I selected a delivery date which was available. However, without any notification from this company, the flowers were not delivered until the following day.

If the date I selected was not available I would not have ordered the flowers. It was very important that the message and flowers were received on my sister’s birthday. As it happened, she assumed all day that I had not sent her anything, as I only discovered in the evening that they weren’t delivered.

I complained to customer service to find their response was very cold and uncaring. They basically informed me that I should have read the T&C’s.