Scrivens in Colchester. Absolutely appalling treatment of my 100 year old mother, they repeatedly offered her appointments at places that were inaccessible for her, eventually got her an appointment at one of their satellite sites, sorted her aids out and said they would order new ear inserts for her. Weeks later we get a letter saying she needed to see her GP! We get an appointment and take her to GP, the GP said she has asked to check if Mums ears are clean before sending a referral, obviously they are clean as she had recently had them cleaned and had also seen the Scrivens consultant! What a waste of the GP's time! Then some weeks later we get a call from the GP surgery saying they had to do a new referral as Scrivens had retrospectively applied new rulings which meant my mother had to start all over again!!! She is 100 years old and has been through all this for nothing, Scrivens are appalling!

You'll see an attached response from Scrivens, its a standard response that gets sent to everyone on social media that has a complaint about them, nothing changes, disgusting organisation.