Zucchero Canada レビュー 

148
•
TrustScore 5段階評価の4.5

4.7

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5つ星のうち5の評価

Please stop sending me these, I keep rating your company, it will always be 5 stars, im really done filling this out, if I don't fill it out uou send it again and again, or your computer does, i will... もっと見る

企業が回答しました

5つ星のうち5の評価

Thank you for your service, my kid loves the diaper cream I make with cocoa for his sensitive skin. Buying a bulk order just makes sence. My ears also get a break from the complaints daddy... もっと見る

企業が回答しました

5つ星のうち5の評価

I have been buying Canada Cacao Company's cocoa mass, nibs, cocoa butter, molds, melter and books since I started my keto fine chocolate business in 2020. Their cocoa is superior. Their service is exc... もっと見る

企業が回答しました

5つ星のうち4の評価

The experience was good, though I wasn't happy with the addition of an insurance charge that I didn't get a choice about having. Or the repeated request for my review. I know it helps your busines... もっと見る

企業が回答しました

企業情報

  1. 製菓用品店
  2. ・
  3. 卸売業者
  4. 菓子卸売業者
  5. 仕出し飲食料品の提供業者
  6. 食品機械提供業者
  7. 食品提供業者

当該企業による記述

Zucchero Canada, a division of Canada Cacao Company, opens doors to a realm of culinary joy. Discover the finest Venezuelan & Peruvian cocoa beans, chocolate molds, and baking supplies. We cater to chocolate lovers, pastry artisans, and home cooks. Our online store offers seamless access to premier pastry tools, fueling your culinary passion and illuminating your creations. Explore curated premium products, including Mol D art, CW, Pavoni Italia, FBM, and Martellato. Elevate your art with Bagatelle French flour and Venezuelan cocoa butter, all conveniently in one place. Proudly Canadian and Women-Owned, Zucchero Canada embodies culinary excellence and innovation. Your journey to culinary mastery begins with us!


連絡先

4.7

優良

TrustScore 5段階評価の4.5

148件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

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4.7

すべてのレビュー

(148)

過去12か月のレビュー数: 59件

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5つ星のうち1の評価

Through no fault of your company our…

Through no fault of your company our cacao beans are stuck in Canada Post. We asked for a quote to ship one more bag (obviously NOT with Canada Post) on Monday. So far we have heart nothing.

2024年11月14日
Zucchero Canada ロゴ

Zucchero Canada からの回答

Hi Crispin,

Once again, I sincerely apologize for the inconvenience and for the delay in getting back to you; it was my oversight.

To make it right, we will ship you a new bag via Purolator and cover the shipping cost difference to ensure it reaches you promptly. While Canada Post is typically the only viable option for remote areas, we want to provide a better solution for you this time.

Thanks!

Kati

5つ星のうち5の評価

Professional experience

There was a miscommunication about the duties on my items ordered but this was quickly rectified and I received a refund. Shilling was quick and customer service was prompt.

2024年10月30日
Zucchero Canada ロゴ

Zucchero Canada からの回答

Thank you very much! ;)

5つ星のうち2の評価

I never received my package the first…

I never received my package the first time I ordered, but I understand that was Fedex's problem. My order was sent again BUT it wasn't complete, one of the items was missing. I reached out to them about the missing item and I was told they will look into it and I never heard back so I re ordered the missing item so I paid for it twice. And after waiting more than a month for a package that never arrived, they did re send my order with a different carrier, it was flour, flour that I waited for for more than a month turned out to be so bad! It smelled of chemicals when mixed into a dough and the color of the dough changed, yellow paint-like spots appear, which eventually dissolved but who knows what kind of chemicals were added to the flour to have that reaction. I am still waiting for the missing item, which I paid for twice because it was missing from my order and they never said they will replace it, so hopefully I receive it. I don't think I will be ordering from them again.

2024年9月13日
Zucchero Canada ロゴ

Zucchero Canada からの回答

Hi Adelina,

We’re truly sorry to hear about your experience and sincerely apologize. As you know, we did everything we could to resolve the issue, including sending your order twice at no cost to you. We also followed up with both courier companies involved. Regarding the missing item, this situation was unusual, as we provided proof that everything you ordered was shipped. We believe there may have been a courier error, as the package was initially sent via Purolator but was delivered by UPS—something that has never happened to us before.

Regarding the flour, please note that the vitamins added are required by North American law, which may explain the difference you’ve noticed. However, we will reach out to Foricher to clarify this further. We are confident that no chemicals are added to the flour—any variation is likely due to the blending of iron or other vitamins.

We hope you will consider giving us another opportunity in the future. Thank you for your understanding.

Best regards,
Kati

5つ星のうち3の評価

le sac de farine T-65 qu'on a reçu…

le sac de farine T-65 qu'on a reçu était à 1 mois et demi d'être périmé et en plus le sac était ouvert, il n'était pas hermétiquement fermé.
La compagnie nous a offert un rabais de 20% alors merci pour l'effort, mais quand on commande on devrait nous aviser de la date d'expiration du produit.

2024年8月24日
Zucchero Canada ロゴ

Zucchero Canada からの回答

Bonjour Eileen,

Nous nous excusons sincèrement pour les désagréments causés. Nous faisons tout notre possible pour vous apporter une solution. Concernant le sac ouvert, c’est très inhabituel. Parlez-vous d’un sac endommagé ou complètement ouvert ? Tous nos sacs sont scellés en France, mais comme ils sont en papier, il arrive parfois qu’ils soient légèrement endommagés ou fissurés pendant le transport.

Encore une fois, nous vous présentons nos excuses pour les désagréments et espérons que vous nous donnerez une nouvelle opportunité à l'avenir.

Merci de votre compréhension.

Cordialement,
Kati

5つ星のうち5の評価

Terrific Service.

I had to drive through Calgary on my way to meet a deadline in Saskatoon. Kati met me early in the morning so that I could pick up my order and be on my way.

2024年8月20日
Zucchero Canada ロゴ

Zucchero Canada からの回答

Thank you very much!!!

5つ星のうち4の評価

Delighted to find T 65 flour available…

Delighted to find T 65 flour available at a reasonable price in Canada. It has been one of my goals to try making baguette with the proper French flour to compare it to the limited choices (Rogers and Robin Hood) here in Canada.

Only problem was the website showed two 10 kg bags and one 5 kg and what showed up was a 25 kg bag - a little harder to handle. Many people would find a bag that heavy too much to handle.

Working with the flour has been interesting. I am getting a dough that looks more like the ones I see on videos - smoother and more elastic. Still learning how to use it and trying different techniques.

2024年7月20日
Zucchero Canada ロゴ

Zucchero Canada からの回答

Hi Paul, Thank you so much for your thoughtful review!
We’re delighted to hear you were able to find T65 flour at a reasonable price and that you’re already experimenting with it in your baking journey — especially for authentic baguettes!

We truly appreciate your feedback about the packaging. You're absolutely right — 25 kg can be a bit much to handle for some, and we’re actively working on improving how product sizes are displayed on our website to avoid any confusion in the future.

It’s wonderful to hear that the flour is performing well and giving you results closer to traditional French dough. We look forward to hearing how your baguettes turn out as you continue to explore new techniques!

5つ星のうち5の評価

What a lovely company to deal with

What a lovely company to deal with. The customer service was fantastic. Prompt filling the order and also an accurate description of product. Delicious chocolate, and cocoa! Thank you!

2024年6月27日
Zucchero Canada ロゴ

Zucchero Canada からの回答

Thank you!

5つ星のうち5の評価

Fast friendly service

Fast friendly service! This is the third time I have ordered from this company in 4 months. Great communication and quick shipping!!!!

2024年5月19日
Zucchero Canada ロゴ

Zucchero Canada からの回答

Hi Jeremy, your wonderful review made our day! Thank you so much for sharing your experience ;)

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