Alison

Sadly… I too should learn to read reviews first!
My first order albeit not the companies fault arrived drenched and swimming in water. The package contained a vacuum and a window cleaning tool.
I sent a video to the company who in fairness were really quick to respond and send out a replacement order.
Nearly 2 weeks later only half of my order arrived. I emailed the company who again, were quick to respond. But this time telling me that both items had been packaged and sent from their end.
Absolute rubbish.
I emailed back to tell them they had indirectly called me a liar which I found unacceptable. Guess what … no reply!
As everyone else has said the vacuum is inferior. It’s not what you see them using in their advert. Avoid like mad! Do not order from Neodrive.

Awful experience which reduced me to tears.

Having experienced issues cutting and matching the paper (which in all fairness the company did follow up my query in emails) it was never going to work as you can’t cut their lengths and reuse/match the patterns.

Mind the Gap know this and you will be stuck with half a job and a very bitter taste if you don’t buy 3 more drops from them!

My issue was delivery of information and attitude.

The company were right, me the customer, was wrong.

Why should ‘Mind the Gap’ solve my problem, when clearly what they supplied was correct. Why should ‘Mind the Gap’ be out of pocket, after all they’ve done nothing wrong.

I couldn’t get a word in edgeways.

I was informed that ‘our wallpaper comes in these lengths and we do not cut to order’ ‘you don’t need to cut our wallpaper, these are the lengths’ … many times.

And yet, I was sent an email telling me how to cut and pattern match!

Which is impossible, unless you want to join it each drop!

Wastage is immense. Both material and financial. So unless you’re hanging an entire drop. If you need to cut it and match like a standard wallpaper. DO NOT buy from this company their product, although beautiful, is not fit for purpose.

Attitude over the phone reduced a woman in her 60’s to tears. When I asked to speak with someone senior, a manager, I was told ‘I am the representative of this company’.
I asked if she (Diana) was an owner, again ‘I am the representative of this company’.

Talked over. Twisted my words. No desire to meet a customer half way to solve an issue which was causing upset.

Eventually, as I was getting very upset, I was offered a discount of 30% off retail price of £219.
On checking their website I found the paper was in their sale list at £175,
Once postage @ £13 was added (which on my original order was free) the discount was £9!

All in all a dreadful dreadful experience.

Please please read ALL reviews before making your purchase. I am not reviewing the quality, delivery or product to be poor, as it is beautiful paper.
However the customer service is inadequate, challenging and rude.

If anyone else has similar issues and the need to speak with the company, your experience may well reflect mine.

My review may help someone else to avoid my experience.

Great delivery driver. Polite and friendly. Lovely person.

Delivered to our safe place no hassle & on time

Fabulous time recovering. Expected it to be hours at 5.30pm on a Friday eve but they were with me within the hour. No fuss, got my vehicle recovered and me back home. The online service is fantastic. Very quick. You can track your driver so you know where they are and eta. Lovely guy called Alan who turned up with a smile and got the recovery sorted. Highly recommend.