Do not use this Company
Do not use this Company.
I paid for a repair to my dishwasher in advance. It's taken 10 weeks and 8 visits from their engineers to fix a small leak. They replaced 3 parts which didn't need replacing and then finally replaced an O ring which is all that was needed in the first place.
I've lost 8 days of wages because of the amount of days I've had to take off work.
Their engineers were absolutely useless, all the work was subbed out. They would also lie on their reports and made me feel guilty by telling me they wouldn't get paid for their visit.
The only engineer that knew what he was doing was Luke. He knew exactly what the fault was and managed to fix it.
UPDATE
It’s now June 2025 and still waiting for you to get back to me regarding this issue. DO NOT USE THIS COMPANY
Pacifica からの回答
Good Afternoon
I would like to thank you for providing your honest feedback. When I read your review I was genuinely concerned about the service you have received. This is far from the level of service we aim to provide for any of our customers and would ask you to please accept my sincere apologies for this.
We would like to fully investigate your repair journey to see where we have failed in service and to see what we can do to resolve the issues you have raised. Can you please provide your postcode and house number to karen.pallister@pacifica.co.uk
We will look forward to your email and having this resolved for you.
Kind regards