STEPHEN NIELD

I will not be buying from dunelm ever again. I bought nearly £200 worth of panda bedding but the delivery date was unacceptable not only that I was spoken inappropriately by one of dunelms call centre staff. With that dunelm I have decided to get a refund if I’m going to be treated that way.

Quick delivery

Excellent with attention to detail though but overpriced. The envelope to use for the birthday card you put into it isn’t exactly very good. You need to improve on that trustpilot

Reply from patisserie Valerie
2 hours ago
We are very sorry that you did not enjoy your visit. Please reach out to our customer service team via email to reviews @patisserie-valerie.co.u kthey will look into this further for you.
This is a typical reply from companies like these to a comment I sent to patisserie Valerie on 9 march 2024
Well what you should do is get a manager from your head office to reply. I don’t see why I should email your company. Pathetic
We are sorry to hear your disappointment and we would very much like to resolve this for you. We ask you to email the details of you compliant because we do not have any contact details for you on your review. We hope to hear from you soon via email to reviews @patisserie-valerie.co uk
I have already emailed your company and they don’t have the common decency to reply I’m not putting my contact details on here for security reasons
Update. Further evidence patisserie Valerie have lowered their standards by not even bothering to reply to my email I sent them the other day. What a joke eh patisserie Valerie!!!!

Terrible visit to patisserie Valerie today Saturday march 9th 2024 at the Cheshire oaks Ellesmere Port branch.
I took my partner for a breakfast for two including two pots of earl grey. It was our first time ever and I thought I’d treat my partner. If this hasn’t of happened in way it had I would of bought some cakes but not after this experience
To begin with I ordered small all day breakfast and a large all day breakfast for myself including two lots of earl grey. It came to £36.60( overpriced in my view). My partner and I are hard working people and to pay that amount of money is obscene. It would have been better to go to a proper cafe and pay much less for a lot better. During the ordering of the breakfast I asked who I know is the branch manager if they do fried egg and scrambled egg to which he replied no. I was gobsmacked. To me a breakfast isn’t a proper breakfast without a fried egg and a scrambled egg. Very strange. I said to this manager are you telling me you don’t have a frying pan. He said we only do poached egg. He failed to mention they use water and vinegar. Gross. Why would anyone want vinegar in a poached egg. It’ll be because the kitchen doesn’t have a poacher to cook them in. Unbelievable.
I said to this manager I’m paying an exorbitant amount for an over priced breakfast and you don’t do scrambled egg and a fried egg. No frying pan that’s why or patisserie valiere chef can’t be bothered.
When our breakfasts arrived they were both stone cold. Not even lukewarm. Nowhere near. So they were obviously either using stone cold sausages and bacon beans the potatoes etc that came with the breakfast or they just didn’t cook everything piping hot. Would patisserie valiere staff eat a stone cold breakfast. I doubt it but patisserie valiere think it’s acceptable
My partner and I took a sip out of over priced earl grey and it was nearly cold. It just beggars belief.
I decided to complain. I asked the waitress and the manager came to chat. I pointed out both breakfasts are stone cold including the earl grey. He then walked of took both our ridiculous over priced breakfasts away. I thought I heard him say I’ll bring you both a complimentary breakfasts as well as refund the full amount of £36.60. He had no intention of giving us two complimentary breakfasts. Instead when he returned he said he’ll do the refund. To which I asked we are getting two complimentary breakfasts. He replied no. At this point I was even more annoyed. I pointed out to him you are lowering your standards because it’s certain not at my standards. I pointed out to him I haven’t eaten now. He clearly wasn’t bothered our experience was ruined. A manager should go out of his way to provide a better service. He could have even offered free cakes to same value I paid instead of two complimentary breakfasts. He didn’t even offer. He knew my partner had our experience ruined and all I got was an apology. I don’t even think he would have offered an apology. I doubt his apology was sincere. It’s like he felt he had to apologise. If he had of sincerely apologised and offered two complimentary breakfasts or cakes to same value including full refund that would of been the end of the matter
This experience has put my partner and I off from visiting patisserie Valerie permanently
I don’t have an order number to proof I visited patisserie valiere but I do have proof I paid on a credit card. If patisserie valiere have any consideration for their customers they would offer my partner and I monetary goodwill gesture of the same amount. Patisserie valiere will never see us return to your establishment. I won’t be holding my breath at receiving a monetary gesture of goodwill to back up the apology from your branch manger. No I’d rather go without than deal with a company that has let us down. I just hope your happy you’ve ruined our day
Update today march 9th. Having noticed I couldn’t complain to patisserie Valerie head office as they are closed. I rung the branch at Cheshire oaks and spoke to the branch manager. An extremely rude individual who kept talking over me and accused me of talking down to him. I said you deserve it the way you treated my partner and I. I pointed out to him you ruined our day at your establishment and you could of offered a complimentary breakfasts he saud I’m sorry and I gave you a refund. That makes it ok doesn’t it? He said sausages are put in a programmable oven and cooked to right temperature. What about the bacon poached eggs beans etc? I said breakfasts if cooked at right temperature would all come out piping hot. He said it must of been an exception. What!!!! An exception. I pointed out to him all your breakfasts would come out piping hot. Yes piping hot not stone cold. Why don’t these places seem to get that simple fact. I pointed out to him he should act in a professional way. I then put phone down. Rightly so!!!

Bose you don’t deserve one star let alone any amount of stars.
I decided to purchase the Bose ultra soundbar priced at £899.95 but with £100 of. It was to replace a jvc soundbar.
In February 2023 after hassle purchasing a Bose speaker I spoke to a manager in the uk who offered me a 35 per cent discount on a soundbar. I kept the email so come February 2024 I bought the new Bose ultra soundbar reduced to £519.97. No problems in receiving it. When it arrived I realised it was faulty. As Bose use ups for returns it sent a chill in my bones knowing how useless ups is.
Once I sent it back to Bose a replacement was on my way to me. This is what I didn’t like how Bose seem to like misleading customers saying one thing it takes 7 to 10 days to deliver then saying another thing it takes 3 weeks. Once this happened Bose offered me a 30 per cent discount of £155.99 for all the messing around. Soundbar would now cost £363.98.
I’ve come to Bose thinking you are offering a professional and precision service when in reality Bose offers a shoddy customer service experience. You talk to someone in Belgium of all place. It’s unacceptable in my view.
It just goes to show your better buying in say curry’s in the shop not online

McDonald’s seriously think food delivered by just eat is good value!!! When it turns up cold how is that good value.
Not only that just eat reckoned driver was at restaurant. Funny that when I rung McDonald’s manager at Chester he said driver isn’t at the restaurant. So you resorting to lying to customers now just eat.
Anyway McDonald’s in Chester you shouldn’t be in service when your service the slop you call food. Your ripping of the public it’s extortion!!!!!

Order number: 617424431
A word to the wary. If you intend on ordering of boots app id think again.
Yesterday I ordered against my better judgement a Phillips series 9000 prestige shaver valued at £699.99 but reduced to £329.99 but on boots you get 10 per cent of on boots app.
Not for one moment did I think id have any problems picking shaver up from my local boots store but I did. To hear boots talk the item would be ready for collection today. Id of thought the item would be ready at time of opening. It wasn’t. It wasn’t ready until around about 11am. Whilst I understand that the one thing that got me was how one boots staff on customer careline reckoned it was still jn transit then unbelievably she then said literally 10 seconds of saying that it’s been delivered. Still no text to inform me. I thought what the he ll is going on here. I tried ringing local boots store but no one was answering the phone. It was only when I got through to boots advantage card a woman reckoned it was still in transit and for all the inconvenience I’ll get 1000 advantage card points. Only because she asked me how many. I’d of thiught she wouid of said is 1000 points enough. I didn’t want to say 5000 would be enough Incase she said no. I didn’t know what was an acceptable amount points. I’m not a mind reader. So there was no actual conversation she just accepted 1009 points as compensation. I reminded this person that I have paid £296.99 to which she should have said was to proof to show sorry was for being mislead by previous customer careline advisor I’ll offer you 5000. I did inform her I felt mislead or should I say lied to regarding if the item was delivered. I expect better from boot’s especially when I’ve paid nearly £300.00
I am now going to return the item for full refund because I am worried if I open it boots will think I’ve used the item. I won’t even unseal it. (Health and safety issue) But it’s obvious you have to open it even to check if it’s damaged it. I can’t even try it to see if it’s for me.(health and safety) that’s not only reason I’m returning it it’s because the whole experience of ordering and information from boots staff hasn’t exactly been accurate
I’m put of ordering from boots online. It just goes to show your better of ordering in a store. No hassle isn’t it!!
I’m not happy how boots have handled my online order. By the way boots if you do reply to this please don’t say sorry. I’m not interested sorry doesn’t cut it. Get it right first time and you won’t have to apologise for the inconvenience at all
Do not buy of boots website and boots app!!!

McDonald’s Chester. This is message for you directly. Let’s start. YOUR A JOKE!!
I’d love to know how is it possible you can send out my food order minus a large chocolate milkshake instead with my food came with a large Coca Cola??? Let’s think about this you order your meal through just eat. Is it just eats fault or McDonald’s at Chester fault? I rung McDonald’s asked the question and all I got was a zombie reply I don’t know from the manager. I said it’s because your staff are incompetent as your restaurant makes regular cock ups. There was no response to what I call a stimuli from this manager. It’s probably because lights are on and no one’s home!!! How hard can it be to send the correct drink? It’s not hard but then again McDonald’s has nothing but children working for them. If adults were employed including an adult manager I doubt mistake like that. You can’t even send the food out piping hot. No it’s cold when it arrives. These people do not have enough intelligence to make sure the customer that has paid an exorbitant amount of nearly £13 for the food order receives it in an acceptable condition including the milkshake.
Secondly just eat are a joke to. You complain to them and there reply is well reply to your email in 2 working days. Really!!!! You can’t even phone these idio ts. Here’s my order reference number just eat and McDonald’s 97201244. If you both choose reply just make sure you chat common sense or I’ll rip into you

Well after reading a few bad reviews regarding this company there is no way I’ll be using your service. I think I’ll still definitely choose to be put in a bin bag and thrown in a river when I shake of my mortal coil
Update from pure cremation.
Reply from Pure Cremation Funeral Planning Ltd
An hour ago
Dear Sir/Madam,

The Pure Cremation directors and management team are committed to delivering excellent care to every bereaved family that turns to us. We are very proud of the care we deliver and proud that any expression of dissatisfaction (and our response) is closely reviewed at board level. This is reflected in our Trust Pilot rating of 4.8 out of 5 as well as a 95% recommendation rating from families who have already used our service on Reviews.io. Pure Cremation sets the standard for simple, direct cremations and treats all feedback an opportunity to constantly refine its communication, training and systems, an approach that has made it a market leader trusted by thousands of families every month.

If you do have any questions, our team are available Monday to Friday 08:30 - 18:00, Saturday 09:00 - 17:00 and can be contacted on 0800 033 7737 or via email at customer care @ pure cremation co .uk

Kind regards,
Chloe
Hello Chloe thanks for your reply.
If you read my reply you’ll of noticed the bit where it said I’ll not be using your service and as I always trust bad reviews every single time I do not put my trust in any companies that offer services. I only trust good reviews. I always look for after care services.
A lot of companies are great at first but only before they have got your money but as soon as problems occur then the after care service is non existent
I am not willing to spend my hard earned wages in your company only to find out your company isn’t all it’s cracked up to be

Well to say I am absolutely fuming with these people who book the courses is an understatement to say the least
Firstly I will say that at least dick Turpin wore a mask when he robbed the public. But ttc don’t wear a mask no they rob you on the phone to the tune of £178. Yes £178!!! You must be wondering why. Well first time I was booked for a face to face course was in north wales at a hotel in mold. I accept in protest at paying £100 to go on the course as I had gone over the speed limit In north wales. So I was informed that if you commit a speeding offence in north walesthen you have to do the course in north wales. The ttc misled me by telling me that. I’ll explain later in this statement
As I was late attending the course I accept my fault I couldn’t attend the course which was on September 26 2023. At this point I am getting worried I’ll end up getting 3 points on my driving licence.
I contacted ttc to explain what happened and I had to book a virtual course costing £39. Fair enough I thought. So I paid it thinking I’ll be able to complete the course. It had to be done on zoom. On the day not knowing how to set up zoom I couldn’t complete the virtual course through no fault of my own. Ttc presumed I had the knowledge to set up zoom and how to operate it. I didn’t have the knowledge. So in the end I was getting to close to the deadline the police set or it would go to court to get a fine and three points. This is ttcs fault not mine for failing to make sure I could connect to zoom and not only that they had a further amount of money £39. They couldn’t even have the common decency to refund my money when they already had £100. So at this point ttc had profiteered at £139.
It’s gets much worse. By October 3rd ttc were offering another virtual course through zoom and offered to get their technical team to call me few days before to help set up you guessed it zoom few days before October 13th for the booked virtual course ttc hadn’t arranged this tech team to ring before October 13th. I found this out yesterday October 9th. Unbelievable. I had rung ttc to explain how close I was to police deadline of October 15th. I requested a face to face course this week. They offered one In Wolverhampton. Yes Wolverhampton b loody miles from where I live and north wales. Wolverhampton got booked instantly. I was desperate so I took option of doing face to face In fu cking Sheffield. Yes that’s right Sheffield. So it was bull sh it the ttc saying if you commit the offence in north wales you have to have the speed awareness course in north wales. You weren’t honest with me ttc and you misled me. Oh by the way the virtual course on October 13th was free of charge. That’s good if you ttc but because I opted to go to Sheffield today October 10th the ttc have robbed me of £39. What happened to free of charge ttc? I’d love to know. So you think it’s acceptable to rob me make me fork out nearly £50 worth of fuel to get here. You own me in total legs say £130 ttc. If it’s not paid immediately I will be contacting the ttc to get a full refund. If the answer is no then I will consider further appropriate action to recover money that ttc is not entitled to!!!!
Update October 11th 2023
I rung ttc. What a bunch of horrible evil b astards they are. They are not willing to refund £78 including fuel of £50. The complaint has to be done online. What if you have no internet and you can’t online. These people only do it to put you of making a complaint. There’s never a manager available. No because they don’t want to the public. These people are beyond evil. They are heartless and rob with impunity. I’ll be complaining to my member of parliament to have them investigated and ttc should be reformed and stop the dirty practices of ripping people of. They make me sick. I hope they come their comeuppance one day!!!! Ttc can’t even have the common decency to address my concerns. Rot in hell ttc!!!!
Last update October 10th 2023
Ttc rung to confirm a manager informed me a refund of £78 will be given. It’s only because she’s listened to the phone call earlier on today. I doubt the refund is being given out of guilt it’s more like what businesses call a business decision. No apology was offered. If it was it would not be accepted instead if she had id of not in a polite way told her to stick it as far as the sun don’t shine. These people have no conscience no morals and deserve the contempt they show the public. I didn’t think she’d offer to pay the cost of fuel £50. No the business decision doesn’t stretch that far in the pure evil of the ttc. Public bears the ttc is a government agency that is evil through and through. Do not place your trust in them whatsoever!!!!

I’ve given one star as this site won’t let you put zero stars. Reason for one star is I’ve ordered of gorewear online and I’m giving them the benefit of the doubt at the moment. It’ll probably change if my order for a baseball cap doesn’t arrive due to this company using a disreputable delivery company. UPS in other words. This is a delivery company so disreputable that likes to pi ss customers of big time. If I do not get my order then gorewear can kiss any future custom goodbye. So beware gorewear this Is your one and only chance to get this right. I do not trust companies like yours. If you intend to reply to this message don’t bother because I will rip into you if you so much f uck my order up. You got that!!!!

Greggs in Chester nice clean shop staff could be more friendlier but food like bacon batch is practically cold. I even had to check the bacon it was okisg but Greggs you must do better than this

Amazon don’t deserve any stars. This conglomerate continues to pi ss me of. It’s just amazons own drivers who stupid things like leaving parcels on the door step in the rain for them to be stolen it’s their utter incompetence to follow simple delivery instructions I put on the app. Why bother having it on the app in first place if you’re going to dump my parcels on my doorstep. Seriously Amazon we know you don’t care because you’ve made an obscene amount of money. Amazon are worth two trillion dollars. There’s no reason for you to care about your customers. It’s pathetic
One other issue because I didn’t follow their community guidelines by putting a bad review they have blocked me putting reviews on amazon. You’d of thought it would be temporary. It was more than a year ago. So in other words it’s a permanent ban. How can that be justifiable. What a way to treat your customers Amazon. This conglomerate should come with a health warning Buyer beware!!!!

Evri have got a lot of explaining to do. Firstly first time I ordered from mountain warehouse I get the impression Evri lost my parcel because it certainly wasn’t delivered next day which I paid on Tuesday September 26th 2023. Evris website kept saying parcel is on its way. In other words Wednesday 27 September 2023. And by next day it said same thing. I’m pulling my hair out at this point. It wasn’t till Friday 29 September evris website said there’s an issue with my parcel contract your supplier. No s hit Sherlock. Evri. I want to know what happened because Evri you have caused me untold upset inconvenience and misery over the missing parcel. I suspect it got lost.
Friday September 29 I rung mountain warehouse to inform them of what’s going on. They sent a replacement to arrive today 30 September 2023. Hallelujah it turned up but what does the idiotic delivery man do he not only leaves the parcel in the rain. Seriously!!! Why would you do such a brainless thing. Is it because it’s not your property no you haven’t had to pay for it have you. Why should you care eh!!!! You should you moron not only that you couldn’t be bothered to let me know if it’s arrived like putting a note through. You were also to blind to notice an actual ring door bell that you could have rung which would have notified. Only brainless idiotic delivery would do that oh but you would have seen a sign saying here’s a million pounds. Evri you obviously employ brainless Neanderthals. By the way I don’t want a reply from Evris trust pilot team apologising it’s not good enough. If my item is damaged I’ll make sure mountain warehouse bill you direct Evri. It would serve you right !!!!!

I am not amused with mountain warehouse online store. I purchased a new jacket I paid £5.95 next day delivery charge. It didn’t turn up next day and I am still waiting for the jacket. I made sure I got the £5.95 delivery charge refunded and I asked the woman at mountain warehouse on the phone to keep me informed regarding the delivery date but she hasn’t got back to me. I hate that. Not very good communication skills. You can’t even got hold of Evri to enquire about the parcel unless you have the tracking number one evri sent me isn’t correct. This is a bloody joke mountain warehouse. My order number is M17017128. Sort it out mountain warehouse or I swear to god next thing I’ll be doing is requesting a full refund for the jacket and I’ll nothing more to do with you. If I do get the jacket I want another gesture of good will not the previous one of £5 but a more generous gesture of goodwill if you want my future custom which is looking very doubtful right now. Sort yourselves out mountain warehouses.
Reply from Mountain Warehouse
16 hours ago
Hi Stephen,
Thank you for taking the time to leave us a review.
I am so sorry to hear that your order has still not arrived and for any inconvenience or upset this may have caused.
I can see that we have now contacted you separately regarding this, but please feel free to contact us via email at info@ mountain warehouse.com if you would like to discuss this further.
Kind regards
Abbie
MW Trustpilot Team
Well Abbie my posting just goes to show how companies have nothing but contempt for regular customers like me. When things go wrong the lack of after care customer service is practically non existent it’s coming to something when a customer feels they have to get on the phone to complain about the service and mountain warehouse feel an apology seems to cut it. If you as a company concentrated on providing a service to customers then you wouldn’t feel you have to apologise to the customer. Also I had to request a gesture of good will even ask for a 20 per cent gesture of goodwill. It’s an admission of failure on your part when you let the customer down. Suffice to say I have not still not received my jacket which I paid in full. What have you got to say now Abbie? Oh hang your only trustpilot team. How about you provide a service with an actual manager coming on here to reply and explain why I still haven’t got my jacket. All I get from mountain warehouse is we’re investigating it. Investigate all you want but it doesn’t get my jacket. Your time is running out I will be cancelling this and requesting a full refund if my jacket isn’t delivered and it will end badly for your company because if I do decide to buy anything else from your company you’ll have to bend over backwards to get my custom. So you keep on apologising Abbie because it doesn’t wash with me!!!!
Update I’m going to take it all back what I said about mountain warehouse. You have helped me a lot to get my replacement item today but let me give you a piece of advise ditch Evri they left my parcel in the pouring rain I just hope it’s not damaged also Evri couldn’t be bothered to put a note through my front door. Not even rung my ring door bell. How lazy is that. Only a brain less moron would leave the parcel in the rain not to mention not leaving a note and ringing door bell. Mountain warehouse seriously cancel your contract with Evri they don’t care if they provide this crap delivery service. There are more reputable reliable couriers who do actually provide a proper delivery service okay it might cost a bit more but using Evri to save you money mountain warehouse is not exactly providing a decent courier service to customers who do over the odds delivery charge like £5.95 which I paid. If you do ditch Evri and you use a more reputable delivery company you might find more people will buy of you. It’s a shame because mountain warehouse sell excellent products

I can’t believe the conversation I have just had the manager of Pizza Hut in Chester In christleton. The last time I ordered a pizza through Uber not only did my pizza turn up practically cold it also had all the toppings missing apart from the cheese. I paid £28.52 deep pan.
Tonight I thought I’ll give it another go benefit of the doubt I ordered same pizza for same amount. I also thought ring Pizza Hut manager and I pointed out i want my pizza delivered piping hot with all the toppings. The manager who I thought was arguing with me on the phone kept calling me boss I told him stop calling me boss I’m not your boss and please do as I ask deliver my order in the condition I expect. In the end he said we’ll do that. Why argue with me. Why couldn’t you just say ok no problem. Jesus wept. Tue customer has paid nearly £30. So there’s no need to argue with the customer seriously respect the customer’s wishes. I will be complaining to your head office regarding your behaviour
Update order just turned up. It was lukewarm again. Typical

Seriously what is the deal with kfc in Chester.
Firstly the food turns up nearly cold. The can that came with it was put inside the bag with the chicken and chips. Who does that. Come on kfc what kind of idio ts do you have working for your company. I know you employ kids and I mean kids as young as say 16 years old. What is that about.
Kfc used to be the go to years ago but I don’t know what it is kfc have gone from bad to worse. The food is sub standard cold over priced not to mention you can’t order a milkshake no more. If you ring to complain no one answers the phone even at quiet times. And Uber who deliver charge over the top delivery costs including just eat when I only live literally half a mile down the road. And how is it the cold is nearly cold when I only ordered it about 15 minutes ago.
Sort yourselfs out kfc or your going to end up losing business. Maybe it’s what you deserve kfc

I’ve noticed how Phillips uk can’t even have the common decency to reply to negative reviews on here. They won’t. They’ve made their profit. Imagine if they were just starting as a company?
It shows a lack of shameful disregard for their customers and contempt.
I won’t buying from Phillips In the future. I’d rather tear the skin of my body than buy from Phillips!!!!!!!!

Only one reply from Panasonic to a complaint. It shows the contempt Panasonic uk has for its customers