Zest Energy Ltd レビュー 

Zest Energy Ltd からの回答

2026年1月13日

Hi Mary,

Thank you for your feedback. I’m sorry that you feel frustrated.

For clarity, your GivEnergy battery installation was completed on 8 January. We allow up to 10 working days to issue the full handover pack, and we are currently on the third working day following installation.

We also spoke with you at 4pm yesterday regarding the Wi-Fi connection to the battery, which was required to complete system setup. I understand this has now been boosted, and we will proceed accordingly.

We remain in contact and will ensure the remaining documentation is issued within the agreed timeframe.

Kind regards,
Zest Energy

Zest Energy Ltd からの回答

2025年12月12日

Hi Noelle,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’re feeling disappointed with the purchase, as that’s not the experience we want any customer to have.

Our aim is always to be clear and transparent about how a system is intended to work and what outcomes can reasonably be expected, and we regret if this wasn’t fully clear at the time. Battery systems are designed to help reduce peak electricity usage and increase the value of solar generation when matched with the right tariff and usage pattern, and results will naturally vary between households.

We do appreciate your positive comments about the installation itself and the installer, and we’re pleased that part of the experience met your expectations.

We’re currently in contact with you directly to review your system setup and usage data in detail, and to make sure everything is configured to deliver the maximum possible benefit going forward.

Kind regards,
Zest Energy

Zest Energy Ltd からの回答

2025年12月1日

Hi Rhona,

Thank you very much for your review.

I’m pleased we were able to resolve the storm-damage issues for you, and I’m glad the work was completed efficiently. I apologise for the brief confusion on-site — our installers contacted the office to confirm the exact scope of the remedial work, as storm-damage corrections can vary and we wanted to ensure everything was completed exactly as required.

In terms of timescales, we have had a high volume of remedial requests recently, but I appreciate your patience while we arranged your visit.

Your follow-up documentation is currently being finalised and will be sent to you shortly. If you need anything in the meantime, please feel free to get in touch.

Thank you again for your feedback.

Zest Energy Ltd からの回答

2025年11月26日

Hi there,

Thank you for taking the time to share your experience. I’m sorry to hear about the frustration this caused.

To clarify, we do make outbound calls from mobile numbers, and if a call isn’t answered our dialler system will automatically retry. However, once someone answers and says they are not interested, the system is designed to stop calling that number for at least 90 days.

It is possible for duplicate entries to exist within data supplied by external lead providers, which can occasionally result in additional calls being made even after a number has been marked correctly. This is not intentional, and we apologise if that has occurred here.

We would really like the opportunity to investigate this properly, remove your details from all data sources, and make sure there is no further contact.

If you could email your number to info@zestenergy.net, we will handle this immediately.

Thank you again for bringing it to our attention.

Kind regards,
Zest Energy Ltd

Zest Energy Ltd からの回答

2025年10月20日

Dear Mr Johnston,

Thank you for your feedback. We’re sorry to hear you feel that the process felt rushed — that was certainly not our intention. You first contacted Zest Energy in 2022 and we’ve provided several quotations since that time, including discussions around battery storage options.

Your recent order was placed on 14 October, and our installers attended as arranged. The payment terms were clearly outlined in the purchase contract, which you accepted — with payment milestones based on deposit, delivery of goods, and final payment upon commissioning.

Unfortunately, we’re unable to deviate from those agreed terms once installation is underway.

We’re confident you’ll see the benefit of your new system once you’ve had a chance to use it, and we remain available if you’d like to discuss any aspect of your installation or payment plan directly.

Kind regards,
Zest Energy Ltd
📧 info@zestenergy.net | ☎️ 0131 467 3257

Zest Energy Ltd からの回答

2025年9月25日

Hello Mobarak,
We believe this review may have been left in error, as the details you mention don’t relate to our company, Zest Energy Ltd. We have no record of you as a customer and the issues described are not part of the services we provide.

If you think this is a mix-up, please contact us directly at info@zestenergy.net or 01314673257 so we can help clarify. If your review was meant for another business, we’d kindly ask you to update it accordingly.

We take genuine feedback very seriously and are always happy to resolve any concerns from our actual customers.