This night away was night for a gift for my husbands birthday.
On arrival the room wasn't ready so they have us a free drink while we waited.
Should've been in by 3 but was 3.40.. not too much to moan about tho.
Three room we was given was round the back by the car park.
When we got in it was freeeeeeezing and no amount of turning up the thermostat worked...we called reception and we were moved to another 'better' room... this was mildly warmer but still cold...but warmer than the last...we were told not to use the bathtub as the hot water didn't work in it... only just found out my daughter thought she paid for a room with bath... the first room didn't have one at all.... we didn't know what was booked until we spoke to her on return.
The rooms are so dark how on earth a lady is meant to do hair and face i do not know, I tried... there in no dressing table only mirror inside dark wardrobe, not near a plug socket for straightners if you wish to use.
The leather look floor didn't help with the cold either....
The toilet seat was broken and moved when sat on.. and yellow around the rim under it... the flush didn't work on one side... the bathroom was dirty... the fan was full of dust..it needs re vamping... the mirror opened and I thought was a cupboard but was a lot of wires hanging down so I pushed back and closed it....
Now.. the hairdryer was so twisted that the outer cable was split showing the wires in side...I took photos of all of this as I intend to get some sort of refund.
We had to sleep in the towelling dressing gowns all night to keep warm although the fan was on you had to touch it to gel if warm or not.
Woke up with headache due to this.
I was looking forward to coming here but would never return.
The Thai 12 course taster was ok... but not what I would call taste menu.. more like starter main and ice cream...mediocre
This was also a gift so expected topay nothing but was given a service charge bill of 25..
I would've come home that night but it was a 2 hour drive.
The staff were very helpful and polite.
The swimming pool was 12° so couldn't use and the bar areas very drafty....
Definitely a no from me.
4 in a bed would have a field day here....£325, one night no breakfast...
And not even a biscuit in the room.