Absolutely fantastic… works everywhere just tap n go with your phone no interest if you pay within the time set or pay a competitive interest rate… can’t go wrong I’ve been using it for years now.. A+... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Love ZIP pay. It is so convenient and easy to set up a repayment schedule that you can afford. It has certainly helped me in weeks when I needed a little extra. It’s accepted in many sites that I lov... もっと見る
企業が回答しました
I love zip because it helps me a lot in budgeting my finances even with a very tight budget due to allowing customers to have the flexibility of paying instalment monthly compared to Afterpay that req... もっと見る
企業が回答しました
Customer service is such a nightmare, they are just taking the piss. I tried to submit a request to reduce my credit amount as I need this for my re-finance. They not only lied about contacting me, bu... もっと見る
企業が回答しました
企業情報
当該企業による記述
Founded in Australia in 2013, Zip is a homegrown financial services company, helping people manage real life with smarter, more flexible ways to pay, borrow and plan. We believe money should help people move forward, not hold them back. Through a growing range of products - including Zip Pay, Zip Plus, Zip Money, Zip Personal Loan and ZMobile - Zip gives Australians more choice and control over their everyday finances. Whether it's managing day-to-day expenses, funding life's bigger moments or staying connected, Zip helps people stay in control today and move towards tomorrow. We're here to help Australians spend better, live lighter and unlock their financial potential.
連絡先
Level 7/180 George St, 2000, Sydney, オーストラリア
- 02 8294 2345
- hello@care.zip.co
- zippay.com.au
4.2
ほぼ満足
4089件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Zip is a lovely way to enjoy the…
Zip is a lovely way to enjoy the pleasure of having access to credit when the finances are tight and financial support is needed.I really love having the opportunity to use zip to pay for certain expenses that I can’t afford usually.
2026年7月13日
自発的なレビュー
Zip AU からの回答
Hi Rhiannon,
Thanks so much for your kind words.
We're delighted to hear that Zip has been able to provide you with extra flexibility when you need it most. It's great to know our service has helped make managing certain expenses a little easier.
We truly appreciate your support and look forward to continuing to be there for you whenever you need us 💜
- Amirah
It is better than other credit card,and…
It is better than other credit card,and very quick to pay it.very happy.
2026年7月11日
自発的なレビュー
Zip AU からの回答
Hi Naime,
Thank you so much for your wonderful review!
We're thrilled to hear you're happy with your experience and that you find Zip a quick and convenient way to manage your repayments.
We really appreciate your support and look forward to continuing to provide you with a great experience😊
- Amirah
Zip AU からの回答
Hi Tina,
Thank you for the 5-stars!
We're so pleased to hear you've had a great experience with Zip. Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to continuing to provide you with a great experience! 😊
- Amirah
Ethan was very easy to communicate…
Ethan was very easy to communicate with. He listened and understood my problem and the quickly addressed them in a way I was able to understand easily. When asked further questions he was very knowledgeable and helpful. The whole experience was an easy enjoyable one and my problem was solved efficiently. Thank you
2026年7月10日
自発的なレビュー
Zip AU からの回答
Hi Peta,
Thank you so much for taking the time to share your experience!
We're delighted to hear that Ethan was easy to communicate with, took the time to understand your concerns, and explained everything clearly.
We'll be sure to pass your kind words on to Ethan 💜
Thanks again for your support!
- Amirah
Great product, great customer service
ZIP is an incredibly handy service. Recently I needed to contact support and my query was handled perfectly.
2026年7月10日
自発的なレビュー
Zip AU からの回答
Hi Jeff,
Thank you for your wonderful review!
We're so glad to hear that you find Zip a handy service and that your recent experience with our Team was a positive one. It's great to know your query was handled smoothly and to your satisfaction.
We truly appreciate your support and look forward to continuing to provide you with excellent service😊
- Amirah
I am great full to join in Zip because…
I am great full to join in Zip because it helps me a lot for my bills and other finances.And very convenient for me to pay the bills on time. I will recommend the Zip to anyone who needs support financially. And affordable to pay the repayment . Thank you Zip
2026年7月6日
自発的なレビュー
Zip AU からの回答
Hi Gina,
Thanks so much for your kind words!
We're delighted to hear that Zip has made managing your finances a little easier and more convenient.
Your recommendation means a lot to us, and we appreciate your support 💜
- Amirah
Zip AU からの回答
Hi Jako,
Thank you for your lovely feedback!
We're delighted to hear you found our service helpful and reliable. We appreciate your support 💜
- Amirah
Zip plus it’s very easy to used and zip…
Zip plus it’s very easy to used and zip money easy to access to pay flights ang tap for payment no word to say it’s my experience it’s a very good to use company
Quick easy to access I recommended to all my family and friends
2026年7月4日
自発的なレビュー
Zip AU からの回答
Hi Myra,
Thanks for your amazing feedback!
We're so glad you're enjoying the convenience and ease of using Zip. It's fantastic to hear you'd recommend us to your family and friends 💜
We really appreciate your support!
- Amirah
I love having Zip on hand for those…
I love having Zip on hand for those unexpected emergencies
Simple to use repayments easy
You are rewarded with increases for good conduct which is fair enough
All about trust and reliability
What could be easier
So no to expensive bank credit cards
Zip is so inexpensive and manageable
Would always recommend
2026年7月4日
自発的なレビュー
Zip AU からの回答
Hi Andy,
Thank you for your thoughtful feedback!
It's great to know that you value the flexibility, manageable repayments, and convenience that Zip provides.
Your recommendation means a lot to us, and we're grateful for your trust.
- Amirah
I’m very happy with zip
2026年7月3日
自発的なレビュー
Zip AU からの回答
Hi Yasmen,
Thank you for your kind review! We're so pleased to hear you are happy with Zip.
We appreciate your support and look forward to assisting you again.
- Amirah
Great customer service
Contacted zip in relation to an account issue I was having, and the bloke I spoke with sorted the issue within a matter of minutes. Very helpful, friendly and great customer service!
2026年6月30日
自発的なレビュー
Zip AU からの回答
Hi Evan,
Thanks for providing your 5 star review!
We are thrilled to hear that our team member was able to sort out your account issue so quickly.
Providing great customer service is what we aim for every day, and I'll be sure to pass your kind words along to the team. Thanks for choosing Zip!
-Jessie
New customer review
I just recently started an account with Zip, and I must say that it has been a positive experience so far. It was simple to apply and start using their service. I have worked with other ‘pay in 4’ apps, but I feel like Zip has been the best so far! I was able to make multiple different orders, and even make early payments with ease. I give it 5 stars, and can honestly say that Zip has exceeded my expectations! Highly recommend!
2026年6月15日
自発的なレビュー
Zip AU からの回答
Hi Jordan,
Thank you so much for the fantastic 5-star review!
I am so thrilled to hear that your experience with Zip has exceeded your expectations and that you're finding it so easy to manage your orders and make early payments.
We’re glad to have you with us and are committed to keeping things simple and seamless for you as you continue to use your account.
Thanks for the high recommendation and for choosing Zip 💜
- Amirah
Changing details online
2026年6月23日
自発的なレビュー
Zip AU からの回答
Hi Trudy,
Thank you for the 5-stars!
Should you require any assistance, please complete the form below.
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382022
Have a lovely day 💜
- Amirah
Locked out of app and account
Locked out of app and account
Website says to fill out the form
How can I change my number when I need access to my account for a reference number ?
Website says “ Please login to your online banking account and view your most recent payment to Zip. The payment reference number attached to this payment begins with the letter "P". We require this exact code as a security measure in order to update your details. Please enter the numbers only here.”
And I need this reference number to proceed with changing my phone number … but can’t access it as I’m locked out? Flawed system and I can’t see any way to fix it as no one has replied to me so I have to leave this bad review.
I’ve submitted requests to speak to customer service
I’ve left messages on the instagram account and comments on posts and still no reply
I want to make my repayments as normal but have been locked out
2026年6月18日
自発的なレビュー
Zip AU からの回答
Hi Meabh,
I completely understand your frustration , please accept our sincere apologies for the extended wait time and any inconvenience caused.
We have responded to your Facebook message with a secure form. Please complete it so our team can follow up with you directly regarding your account.
Alternatively, you can complete the link below:
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382022
Your comments help us identify areas for improvement and feedback has been escalated for internal consideration.
I hope to hear from you soon.
- Amirah
Awesome
Awesome
Easy to use with repayments tailored by yourself within guidelines that work.
2026年6月19日
自発的なレビュー
Zip AU からの回答
Hi there,
Thank you for your feedback. It’s great to hear you’re finding Zip easy to use and that the flexible repayment options are working well for you.
Being able to tailor repayments to suit your budget can make a real difference, so I’m pleased you’re getting value from the product.
Have a great weekend :)
-Joseph
Unfortunately I wasn’t able to pay my…
Unfortunately I wasn’t able to pay my orders on time however when I was able to pay I paid them all. On the same exact day zip suspended my account and did not send an email or anything to inform me about suspending my account. That is poor communication. I have spent at least 12,000 through zip. With this experience I would not recommend using this app.
2026年6月18日
自発的なレビュー
Zip AU からの回答
Hi Soleena,
Thank you for sharing your feedback. I’m sorry to hear you were disappointed by the account suspension and the lack of communication around it. I understand how frustrating it can be, especially after being a long term customer and making payments to bring your account up to date.
Account access and availability are reviewed based on a range of factors, and I appreciate your concerns regarding the communication you received. Thank you for taking the time to share your experience, as feedback like this helps identify areas where we can improve.
So I can look further into this, can you please provide your details in the form link below
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382022
Joseph
Happy Custumer
Since l've used Zip money and Zip pay , i am really felt satisfied and happy custumer . I paid all my bills tru zip its worth it . If i need to purchased something it easy for me and not to much hassle . I am glad that i become member and i want to stay forever . Thank you
2026年6月19日
自発的なレビュー
Zip AU からの回答
.Hi Nancy,
Thank you for sharing your experience. It’s wonderful to hear that both Zip Money and Zip Pay have been helping you manage your bills and purchases with ease.
I’m delighted to know you’ve been happy with the service and that Zip has made things more convenient for you. Your continued support means a lot.
Thank you for being a valued customer, and I look forward to continuing to support you in the future.
-Joseph
Fraud Department is a joke
Great until you have to speak to a human. Their fraud department is a joke. It’s impossible to contact anyone and the process is so redundant and frustrating.
The app makes it impossible to contact anyone other than a chat bot with no ability leave the conversation to find the relevant information and come back. You have to start a new chat.
When you do speak to a human they have no ability to do anything other than read a script and repeat the same words even if it makes zero sense.
2026年6月17日
自発的なレビュー
Zip AU からの回答
Hi Chelsea,
Thanks for taking the time to provide your feedback.
I am sorry for the frustration you’ve experienced trying to resolve a fraud matter. It is never our intention to make contacting us difficult or to leave you feeling unheard. We take this feedback seriously and want to connect you with someone directly to follow up on this matter. Please reach out to us directly via this link here: https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360007286675&tf_description=REF:2044
Thank you,
Jessie
As a pensioner I find Zip absolutely…
As a pensioner I find Zip absolutely wonderful. Very patient as I get behind sometimes Zip has helped me so much. I thank you
2026年6月1日
自発的なレビュー
Zip AU からの回答
Hi Roberta,
Thanks for the 5-star review!
Hearing how Zip has helped you manage things at your own pace is exactly why we do what we do.
Thank you for your support 💜
- Amirah
Get Ziped !
Well, Zip has been very helpful in many ways, from the easy way to get to the affordable way to pay. I like it!
2026年6月11日
自発的なレビュー
Zip AU からの回答
Hi Fredrico,
Thanks for your 5 star review 🙂
It’s awesome to hear that you're finding our setup easy to use and affordable. We appreciate your support!
-Jessie
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