I registered my rental units ,provided photographs and got stuck with synchronising their calendars when I asked for help on a phone call I received an email telling me what to do. I was unable to syn... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Your.Rentals customer support was able to help me with unblocking settings on my Calender and resolved Calender Sync with other websites.
企業が回答しました
Your.Rentals is my most important partner in sales. I can rely on very quick and effective support as well. Bem is always at disposal and provide invaluable assistance with any kind of booking is... もっと見る
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Für das Geld der Ferienwohnung in Thessaloniki war der Aufenthalt gut. Sie hatte alles, was man brauchte. Auf der Terrasse gab es Ungeziefer, aber damit muss man in südlichen Ländern eben rechnen. Die... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
連絡先
Vesterbrogade 149, 5., 1620, Copenhagen, デンマーク
- support@your.rentals
- your.rentals
3.6
まあまあ
633件のレビュー
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ネガティブなレビューの 94％に回答しています
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renseignement apporté
2025年11月13日
自発的なレビュー
Your.Rentals からの回答
Merci beaucoup pour votre avis 5 étoiles🌟 ! Nous sommes ravis d'apprendre que notre équipe a pu vous apporter l'aide dont vous aviez besoin. Nous ne manquerons pas de partager vos aimables commentaires avec tous nos collaborateurs. Cela nous motive vraiment à continuer à offrir le meilleur service possible.
– L'équipe Your.Rentals
I felt the great support even when im…
I felt the great support even when im struggling before.
2025年11月9日
自発的なレビュー
Your.Rentals からの回答
Dear Angieliza,
Thank you so much for your 5-star review🌟! We’re thrilled to hear that we were able to provide the support you needed. We’ll make sure to share your kind words with everyone here. It really motivates us to keep delivering the best service possible.
Best,
– Your.Rentals Team
I hate the interface.
I hate the interface.
I've had 4 bookings and 3 have been cancelled so far.
2025年11月11日
自発的なレビュー
Your.Rentals からの回答
Dear Peter,
We're really sorry to hear about your experience and any inconvenience this has caused. We understand how frustrating it can be to face issues with both the interface and booking cancellations.
Please know that our team has already reached out to you directly to provide support and help resolve these concerns. We're committed to improving your experience and appreciate your feedback.
Best regards,
– Your.Rentals Team
A really amazing and easy to use…
A really amazing and easy to use platform that saves you lots of time and increases your exposure
2025年11月10日
自発的なレビュー
Your.Rentals からの回答
Dear Cell Account,
Thank you so much for your kind words! We're thrilled to hear that you find our platform easy to use and that it's helping you save time and boost your exposure.
If you have any suggestions or need further support, we're always here to help. Thanks again for being a valued part of our community!
Best,
– Your.Rentals Team
Your.Rentals boosted bookings
Your.Rentals has really boosted our bookings thanks to the many channels they work with and competitive prices.
2025年11月10日
自発的なレビュー
Your.Rentals からの回答
Dear Thomas,
Thank you for your great feedback! We’re delighted to know that our wide reach and competitive prices have helped boost your bookings.
If you ever need assistance or have suggestions, we’re here to support you. Thanks for choosing Your.Rentals!
Best,
– Your.Rentals Team
Worst Experience ever
Worst Experience ever! Never buy fancy thing from them I rented an apartment for Dubai and never got answer how to check in and when you call them the berly speak English. The told me to call the landlord and gave me af WhatsApp number but the guy has sold it and couldn’t help. Your rentals didn’t now what to do and now I am stock without and apartment that I have paid for
2025年10月27日
自発的なレビュー
Your.Rentals からの回答
Hi Amier,
We’re very sorry to hear about your experience with your reservation in Dubai. This is certainly not the standard we strive for, and we regret the frustration it has caused you.
Your feedback is very important to us, and we’d like the opportunity to review this further so we can make it right and prevent similar issues in the future. Please reach out to us at support@your.rentals with your reference details so our team can assist you directly.
– Your.Rentals Team
Stay away from Your Rentals
Booked an apartment in Edinburgh for a Canadian friend for one week. It was confirmed then swiftly cancelled, according to Your rentals anyway but in booking.com it was still in my confirmed list of bookings. I asked why it was cancelled, they said they over booked but I dare say they didn't want to go for as cheap as I got it with genius discount.
They said it would be refunded and that was that. Received a cheeky message tonight telling me to stop message, it was canceled and that's that, they are too busy to keep responding. But I did not message again. I'll be very careful not to use any accommodation this cheeky company looks after. I took screenshots as proof but there's no facility to add them here
2025年10月23日
自発的なレビュー
Your.Rentals からの回答
Hi Jeanine,
We're truly sorry to hear about this experience, we completely understand how frustrating it must have been, especially with the confusion between platforms and the messages you received.
Could you please forward all the details and your screenshots to resolution@your.rentals ? Our Team will carefully review the situation and do their best to see how we can help further.
Thank you for bringing this to our attention, and again, our sincere apologies for the inconvenience caused.
Best regards,
Your.Rentals
Huis dat we gehuurd hadden
Huis dat we gehuurd hadden, bleek niet te bestaan. Jacuzzi, sauna in vervangend huis werkten niet, zwembad 50% kleiner. Heel veel stuk in en om de villa. Hele vakantie contact gezocht, 1 grote ergernis. Uitsluitend borg terug gekregen achteraf, 0 compensatie. Op mail, app etc reageren ze niet. Schandalige club!
2025年8月29日
自発的なレビュー
Your.Rentals からの回答
Beste Britt,
Het spijt ons zeer te horen over uw ervaring met het geboekte huis in Turkije. Dit is zeker niet de standaard die we nastreven en we betreuren de frustratie die dit u heeft bezorgd.
We stellen het zeer op prijs als u de kans krijgt om te onderzoeken wat er mis is gegaan en ons best doet om het goed te maken. Neem rechtstreeks contact met ons op via resolution@your.rentals, zodat we het kunnen oplossen.
Bedankt voor uw feedback!
– Your.Rentals Team
Annule votre réservation à 2j du départ !!!
J'ai réservé un logement avec Gîtes. Fr. Un interlocuteur de Holidu m'a confirmé la disponibilité de l'appartement. Puis une employée de Your rentals m'a contactée un dimanche, à 3j du départ, pour m'annoncer que le logement n'était plus disponible. Elle m'en a proposé un autre (moins bien, une chambre au lieu de 2, mal placé) au même prix que j'ai refusé. Bilan, je pars en famille dans 2 jours, ma réservation n'est pas encore annulée ni remboursée. Je n'ai pas les moyens de réserver ailleurs. Mon interlocutrice ne parle pas français. C'est une galère sans nom. À 48h du départ, je ne sais pas où je vais faire dormir ma famille !!!
2025年10月19日
自発的なレビュー
Your.Rentals からの回答
Chère Vanessa Ripplinger,
Nous sommes sincèrement désolés d'apprendre votre mauvaise expérience avec votre réservation via Holidu. Ce n'est absolument pas le niveau de service que nous nous efforçons d'offrir, et nous regrettons les désagréments occasionnés. Holidu nous a confirmé avoir procédé à un remboursement intégral.
Par ailleurs, votre avis est très important pour nous, et nous souhaiterions examiner cette situation plus en détail afin d'y remédier et d'éviter que de tels problèmes ne se reproduisent. N'hésitez pas à nous contacter directement à l'adresse resolution@your.rentals si vous avez d'autres commentaires.
Merci pour votre temps.
– Your.Rentals Team
Luca is AMAZING
Luca is AMAZING
Don't know what I would have done if he didn't help me
Very patient, courteous and ever so kind
MANY THANKS LUCA
The BESTEST
2025年10月10日
自発的なレビュー
Your.Rentals からの回答
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along. Luca will be thrilled to know his support made a difference. We’re here whenever you need us again!
Expérience extrêmement décevante et…
Edit: en plus de signaler mon avis qui ne semble pas leur plaire, ils mentent ouvertement et j'ai des captures d'écran en témoignant! Il n'y avais rien de précisé sur l'annonce et dans la description du logement.
---
Expérience extrêmement décevante et comportement inacceptable
J’ai réservé un logement à Paris via Booking.com, géré par Yourental, et j’ai découvert après la réservation qu’un couvre-feu à 19h30 était imposé, interdisant toute sortie de la chambre entre 19h30 et 7h du matin.
Cette information n’était mentionnée nulle part sur l’annonce Booking, ni dans la description du logement, ni dans les conditions de séjour visibles avant la réservation.
Quand j’ai signalé le problème, le gestionnaire a refusé toute annulation sans frais et a eu un comportement irrespectueux et agressif.
Ils vont sans doute répondre ici que “le couvre-feu était indiqué dans l’annonce” — mais c’est faux.
Cela n’apparaît que dans une section cachée (“géré par Yourental”) à laquelle aucun voyageur normal n’a accès avant la réservation, et sûrement pas dans la description principale du logement.
C’est une pratique trompeuse et une attitude totalement non professionnelle.
Plutôt que d’assumer leur responsabilité, ils préfèrent accuser le client et refuser tout geste commercial.
Je déconseille vivement de réserver un logement géré par cette entreprise.
Booking devrait retirer leurs annonces pour préserver la confiance des utilisateurs.
Votre séjour mérite mieux qu’un couvre-feu caché et un service client aussi désagréable.
2025年10月5日
自発的なレビュー
Your.Rentals からの回答
Hi Greg,
We're truly sorry to hear about your experience and completely understand your frustration.
The house rules were clearly and publicly stated on the listing, and guests agree to them when booking. Please know that we are taking your feedback seriously and will follow up with both the host and our internal teams to prevent similar situations in the future.
If you haven’t already, we encourage you to reach out to support@your.rentals
so we can make sure your case is properly addressed.
Thank you again for bringing this to our attention,
The Your.Rentals Team
No support
Waiting for payment to be taken for rental apartment. Going in 5 days timecard not fitting the customer support/reply should do
2025年9月22日
自発的なレビュー
Your.Rentals からの回答
Dear Miss Karen Dutton,
Thank you for your feedback.
We apologize if our response time caused you any concerns. We understand how important timely communication is, especially when preparing for your stay. Please be assured that our team always strives to support our guests as quickly as possible.
Please note that our team responded to your emails and messages on the next business day with the full information you needed. If you require any further assistance, please don't hesitate to contact us at bookings@your.rentals.
We truly appreciate your understanding and look forward to welcoming you soon.
– Your.Rentals Team
Your.Rentals からの回答
Hello Telemachos,
Thank you so much for your kind words! It really motivates us to keep delivering the best service possible.
exceeding my expectation
i contacted the support for an issue regarding a payout not received on time, they have reacted immediately and the issue has been solved within 24 hours. I could not be more satisfied
2025年9月12日
自発的なレビュー
Your.Rentals からの回答
Hi Lella,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that our team delivered the level of service you deserve. Your feedback truly means a lot to us—it motivates us to keep doing what we love: putting our customers first.
Your.Rentals からの回答
Hi Gavin,
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along—they’ll be thrilled to know their support made a difference. We’re here whenever you need us again!
We briefly experienced a payment issue
We briefly experienced a payment issue, but with Anne's help, we resolved it quickly. I'd like to thank
Anne for her effort, helpfulness, and prompt response throughout this entire process.
2025年9月15日
自発的なレビュー
Your.Rentals からの回答
Hi Zeynel,
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along—they’ll be thrilled to know their support made a difference. We’re here whenever you need us again!
Absolutely the worst experience I've…
Absolutely the worst experience I've had, rented a property of them in Sydney and the Custer service was atrocious, having managed hotels for 30 years, I'm dumbfounded as to how they are still operating, I notified their contact of issues am having in the rental and ignored!
2025年9月15日
自発的なレビュー
Your.Rentals からの回答
Dear Jason Sparks,
We are very sorry to hear about your experience at the property in Sydney. We understand how frustrating this must have been, especially given your background in hospitality. This is far from the standard we strive to uphold, and we sincerely apologize for any lack of support you received.
We’d really appreciate the chance to look into what went wrong and do what we can to make things right. Please reach out to us directly at resolution@your.rentals so we can make it right.
Thank you for your feedback!
– Your.Rentals Team
Great experience
I am a host here in the Philippines and its my first time having a booking from this apps and its very satisfying. i recommend this apps to those host out there and to guests that is looking for accommodations.
I also commend Ms. Lidia, for helping me along the way and for being so responsive always. until the booking ends she entertained all my questions . ⭐️⭐️⭐️⭐️⭐️
2025年8月30日
自発的なレビュー
Your.Rentals からの回答
Hello Myleen,
Thank you so much for sharing your wonderful experience! We're thrilled to hear that your first booking went smoothly and that our platform met your expectations. Your recommendation means a lot to us and to future hosts and guests alike.
Great customer service and support to the host
As a host, I really appreciate how responsive and polite it's employee or customer agent. Thru their contact us support link, a company representative immediately sent me email and guide me how to get my payout. We exchanged 4 emails since she patiently answered my questions and she gave me clarifications and guidelines. I literally asked her if this company is a scam, and It is not. It's so amazing how how she handled this question, which I'm very wrong to ask because I had an immediate doubt when I did not received my payout due to some problem with PayPal. She guided me where to input my bank details for direct payment and I got my payout. Thank you so much, for helping me and guiding me.
2025年9月2日
自発的なレビュー
Your.Rentals からの回答
Hi Frazil, thank you so much for your kind words! We're thrilled to hear you had a great experience and that our team delivered the level of service you deserve. Your feedback truly means a lot to us—it motivates us to keep doing what we love: putting our customers first.
Me cancelaron la reserva pero me cobraron la estancia
Alquilé una propiedad en your.rental a través de booking ( ref 5353.356.275) para ir a Tirana. Un cobro a mi tarjeta desde Copenhague sin ninguna referencia hizo saltar una alarma de fraude en mi tarjeta. Contacte con la propiedad a través de booking y ante la falta de respuesta el banco cancelo la tarjeta. Escribí a your.rentals varias veces para informarles de la situación. Finalmente un par de días antes del dia de mi estancia me contestaron q no me preocupara que el pago era correcto y que todo estaba bien. Mi sorpresa el día de mi estancia me cancelan la reserva, luego me llegan mensajes de que el método de pago era no valido!! Os escribí 4 mensajes avisando y solo dijisteis q todo estaba correcto! Pero lo peor no solo me dejaron tirada en Tirana sin alojamiento, sino que los sinvergüenzas después de la falta de comunicación, de cancelarme la reserva van en contra de mi tarjeta cancelada y recuperan el pago!! Así que primero me cancelan la reserva y luego me cobran la estancia!! No os fieis lo más mínimo!! La at al cliente es inexistente, no solucionan ningún problema y encima te cobran!
2025年8月1日
自発的なレビュー
Your.Rentals からの回答
Hola Sara,
Lamentamos profundamente la situación que experimentaste con tu reserva y comprendemos perfectamente tu frustración.
Tras revisar tu caso, confirmamos que el pago inicial fue rechazado por tu banco, lo que generó una alerta de posible fraude. Aun así, cuando nos contactaste, te informamos que la reserva seguía activa y el pago se había procesado correctamente. No recibimos más respuesta por tu parte en ese momento.
El día de tu llegada, recibimos una reclamación bancaria por presunto fraude. Al considerar que ya no deseabas continuar con la reserva, procedimos a cancelarla e iniciamos el proceso de reembolso completo.
No obstante, como el pago quedó en disputa con tu banco, el reembolso no pudo completarse en ese momento. Posteriormente, proporcionamos documentación para defender nuestra posición. Sabemos que esto pudo haber provocado que tu banco rechazara tu reclamación, lo que puede haber generado confusión al mantenerse el cargo.
Queremos dejar muy claro que, aunque el resultado de la disputa nos sea favorable, igualmente emitiremos un reembolso completo, ya que la reserva fue cancelada debido a esta disputa de pago.
Por favor, contáctanos directamente en support@your.rentals
para seguir este proceso contigo y facilitar cualquier documentación que necesites.
Gracias por tu comentario,
El equipo de Your.Rentals
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