Zonar レビュー 

Zonar からの回答

2025年9月3日

Thanks for the feedback about our platform training. We'll be sure to share your feedback with our training team. Someone will be reaching out to you to schedule some more hands-on training. In the meantime, we're here to support you. We offer unlimited training and have resources available in our help center on every topic you can imagine. Please let us know how we can help you get the most out of our platform.

Thank you!
Zonar Support

Zonar からの回答

2025年9月3日

Hi Ashli, Thank you for the great review! We're here for you if you need anything at all. Please don't hesitate to reach out for assistance, a refresher, or continued knowledge of new products and features.

Zonar Customer Experience Team

Zonar からの回答

2025年9月3日

Thank you for the 5* review. Once you get the hang of the basics, definitely check out the advanced options to get the most out of the system. We can do a lot to help you and your company reduce wear and tear, manage driver behavior, safeguard your assets and more.

Thanks!
Zonar Customer Experience Team

Zonar からの回答

2025年9月3日

Thanks for the great review!

Zonar からの回答

2025年9月2日

Hi Rob, would love to know more about what would benefit your business that didn't hit the mark. We continuously enhance and develop based on our customers' needs. Please feel free to give us a call and provide more information about what would be meaningful for your business.

Thanks,
GPST Support Team

Zonar からの回答

2025年9月2日 に更新

We take all reviews very seriously and carefully examine the account history to ensure we have done everything possible to deliver a great customer experience. After reviewing the interactions on this account, we found that the customer has been loyal to GPS Trackit since 2019 and had only one reported issue in 2025 before their cancellation request. The challenges the customer faced with support during the cancellation process are a valid reason for their critical feedback. We apologize for the difficulties encountered and have taken appropriate internal steps to ensure a smoother cancellation experience in the future. The customer was also provided a credit to address the delay in their cancellation.

Zonar からの回答

2025年9月2日

We take all customer feedback very seriously and have thoroughly reviewed the account history to confirm our efforts to provide an excellent experience. Our records show that the customer has been a loyal user of GPS Trackit since 2023 and had no reported issues during 2025 prior to requesting cancellation. We acknowledge that the difficulties encountered with support during the cancellation process are a valid reason for the customer’s critical review. We sincerely apologize for the inconvenience caused and have implemented internal measures to improve the cancellation experience. Additionally, the customer was issued a credit to compensate for the delay in their cancellation.

Zonar からの回答

2025年7月23日

We’re sorry for the experience this customer had, and we’ve worked directly with them to resolve the issue. We recognize the failure with the starter disable feature and, to help make things right, we waived both the termination fee and the 60-day cancellation policy. Thank you for your feedback—it helps us improve our service.

Zonar からの回答

2025年7月7日

We’re sorry to hear about your experience. We identified that an internal error in how your cancellation was processed resulted in an additional month being billed. We promptly reversed the charge, and the issue has been resolved.

We sincerely regret that this occurred and have taken steps to ensure it doesn't happen again. We attempted to follow up with you to confirm, but were unable to reach you.

If you have any further concerns, we’d be happy to assist.

Thank you,
GPST Billing Team

Zonar からの回答

2025年7月7日

Hi Brian Ritchie, We’ve attempted to contact you regarding your review and cancellation request. You signed up with us in April 2024, and up until your recent request, we had not received any concerns or complaints about your experience with our products or services.

As part of our commitment to customer satisfaction, we offer a 90-day satisfaction period at the beginning of every service to allow customers ample time to evaluate our offerings. Our 60-day cancellation policy, which applies after this initial period, is clearly outlined in our terms and conditions and is intended to ensure transparency and fairness.

We value all feedback and would be happy to speak with you directly if you’d like to discuss your concerns further.

Thanks,
GPST Support