I was dubious about buying from Sofology due to some bad online reviews, but so far I am glad I took the chance. Everything went surprisingly well. From browsing their website to visiting the store, discussions with the staff, the ordering process, scheduling delivery and the actual delivery. There were no issues whatsoever. The sofa and chairs we bought (Radley in leather) are comfy, and seem to be of decent quality. After four months of use there are no noticeable defects. We'll have to wait and see how they stand up over time of course, but so far we are very happy. There has been no need to contact customer service yet so I can't comment on that aspect. As things stand, based on my experience, I would be happy to purchase more products from Sofology and would happily recommend them to others.