Terrible terrible ordered new key had to bring in log book ID they pay £430 to have the new key programmed. They said it would take a week to come ( not a problem) then after 3 weeks we ring Mercedes Portsmouth to be told it came in last Saturday don’t know why know one has rang you .
So my wife takes the car to Mercedes Portsmouth they said it would take 30 minutes to do 30 minutes later they take the car in the work shop. My wife had to be driven home as the Mechanic wasnt there We’ve asked if they could turn the service light off for us as we had service else where so after all the fuss with the key Mercedes Portsmouth said NO just like that we have to pay . It takes seconds to do they won’t do it great customer service NOT so be very careful of this company in Portsmouth take your money won’t help you in anyway BE WARNED MERCEDES PORTSMOUTH don’t take my word for it check out the reviews