Constantin Cosmin Dascalu

We stayed for 11 nights at Riu Palace Bavaro and everything went very smoothly from start to finish. The experience was extremely well organised and completely hassle-free. The cleanliness was outstanding, the staff were exceptional, and the facilities were truly amazing. The value for money was excellent for what was offered, and overall the experience was absolutely worth the price. We will definitely book future holidays again with First Choice Holidays and highly recommend this company.

I own a Mercedes-Benz GLE 300d (2021), which is still under warranty, yet my case remains unresolved after numerous visits. Instead of fixing the vehicle, Mercedes-Benz Epsom returned it to me in a worse condition, with additional noises, poor ride quality, and new issues that did not exist before their interventions.
What is shocking is that, after they effectively damaged the car, I even offered to pay myself for them to restore the vehicle to how it was before. I was outright refused and told to “get rid of the car” because they cannot repair it. This is completely unacceptable coming from an official Mercedes-Benz dealership.

Since their work, I have experienced:
• unresolved suspension and geometry issues
• abnormal rigidity and poor comfort
• noises from the chassis, doors, dashboard, and panoramic roof
• inconsistent handling after steering and alignment work
Despite all this, I am now being told that some of these problems are not covered under warranty, even though they appeared only after Mercedes-Benz Epsom worked on the vehicle.
This feels like an attempt to push the customer away rather than take responsibility. For a so-called premium brand, this level of service is frankly shameful. A car under warranty should be repaired to normal operating standards, not returned in a worse state with excuses.
I have completely lost confidence in Mercedes-Benz Epsom and am deeply disappointed with how Mercedes-Benz UK has allowed this situation to drag on.