I own a Mercedes-Benz GLE 300d (2021), which is still under warranty, yet my case remains unresolved after numerous visits. Instead of fixing the vehicle, Mercedes-Benz Epsom returned it to me in a worse condition, with additional noises, poor ride quality, and new issues that did not exist before their interventions.
What is shocking is that, after they effectively damaged the car, I even offered to pay myself for them to restore the vehicle to how it was before. I was outright refused and told to “get rid of the car” because they cannot repair it. This is completely unacceptable coming from an official Mercedes-Benz dealership.

Since their work, I have experienced:
• unresolved suspension and geometry issues
• abnormal rigidity and poor comfort
• noises from the chassis, doors, dashboard, and panoramic roof
• inconsistent handling after steering and alignment work
Despite all this, I am now being told that some of these problems are not covered under warranty, even though they appeared only after Mercedes-Benz Epsom worked on the vehicle.
This feels like an attempt to push the customer away rather than take responsibility. For a so-called premium brand, this level of service is frankly shameful. A car under warranty should be repaired to normal operating standards, not returned in a worse state with excuses.
I have completely lost confidence in Mercedes-Benz Epsom and am deeply disappointed with how Mercedes-Benz UK has allowed this situation to drag on.