Order number: 617424431
A word to the wary. If you intend on ordering of boots app id think again.
Yesterday I ordered against my better judgement a Phillips series 9000 prestige shaver valued at £699.99 but reduced to £329.99 but on boots you get 10 per cent of on boots app.
Not for one moment did I think id have any problems picking shaver up from my local boots store but I did. To hear boots talk the item would be ready for collection today. Id of thought the item would be ready at time of opening. It wasn’t. It wasn’t ready until around about 11am. Whilst I understand that the one thing that got me was how one boots staff on customer careline reckoned it was still jn transit then unbelievably she then said literally 10 seconds of saying that it’s been delivered. Still no text to inform me. I thought what the he ll is going on here. I tried ringing local boots store but no one was answering the phone. It was only when I got through to boots advantage card a woman reckoned it was still in transit and for all the inconvenience I’ll get 1000 advantage card points. Only because she asked me how many. I’d of thiught she wouid of said is 1000 points enough. I didn’t want to say 5000 would be enough Incase she said no. I didn’t know what was an acceptable amount points. I’m not a mind reader. So there was no actual conversation she just accepted 1009 points as compensation. I reminded this person that I have paid £296.99 to which she should have said was to proof to show sorry was for being mislead by previous customer careline advisor I’ll offer you 5000. I did inform her I felt mislead or should I say lied to regarding if the item was delivered. I expect better from boot’s especially when I’ve paid nearly £300.00
I am now going to return the item for full refund because I am worried if I open it boots will think I’ve used the item. I won’t even unseal it. (Health and safety issue) But it’s obvious you have to open it even to check if it’s damaged it. I can’t even try it to see if it’s for me.(health and safety) that’s not only reason I’m returning it it’s because the whole experience of ordering and information from boots staff hasn’t exactly been accurate
I’m put of ordering from boots online. It just goes to show your better of ordering in a store. No hassle isn’t it!!
I’m not happy how boots have handled my online order. By the way boots if you do reply to this please don’t say sorry. I’m not interested sorry doesn’t cut it. Get it right first time and you won’t have to apologise for the inconvenience at all
Do not buy of boots website and boots app!!!