Ordered 8 doors and a door knob (to…
Ordered 8 doors and a door knob (to make sure it was suitable before buying the rest). Completely wrong door knob delivered and one of the doors is damaged and helpfully !!! the packaging was drawn on with a marker pen at source to highlight area of damage- why deliver a known damaged door? Presume door knob was picking error.
Unable to discuss problems by phone and told to email with images of issues which we did a week ago...No reply to email and no response on phoning...Poor customer service on a £700+ order of damaged and incorrect goods. Do we need to contact credit card company to raise dispute?
Update email received tonight, telling us we ordered unfinished doors, reader we did not... Seems a common fib from Leaders. Dreadful.
Emailed Susan George as replied below, no response to that email so will be raising a dispute with credit card company. Avoid this company.
Another update. Ordered and paid for FINISHED doors, the first one hung 2 days ago and is indeed unfinished. This company is shambolic. AVOID AVOID AVOID.
Leaderonline.com からの回答
I’m very sorry to hear about the incorrect items, damaged door, and lack of response to your emails. Receiving goods in this condition is unacceptable, and I understand your frustration, especially given the amount invested. Please contact me directly at feedback@leadergroup.co.uk with your order details, and I’ll personally ensure your concerns are addressed swiftly, whether that means sending replacements or arranging a refund.
Thank you for sharing your experience, and my sincerest apologies for the inconvenience.
Best regards,
Susan George
Head of Customer Services