Absolutely fantastic… works everywhere just tap n go with your phone no interest if you pay within the time set or pay a competitive interest rate… can’t go wrong I’ve been using it for years now.. A+... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Love ZIP pay. It is so convenient and easy to set up a repayment schedule that you can afford. It has certainly helped me in weeks when I needed a little extra. It’s accepted in many sites that I lov... もっと見る
企業が回答しました
I love zip because it helps me a lot in budgeting my finances even with a very tight budget due to allowing customers to have the flexibility of paying instalment monthly compared to Afterpay that req... もっと見る
企業が回答しました
Customer service is such a nightmare, they are just taking the piss. I tried to submit a request to reduce my credit amount as I need this for my re-finance. They not only lied about contacting me, bu... もっと見る
企業が回答しました
企業情報
当該企業による記述
Founded in Australia in 2013, Zip is a homegrown financial services company, helping people manage real life with smarter, more flexible ways to pay, borrow and plan. We believe money should help people move forward, not hold them back. Through a growing range of products - including Zip Pay, Zip Plus, Zip Money, Zip Personal Loan and ZMobile - Zip gives Australians more choice and control over their everyday finances. Whether it's managing day-to-day expenses, funding life's bigger moments or staying connected, Zip helps people stay in control today and move towards tomorrow. We're here to help Australians spend better, live lighter and unlock their financial potential.
連絡先
Level 7/180 George St, 2000, Sydney, オーストラリア
- 02 8294 2345
- hello@care.zip.co
- zippay.com.au
4.2
ほぼ満足
4089件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Zip AU からの回答
Hi there,
Thank you so much for the love!
We’re so happy to hear you’re enjoying Zip and having such a positive experience with us. Your support means a lot to our team!
Always feel free to reach out to us. Have a great day!
- Johny
Zip AU からの回答
Hi Robyn,
Thanks for reaching out and sharing your feedback with us!
We’re so glad to hear you’ve found Zip easy to use and reliable. Providing a smooth and convenient experience is exactly what we aim for.
Feel free to reach out to us anytime!
- Johny
Zip AU からの回答
Hi there,
Thanks so much for the great feedback!
We’re really glad to hear Zip has been working well for you and that you’ve had a positive experience with us.
We appreciate your support!
- Johny
Customer service is such a nightmare
Customer service is such a nightmare, they are just taking the piss. I tried to submit a request to reduce my credit amount as I need this for my re-finance. They not only lied about contacting me, but also came up with some arbitrary reason to close the complaint I lodged by saying they didn’t receive the ‘ requested information ‘ that was asked 2 hours prior closing the complaint. They didn’t process my request claiming I didnt get back to them. No call, or text or email was received from my end before I got an email claiming they couldn’t process the request due to the inability to contact me. I don’t know what happened in their customer service department, or there are just people taking the piss regarding customer’s request in the department. I really just hope it is not their moto to deal with customers’ requests. The person who closed the complaint was named Amirah. Just be mindful, if you ever submit a complaint and further information is asked , you have 2 hours to respond before they mark the complaint as closed.
2026年8月28日
自発的なレビュー
Zip AU からの回答
Hi Ben,
We’re sorry to hear about your experience, particularly when you were trying to make an important change to your account.
We understand your concerns around the communication you received and how your complaint was handled. This isn’t the experience we want for our customers, and we’d like the opportunity to review what happened and ensure your request is properly addressed.
Please reach out via the form below so we can take a closer look:
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360007286675&tf_description=REF:382022
- Johny
Better than Banks to deal with!
Very useful easy to work with as long as one understands how to budget and keep within agreed $$$ limits. User friendly and I hope to continue for a long time.
2026年8月26日
自発的なレビュー
Zip AU からの回答
Hi Tadeusz,
Thank you for reaching out and sharing your fantastic feedback!
We’re glad to hear you’re finding Zip useful, user-friendly and easy to manage. It’s great to hear the flexibility works well for you alongside keeping within a budget that suits your circumstances.
We really appreciate your continued support and hope to have you with us for many years to come!
- Johny
Zip AU からの回答
Hi Donna,
Thanks so much for the great feedback!
We’re glad to hear you’re finding Zip easy to use and helpful for managing bills and repayments. It’s great to know the experience has been smooth and convenient for you.
We really appreciate your support!
- Johny
Love ZIP pay
Love ZIP pay. It is so convenient and easy to set up a repayment schedule that you can afford. It has certainly helped me in weeks when I needed a little extra.
It’s accepted in many sites that I love to shop in. No interest pay back is very appreciated.💕
2026年8月21日
自発的なレビュー
Zip AU からの回答
Hi Jane,
Thanks for sharing your experience with us!
We’re delighted to hear you’re loving Zip Pay and finding the repayment flexibility convenient and helpful when you need a little extra breathing room.
It’s also great to know you’re enjoying being able to use Zip at so many of your favourite places. We appreciate the kind words!
- Johny
Great product the best
Great product, I would be happy to recommend to anyone. It works every time and helps budget in these challenging times. I use it regularly just to get through day to day expenses.
2026年8月23日
自発的なレビュー
Zip AU からの回答
Hi John,
It’s amazing to hear how Zip has been helping you manage your finances and giving you that extra support when needed.
I really appreciate your recommendation and continued support :)
-Joseph
Absolutely fantastic… works everywhere…
Absolutely fantastic… works everywhere just tap n go with your phone no interest if you pay within the time set or pay a competitive interest rate… can’t go wrong I’ve been using it for years now.. A+ with customer support also & you can understand what that are saying👍👍
2026年8月22日
自発的なレビュー
Zip AU からの回答
Hi Paul,
What a fantastic review to read 💜
I’m so glad Zip has been easy and convenient to use over the years, and that tap and go has made everyday purchases even simpler.
It’s also great to hear you’ve had such a positive experience with the Customer Support team. Thanks so much for the A+ and your continued support 👍
-Joseph
Great but limited.
It’s great use it every fortnight i don’t pay $40 a month like it says to I pay it back in full as soon as I get paid so if my limit is $350 I use that and pay it back in full but never understood I was was classed as not being able to be to be accepted for zip money or the other higher limits. But other then that if you need help for subscriptions and little things it’s perfect!
2026年8月21日
自発的なレビュー
Zip AU からの回答
Hi Cooper,
Thanks for sharing your experience with us.
We’re glad Zip has been helpful for managing those smaller everyday expenses. We also understand your questions around eligibility for Zip Money and higher limits. Eligibility is determined by considering a range of factors, with repayment history being just one part of the overall assessment.
We appreciate your feedback and continued support!
- Johny
I had a zip account
I had a zip account, never missed a payment and they suddenly closed my account. Could not get an explanation from them. Just paid it off and closed accounts for good
Very bad customer service
****Updated they emailed and fixed the issue
2026年8月18日
自発的なレビュー
Zip AU からの回答
Hi Christy,
I’m sorry to hear about your experience and appreciate you taking the time to share your feedback.
So I can look further into what happened, can you please provide your details using the form link below?
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382022
Once received, I’ll be able to securely review your account and correspond with you via email.
- Amirah
Devastating and dehumanising…
Devastating and dehumanising experience. When I first signed up back in 2019 I was only jobseeker, only getting very little a fortnight. After a few years of being a loyal customer I had to go on hardship payments as I was having a tough time. After I had paid my balance I contacted hoping to get the lock off of both of my accounts, instead they were closed. I remember I have contacted several times for an explanation but I never truly got one. This month I decided to contact again to see if I was eligible to reopen my accounts. I was made to reapply only to be denied. I don’t understand how it was ok for a 19 year old without a job to be able to have 2 open accounts and now that I have a stable income, that is a lot more than when I first signed up, I can’t use Zip. Interesting terms and conditions.
I only tried to use Zip again as I saw it as my only way to pay for medical assessments.
2026年8月10日
自発的なレビュー
Zip AU からの回答
Hi Cindy,
We’re sorry to hear about your experience, particularly after being a Zip customer for several years. We understand how disappointing it would be to receive an outcome you weren’t expecting.
Applications are assessed based on current circumstances and our lending criteria at the time of application, which means a previous approval doesn’t guarantee that a new application will be approved.
We appreciate that you’ve been seeking clearer answers and would welcome the opportunity to provide further clarification privately. Please reach out to our team via the form below:
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382022
- Johny
I like the idea of having back up money…
I like the idea of having back up money as sometimes the builder I work for can take 4 to 5 weeks to pay so zip gets me through then I pay it back as quick as possible and haven’t paid any interest in over 2 years. The only shitty thing is the rewards system is very ordinary and in 9 years have never received a red cent in bonuses of rewards. I think I only pay the admin fee off $9.95 which is fine. I hardly read statements so maybe I should check and see if there’s any hidden costs. But overall ZIP has been great for me.
2026年8月13日
自発的なレビュー
Zip AU からの回答
Hi Mark,
Thanks for reaching out to share your feedback with us.
We’re really pleased to hear Zip has provided you with helpful flexibility over the years and has worked well for your circumstances. We also appreciate your honest feedback about our rewards offering and understand there’s room for us to improve the experience.
Thanks for being with Zip for 9 years and for sharing what’s working well, as well as where we can do better.
- Johny
I love zip because it helps me a lot in budgeting
I love zip because it helps me a lot in budgeting my finances even with a very tight budget due to allowing customers to have the flexibility of paying instalment monthly compared to Afterpay that requires you to pay fortnightly. That is why even though Afterpay gave me $4,000 to use I can only use the amount that I can afford to pay fortnightly. Its my habit to only borrow money from credit card that I can afford to pay without much interest so I always refer zip pay to other people even though I don’t get credit from zip pay for it. Even though I am sad that zip pay reduced the maximum amount I can borrow to only $1,500. That is why I only give 4 star
2026年8月3日
自発的なレビュー
Zip AU からの回答
Hi there,
I really appreciate you sharing such a thoughtful review. It’s great to hear Zip Pay has been helping you manage your budget in a way that suits your circumstances and that the repayment flexibility has been useful for you.
Thank you as well for recommending Zip to others and for your continued support. I appreciate your feedback around the product changes too.
Have a great day :)
-Joseph
Super easy
Super easy, reasonable rates and great versatility in terms of repayment options.
2026年8月13日
自発的なレビュー
Zip AU からの回答
Hi Natalia,
It’s fantastic to hear you’ve found Zip simple to use, with reasonable rates and repayment options that give you plenty of flexibility.
I really appreciate you sharing your experience :)
-Joseph
I got zip plus high interest even on small amounts
I got zip plus and they only offer $1000 interest free..before it used to be $1500 and $10 monthly fee which is ok if you have even $20 balance..at the end of month but interest for over $1000 not worth while others credit cards giving 6 months int free even $20,000 ... so not good anymore.. wont recommend
2026年7月25日
自発的なレビュー
Zip AU からの回答
Hi Sam,
I’m sorry to hear about your experience and appreciate you taking the time to provide this feedback.
So I can look further into this, can you please complete the form below:
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382022
Once received, I’ll be able to securely access your account and correspond with you via email.
-Joseph
Great customer service
2026年8月12日
自発的なレビュー
Zip AU からの回答
Hi Gavin,
Thanks so much for the great feedback! We're thrilled to hear you had a great experience with our team :)
We really appreciate your support!
-Patrick
Each month I’m being make to fight for…
Each month I’m being make to fight for the 70 dollars cash back if you send more than. 700 and pay it on time
2026年8月10日
自発的なレビュー
Zip AU からの回答
Hi there,
I’m sorry to hear and understand how frustrating this would be.
I’d like to have this looked into further for you. Please provide your details using the form below:
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382022
Once received, I’ll be able to review your concerns and correspond with you via email.
- Amirah
To be treated with respect and empathy…
To be treated with respect and empathy amidst financial troubles.
2026年8月6日
自発的なレビュー
Zip AU からの回答
Hi Scott,
Thank you for sharing this!
I’m really pleased to hear you felt respected and supported during a challenging financial period.
Being met with empathy and understanding can make such a difference when things are difficult, and I’m glad you had that experience with Zip.
Wishing you all the best 💜
- Amirah
Friendly support staff
Friendly support staff. Prompt replies. Very helpful business.
Happy customer here
2026年8月5日
自発的なレビュー
Zip AU からの回答
Hi there,
It’s wonderful to hear the team was friendly, prompt, and helpful throughout your experience.
Thanks for taking the time to share this :)
-Joseph
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。