I ordered a lamp. They collected the money and sent me a shipping confirmation. But the tracking info showed the lamp had not been sent and the postal service had only received a notification af a pending shipment.
The company's response to my emails requesting info on the shipment's whereabouts was a statement saying they had sent the lamp but with no additional proof. They claimed to have contacted the carrier but with no proof. Luckily the lamp turned up two weeks later. But will not purchase at Moominshop again, it's too much hassle.