I placed an order on the 4th of October, and despite their claim of 24-hour dispatch, I hadn’t received anything after a week. I was shocked, so I tried calling them multiple times, but the line often went straight to voicemail. When I finally got through, the representative was dismissive and informed me that despite advertising plenty of stock, my size was out of stock.

The men I spoke to on the phone were consistently rude, repeatedly telling me to call back in an hour, only for them to ignore me or say they didn’t have time to deal with my issue. This went on for two weeks before I could even get a refund, during which I was frequently brushed off with the same “we don’t have time for this” excuse.

At one point, they told me to place another order due to a payment issue with my first one, promising same-day dispatch. I called back the following Monday for a tracking number, only to be told again they were too busy to help and that I should call back when it suited them.

They did offer to send out a free bottle as compensation, but when it arrived, the scent was entirely different from the sample I had previously ordered from Amazon. It’s clear they lack consistency in both their products and packaging.

Overall, I would strongly advise avoiding this brand. Even if they respond, it’s likely just damage control. I have voice recordings of one of their representatives yelling at me, even though I was calm and simply asking for an update.