Snapfish UK のレビュー


5つ星のうち1の評価

Avoid terrible service

Avoid. Terrible customer service to have to contact them via slow messaging on social media. My despatched order didn't arrive so spent an afternoon messaging them on Facebook. They would only help me if I entered all my credit card numbers on a 'verification site' as they said it was the only way to verify my order. But I gave them the order number, confirmation and despatch confirmation emails, yet they said they couldn't help without me entering all my credit card details on a money transfer verification site, and at one stage even accused me of not paying! I refused on security grounds and they said they couldn't help me then. Unbelievable So next I phoned my credit card company and they said I was right to refuse and that they had never come across such requests before and raised a dispute on my payment to them.

2025年3月7日
自発的なレビュー