I would recommend anyone thinking of using this company, not too. Do not waste your time. Appraisal was completed, guy said the company decided not to buy the car because of a small scratch at the back of the car. He said that this is the 4th time that this company has done this to different customers and seems to be their usual practice. He then went on to provide me details of another car buyer. I then received a text to say I had declined their offer, confused, I called and they said the appraiser had said there was an oil leak and something stuck in the engine. Surprised, I took it back to the garage that completed my service and MOT just a few weeks ago, who confirmed this was not the case and had no idea where or how they came to this conclusion! Used a different company, got more than I thought and less hassle than these.