Reading all these reviews one thing stands out : Citroen UK management and staff are so incompetent that I fear they must have been recruited and placed by a competitor. As far as my own experience is concerned I have had 3 Citroens and found then all great cars - and reliable. My present C5X plug in hybrid is simply wonderful. The comfort of a limo, the carrying capacity of an estate, the speed of a grand tourer, and an absolute joy to own and drive. But guess what? Citroen axed this model - their best car- from the UK last year! (If you want one you buy one in France). As far as service goes the marque is also let down by its dealer network. I have however found Telfords of Carlisle above average, being a long established single marque dealer. Hope this helps to balance the record.