Absolute rubbish parts
Absolute rubbish parts - ordered parts for BMW the fabricated 3d printing is utter garbage, they do not fit and are brittle and break, they also have a different texture so look different from original equipment - their returns policy is designed to frustrate and stop you returning for refund. I ended up having to alter the part just to get it to fit and fix it with adhesive - AVOID THIS OVERPRICED JUNK
Standard BS OCTOCLASSIC response.
Order #330789 (November 7, 2025) - email sent regarding quality week after receiving and trying to fit - you then want pictures, send back at my own cost, blah, blah blah, all done to frustrate me from returning item as I would be even more out of pocket. AS PER MY REVIEW your item and returns policy is rubbish - as stated my recommendation to potential buyers is to AVOID YOUR CRAP.
second edit -
Again standard BS statement from you - you dont trust customers and frustrate their right for a refund - Do you think I am going to waste more of my time and money to chase a refund - I told you item was defective and you know your items are poor quality so set up your refund process to make a customer jump through multiple hoops to try and get refund - I hope people reading realise your stuff is junk and avoid it. Clearly they will see dealing with you for a refund is a circular chase the tail process, while you keep their money after supplying defective parts.
Octoclassic からの回答
Dear Stephen,
We strongly disagree with your statement.
Requesting a description of the issue and photos is standard complaint and return procedure used by virtually every company, especially for vehicle-specific parts. It is not done to frustrate customers, but to:
verify the issue,
confirm compatibility,
and determine whether a replacement, adjustment, or refund is appropriate.
Expecting a refund based solely on a single email stating “it doesn’t fit” — without any details, photos, or verification — is simply not how returns work in any professional business.
We clearly communicated that once we receive the necessary information, we are able to proceed with a solution. Until then, it is not possible to process a refund.
We remain open to resolving this matter properly and fairly, should you decide to follow the standard return process.
Best regards,
Octoclassic Team