Sadly… I too should learn to read reviews first!
My first order albeit not the companies fault arrived drenched and swimming in water. The package contained a vacuum and a window cleaning tool.
I sent a video to the company who in fairness were really quick to respond and send out a replacement order.
Nearly 2 weeks later only half of my order arrived. I emailed the company who again, were quick to respond. But this time telling me that both items had been packaged and sent from their end.
Absolute rubbish.
I emailed back to tell them they had indirectly called me a liar which I found unacceptable. Guess what … no reply!
As everyone else has said the vacuum is inferior. It’s not what you see them using in their advert. Avoid like mad! Do not order from Neodrive.