperative whenever assistance was needed. Communication has been smooth and professional, and they are proactive in resolving any issues quickly. We truly appreciate their support and positive approach, and we would be very happy to continue working with them again in the future. Highly recommended landlord!

2026年5月11日
自発的なレビュー
5つ星のうち5の評価

Fab stay Union Court, Canal Street, Campbell park

It's my pleasure for my family to stay in the 2 bedrooms apt at Union Court , 2 Canal street for the past 5 months. It's Flat 18 on the top floor with a fabulous view over the canal and the green court yard and a large balcony. Internally a beautiful kitchen, a large living dining room. Two bedrooms can live with 4 persons. We enjoyed entirely and happily during the entire stay with a very fast Wifi. The most important of all are the amenities and services every 2 weeks including all cleanings, bed sheets changing, oven and fridge were cleaned.

2026年5月1日
自発的なレビュー
5つ星のうち5の評価

As a solo female traveller

As a solo female traveller, with sometime mobility needs, safety is paramount.

This company is professional and their properties are safe. They are available on phone, email and WhatsApp in case of queries and are helpful around short notice bookings, even with pets.

2026年3月21日
自発的なレビュー
5つ星のうち1の評価

Yoko Property disrespectful for disabled resident

Yoko Property promote to their guests to use another resident’s parking space at 15 Watson House, Turing Gate as it is the same number as their flat. I have desperately written many times asking them to stop parking there but they ignore me. I started living in the apartment in 2018 because of the space. My brother is disabled. Yoko Property have heartlessly refused to acknowledge my desperate pleas and so I resort to an on line review to try and get them to STOP.

2026年3月5日
自発的なレビュー
5つ星のうち5の評価

Love it here

Love it here
Great space and warmed up easily

It could do with a bit more kitchen stuff to make it a home
From home and a coffee machine instead of sachets of nescsfe and perhaps
Time
To renew the towels please ! but it was lovely!

2025年12月22日
自発的なレビュー

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報