Good work but way too expensive
I have no complaints about the plumber who attended—he was polite, thorough, and did a good job. However, I do take issue with the pricing.
While I was made aware of the call-out fee in advance and agreed to it, the total cost quickly escalated to £595 once the plumber arrived. At that point, I felt I had little choice but to go ahead, knowing I’d still be liable for the call-out fee even if I declined the work.
The job itself was completed in under an hour. Before starting, the plumber left to pick up a few parts from Screwfix—just a couple of elbow joints and a short length of pipe. These are fairly standard items and, in my view, should have been stocked in the van. I suspect that trip contributed further to the high cost.
While the workmanship wasn’t in question, the pricing felt excessive for the nature and duration of the job.
PM247 からの回答
Thank you for your honest and balanced feedback. We're pleased to hear that our engineer was polite and thorough, and that the work was completed to a good standard.
Regarding the pricing, we understand your concerns and want to clarify that our fixed price includes not only the time on site but also the engineer’s expertise, travel, tools, insurance, and access to parts when required. While our engineers carry a wide range of standard materials, occasionally certain fittings need to be sourced externally to ensure a proper and lasting repair.
We’re sorry if the situation felt pressured — it’s never our intention. We strive to be transparent about costs and provide clear options before any work begins. We genuinely appreciate your feedback and will take it on board as we continue to improve our service and communication. If you'd like to discuss the matter further, please don’t hesitate to contact our support team.