Non existent customer service
Impossible to contact Dunelm to get a sensible reply as to why my order hasn’t been delivered, and no tracking number is supplied. When trying to track I’m asked to log into the shipping company, which, as a customer, is not possible.
No phone number, no email, and the chatbot refers back to a tracking screen without a number. What a joke
Dunelm からの回答
Hi Ellen, I am very sorry to hear that you have not been provided with tracking information and you have been unable to speak with one of our team. I can totally understand why this must be frustrating.
So that we can investigate the issue with delivery and look to making things right, please could you drop us an email at customer.service@dunelm.com quoting case reference 08688980. One of our team will then be in touch.
Thanks, Ryan