Dunelm are refusing to refund me!
Apparently until DHL can be bothered talking to them I cannot get my money back? DHL are incapable of updating their tracking so no idea when they will manage a full conversation.
£102 for absolutely nothing except a waste of my time and effort.
UPDATE: after waiting on hold for 25 minutes I resorted to live chat. It took one and a half hours of my life to get them to authorise a refund. My money that I had to argue to get back. Absolutely ridiculous. Rude, inappropriate and manipulative behaviour.