Dunelm のレビュー


5つ星のうち1の評価

Consistently the worst delivery service…

Consistently the worst delivery service I have ever received from an online furniture supplier. I have spent thousands of pounds with this business over the last 2 years, they do not care about their customers. They use a lousy delivery partner (Panther Group for large items or Hermes for smaller items) both of these businesses are a reflection of the total lack of care and consideration this business has for the end user. At least 4 out of 5 deliveries, arrive damaged, or don't arrive at all. Poor excuse for a service every time, I will never use them again!

2021年12月15日
自発的なレビュー

Dunelm からの回答

Dear Emma A

Thank you for taking the time to leave your review.

Customer satisfaction is our primary concern and I am sorry to hear of this experience and that you have felt let down.

We will ensure this is passed to our management team as your custom and feedback is very important to us.

Kind regards
Michelle